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“Cleveland Motel review”

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Cleveland Thermal Motel
Ranked #12 of 93 Hotels in Rotorua
Certificate of Excellence
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Cleveland Motel review”
5 of 5 bubbles Reviewed May 17, 2013

Really enjoyed our stay. The mangaer was so helpfull with informtion on what to do & where to go.
If in Rotorua again I would definitely stay there & I will recommend the motel to others.

Rooms were well appointed, clean & warm..

Heated pools were great.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank George N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, May 19, 2013
Thank you for reviewing your stay. We look forward to your next visit by which time our 2-bedroom apartments will have already been re-furbished and the gardens replanted.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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538 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Paris, France
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed May 14, 2013

The premises are fully equipped, as well as the rooms. WIFI works quite well, compared to other motels we stayed in New Zealand. The warm water swimming pool is wonderful. Although Rotorua city center is close by (reachable by walk), the place remains quiet.
Most importantly, Brij and Ronette really enjoy welcoming visitors. Thanks to Brij's most pleasant relationship, we decided to stay one more night. Cleveland motel features are clearly adequate for families and children do have fun.

Room Tip: It seems all rooms are quiet and probably similarly comfortable, considering the way there are locat...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rachel a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, May 16, 2013
Thanks for your review. We are delighted you enjoyed your stay. You are right, the Cleveland is perfect for children to have fun while on holiday. We will continue making sure the grounds and the rooms are comfortable & clean. Come back soon.
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Chelmsford, United Kingdom
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed May 6, 2013

We are currently touring NZ and our friends had booked a 2 bed apartment at the Cleveland; On arrival we were amazed at the lovely hanging baskets that adorned the whole complex they looked really stunning, sadly the apartment was no where near as stunning with aged fixtures and fittings and a smell of damp, it was in need of a serious makeover, our hosts were apologetic and advised that they were due to start the redecoration on Monday, The beds were fairly comfortable and the rooms warm, Please to advise there was a decorater on site when we left Monday morning

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SueS919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, May 10, 2013
We are glad you appreciated the hanging flower baskets; we are often asked if the flowers are real. The hanging baskets will be changed next week for winter. Yes, you are right; the make-over of the rooms did start on the Monday you left and you saw the first of several tradesmen working. The 2-bedroom apartments are getting re-painted, new carpet, new bathroom, new lights, new mattresses and a more efficient ventilation system. Also, quite a few areas of our gardens have been re-planted. You won't recognise the apartment when you next visit.
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whakatane
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed April 28, 2013

We booked two studio rooms for our party of five and were not disappointed. The rooms were side by side, and the motel is well laid out so that everything feels convenient.The kids loved the pool and we loved that it was open for a good part of the day. The rooms are a little dated but very clean and included everything that we needed, including great heating and plenty of hot water (perhaps my only moan, that the shower was a little hot!). The hosts are lovely, very welcoming and just awesome when I had a problem that needed them to go the extra mile. I can't thank them enough.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maagee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, May 4, 2013
Thank you for reviewing your stay. We have a team of painters, plumbers, carpet layer & electrician starting on Monday 6 May on a makeover of the 2-bedroom apartments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 25, 2013

I stayed here for 3 nights with my kids who have severe food allergies. I booked online and further communicated with Brij to check on the kitchen facilities as this was vital for me to be able to cook full meals for my kids as takeaways are not an option for us.

Brij replied quickly and professionally, giving full information and confirming all the little details I needed to know. Going above and beyond, he organized for our unit to have the carpets and sofas professionally cleaned prior to our arrival to further help ensure the safety of my allergy kids. To me, this made the trip, as it meant I could be a bit more relaxed about my kids' safety.

We arrived and were warmly greeted by Brij and when we got to our room found a great 2 bdrm unit, clean, warm and exactly what we needed.

Our whole stay here was great, our needs were met perfectly, the mineral pools were fantastic, the kids' play area wonderful and included two brand new trampolines.

Other little touches that went above and beyond included being greeted by my name each time I went to reception, being given great advice showing a good knowledge of the local area and having a thank you card with a box of chocolates given to me prior to departure.

This is an excellent value for money motel, and the service and attitude are exactly what will make this motel a successful as the new owners work on restoring the motel to its former glory.

Having said that, I found the motel in its current state quite acceptable. Sure it could use a little work (which is underway), but its clean, comfortable and warm. And for the price charged its unbeatable value for money.

We thoroughly enjoyed our stay here and I wouldn't hesitate to recommend the Cleveland Motel.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JulieMil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, May 4, 2013
Your review made our day; thank you. It was a pleasure having you & your family stay at the Cleveland. We enjoyed talking to your mum; sounds like she is a great cook!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed April 1, 2013

this was our forth day at the motel as we stayed during easter(previously was new years), even though the place is a little run down, we always came back because of the friendliness of the owners, and their customer services which has always been top notch, as this was my brothers choice, as i think he always wanted to give the owners a chance, as he would always bring all his guest as well us back here every time, we didnt mind the motel being a bit run down, and appliance in the house being very outdated, but what has put me off this time is the only reason that always brought us back, which is customer services, we stayed in the biggest room available, the suite was very uncomfortable, as we all sunk in when sat on it, second was with no heat pump or air con, we relied on Fan, on first day we just opened the window to let fresh air in, but on second day we tried using the fan, but Fan was broken and didnt work, the bed was super soft, but we still couldnt get a full night sleep on both night because of the heat, on check out time, the owners daughter signed us out, we returned 8 pool towels at cost of $1 each, my brother paid for 5, and the owners daughter claimed we still owed for 3, as she became quite presisted on getting paid for the remaining towels even though we had an hour for check out and i had to run around between the first room to the second room which was from corner to the other end corner, checking of the confusion with towels(as i had no idea of what the story was with the towels), my brother came back and paid for the remaing 3, than my wife reminded the owner that she had paid for 2 when she collected them on previous day, she the owner couldnt recall,(thats after he had a lengthy talk with her about our previous the trouble she had using her older machine and since than he had bought a simpler new washer)the curtains had a tear as well. my kids still loved the playground and pool, and we loved the mineral pool on a plus side. but do take robe or bigger towel as at night gets really chilly coming out of the pool

Room Tip: Better choice with Studio
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manukaucherry80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, April 4, 2013
We apologise for the mistake regarding payment for pool towels and are sorry this incident caused you to be upset. We are reviewing our operating procedures to ensure this does not happen again. You will be happy to know that we start refurbishing our 2-bedroom units in May and the uncomfortable sofas that you had to sit on will be replaced.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
4 of 5 bubbles Reviewed March 26, 2013

I've stayed in this motel two times now and have been very happy both times.
The swimming pool is great, especially on a cold winters night, the mineral pool is great and the rooms are clean and functional .
For kids there is a great playground and the price is excellent
I have found this motel to be incredibly good value, the host was very friendly and helpful, and would recommend it to anyone.

David

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, April 1, 2013
Greetings from the team at the Cleveland. We thank you for your review. Over the next few months we will be busy improving the pool that you loved during your recent stay. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cleveland Thermal Motel

Property: Cleveland Thermal Motel
Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#8 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cleveland Thermal Motel 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua

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