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Cleveland Thermal Motel
Ranked #11 of 92 Hotels in Rotorua
Certificate of Excellence
Murupara, NewZealand
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“OK”
Reviewed September 12, 2012

We stayed here as partof a netball tournament that was being held in Rotorua the rooms were tidy area very family orientated I felt the service was poor when asking for a remote to work the sky chanels I was given a reply of oh they often get lost I will check if we have a spare?? Later to ring and say they have none. I also asked for spare towels they told me Im sure we have given you towels I said you have but we have used them and I would like to grab some for the morning oh but they are not dried yet?? Not a happy camper by then I say that you were charged for "pool" towels as you couldnt use the ones you had in your room charged if you left your dishes charged if you left cooking odours in your room charged for using a phone card from their phone in the room? I dont think I will stay here on my own personal stays again not a home away from home stay :-(

  • Stayed September 2012, traveled with friends
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Helpful?
Thank kailejade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, October 4, 2012
Please accept our apologies for the inconvenience of not having a tv remote to use. Our housekeeping team overlooked the missing remote when cleaning and preparing the room earlier in the day and as we were fully booked that night, we were not able to borrow one from another room. We now have spare remotes at Reception, plus, we have improved our pre-checkin inspection by the housekeeping team.
Re the towels, we make everyone aware that room towels are only for use in the room and not in the pools. Guests are welcome to bring their own pool towels or to hire them from Reception at $1 per towel. We appreciate your feedback.
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579 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
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English first
Dubai, United Arab Emirates
2 reviews
Reviewed September 12, 2012

On our drive from Christchurch to Auckland, we decided to take another break at Rotorua. Booked in to Cleveland Motel and we were so thankful we did. The entire experience from the outdoor pool to the super hot indoor, the suite we stayed in and personal attention of Brij (owner) telling us not to dip the head too long in hotwater etc was most welcome. My family really enjoyed the experience and is definitely a highlight in our New Zealand Tour. Our regret that we didnt book 3-4 nights stay there! Mudi & family from Dubai

  • Stayed July 2012, traveled with family
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Helpful?
Thank Mudi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, September 13, 2012
It was a pleasure to have you and your family stay at the Cleveland. We look forward to your next visit; hopefully, you will plan to spend more time in Rotorua.
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Auckland Region, New Zealand
1 review
Reviewed September 1, 2012

As a family we have been staying at the Cleveland virtually on an annual basis since the mid 1980's. We keep coming back for a number of reasons - the main two are the great heated outdoor pool and the warm, clean units. We have met a number of owners (most good) and it looks as though the new owners are going to be up with the best. They are very friendly and helpful. The location is great in terms of getting to the golf courses, shops and other Rotorua attractions. On the down side the units are "tired" and in need of overhaul. However, that will not put us off coming back next year.

  • Stayed August 2012, traveled with family
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Helpful?
Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, September 6, 2012
Thank you for your feedback. We continue to work hard to keep our outdoor heated pool in tip-top condition and all rooms clean and tidy. We have new playground equipment coming in the next few weeks and we have already started refreshing the rooms - new furniture has been placed in all our studio apartments.
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Hailsham, United Kingdom
1 review
Reviewed August 24, 2012

Good points - very friendly eager to please new owner who made us very welcome, friendly cat! Really lovely steaming heated outdoor pool from natural local water of course like a warm bath and individual private sulpher baths included in price - very good value.

Although on the main thoroughfare we were not disturbed by traffic noise once inside, good location for town, shops and eating out.

Less good - the place just needs a good overhaul, room, bathroom and furnishings looking tired and old fashioned, kettle in our room was not too clean.

On the whole very good - would stay again

  • Stayed August 2012, traveled with family
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Helpful?
Thank Lorna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, August 26, 2012
Thanks very much for your comments. You will be pleased to note we have already commenced refreshing our studio units which will include upgrading the kitchen & bathroom areas. All appliances, including kettles, will be changed for new ones. Outside, we have a new fence being built and new landscaping too. We do appreciate your feedback.
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Pukekohe East, Auckland, New Zealand
1 review
Reviewed August 14, 2012

We just spent a night here and our whole family loved the experience. We have four young children but the room was plenty big enough for us all. It was lovely and warm as the rooms are heated by the thermal water in the radiator heaters. The highlight for our children was the hot pools we managed to swim in them twice in our short stay. The hosts are very helpful and friendly too. This hotel is definatley great value for money.
We would like to come again sometime soon.

  • Stayed August 2012, traveled with family
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Helpful?
Thank Amanda_B_12896
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, August 17, 2012
Thank you for your encouraging feedback. It is great to know you found the Cleveland ideal for your family. We look forward to welcoming you back.
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Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 11, 2012

The motel was amazing. Brij and Ronette- the owners arewonderful people; so friendly, warm and helpful. They looked after us throughout the whole stay and made it so special. The rooms are pretty, spacious and clean and well equipped. The hot pools offered on site are awesome. The location is good. Would defiantly recommend it!!

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
1 Thank Meyblum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, August 17, 2012
Thank you very much for your feedback. We love what we do and we like giving value for money to our guests. Glad you enjoyed your stay.
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Melbourne, Australia
1 review
Reviewed August 7, 2012

The owners (Brij & Ronette) were lovely and very hospitable hosts. The room was spacious and comfortable as well as being in an accessible part of Rotorua. The 37 degree mineral pools were an added bonus

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank Alannah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review, August 9, 2012
Thank you for your feedback. We are delighted you found our location handy to everything. It would appear you enjoyed our pools too.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cleveland Thermal Motel

Property: Cleveland Thermal Motel
Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#9 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cleveland Thermal Motel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua

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