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“Basic but friendly staff”

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Cleveland Thermal Motel
Ranked #12 of 92 Hotels in Rotorua
Certificate of Excellence
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Basic but friendly staff”
Reviewed January 21, 2013 via mobile

Good for the budget conscience with all the facilities, downside was the roadworks which were annoying, but couldn't be helped of course, rooms were somewhat dirty. Would stay closer in the city next time. Lovely staff though doing all they could to make our stay enjoyable.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bella1914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, January 27, 2013
It's good to read you found the Cleveland Motel staff friendly and helpful. We certainly price our rooms to fit the budget for families and having almost 3 acres of grounds, a large number of our rooms are set well away from the main road. The playground too, is located safely away from the main road. Most families find our location (1km from town centre) to be a plus - close enough to everything, yet far enough away from the hustle and bustle. Our housekeeping team has been informed of your comments about the room you stayed in and their new routine will ensure all rooms meet a high standard of comfort and cleanliness. We would love to hear from you directly with suggestions. Thank you for your feedback.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
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English first
Hamilton, Waikato, New Zealand
1 review
Reviewed January 10, 2013

Very warm, welcoming and friendly people. They provided very helpful and accommodating service when we stayed for one night at Cleveland Motel ensuring that we were comfortable. Our motel room was very clean and tidy. We were very impressed when they couriered out (free of charge) an item of clothing which we accidentally left in the room. Unfortunately we were on there for one night and didn't get to enjoy all the services which the motel offered, but I would definitely return to Cleveland again. Thank you Brij.

  • Stayed December 2012, traveled with family
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Helpful?
Thank WCWatene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, January 12, 2013
Thank you for your feedback. It's a shame you didn't use our outdoor heated pool or the geothermal mineral pools. Perhaps next time.
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2 reviews
Reviewed January 7, 2013 via mobile

We stayed at the Cleveland Motel while on a summer road trip - it was late at night, everything was shut when we arrived in Rotorua and we were very lucky to find a place to stay at all. Brij (the owner and an absolutely top guy) went above and beyond good service and kindly let us in. The rooms are very clean and tidy, well furnished and have everything you need, there is a good playground for kids and heated pools which we enjoyed immensely. We will be staying here whenever we go through Rotorua in future, and the cat is adorable.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank AutumnGeiko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, January 12, 2013
Thanks for your review. We are delighted to have been able to look after you. Thank you for staying at the Cleveland. You are right, Happy the cat is adorable.
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Harcourt, Victoria, Australia
1 review
Reviewed January 7, 2013

Totally recommend. What a wonderful experience. Travelling from Auckland to Christchurch on a road trip, the Cleveland Motel was an unexpected oasis (especially for three travelling adults needing a two bedroom room). The Manager/Owner (Brij) was brilliant, recommending excellent activities for our two night stay. He went above and beyond including personally delivering discount vouchers to a venue when we forgot to take them. Great value for money, friendly, clean, comfortable. I would stay there again and I recommend the Cleveland Motel to friends and family.

  • Stayed December 2012, traveled with family
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Helpful?
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, January 12, 2013
Thank you for your review. It is easy running a motel when we get guests like yourself. We are passionate about looking after our guests. Thanks for staying at the Cleveland.
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England
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 2, 2013

We stayed four nights at the Cleveland and had a great time. Brij was very welcoming and could not have been more helpful.
Our studio room was clean and spacious, with a separate kitchen area and ensuite. The bed was very comfortable and there was free wifi access which was much appreciated.
The motel grounds are large and have good play areas for children. There are 2 hot mineral pools and the outdoor swimming pool is a good size and very warm. It's a short walk to the (free) thermal areas in the park and a little further to the lakefront & shops.
There are some roadworks outside at the moment but don't let them put you off stopping by, they don't affect the motel - we had a lovely stay here. Recommended!

  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank riverwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, January 5, 2013
Happy New Year to you. Thank you for your review. We look forward to your next visit so that you can see the improvements to our gardens and pool area. Thank you also for the chance to host you.
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JB
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 14, 2012

We 've stayed 2 nights in this motel.Brij the owner was a nice and friendly owner. The price was reasonable and the room was spacious. We enjoyed our stay here. Good location and clean.
Highly recommended for family.

  • Stayed December 2012, traveled with family
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Helpful?
1 Thank GraceTjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, December 16, 2012
Greetings from Rotorua. Thank you for your feedback. We are glad you enjoyed your stay with us and look forward to having the pleasure of hosting you at the Cleveland Motel sometime soon.
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Wodonga, Victoria, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 11, 2012

Such a great place to stay, close to everything, quiet, clean.
And the Greatest part, so friendly reception as soon as walking in, had everything in order, and so far above any other customer service at any other motel, in NZ or Aus.
Totally reccomended!!!!!
Brijj is the BEST!!

  • Stayed December 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dougal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, December 15, 2012
Thank you for your review. We have a good team here at the Cleveland Motel, all with one goal - to ensure our guests have a enjoyable stay.
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Additional Information about Cleveland Thermal Motel

Property: Cleveland Thermal Motel
Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cleveland Thermal Motel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua

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