We stayed here as partof a netball tournament that was being held in Rotorua the rooms were tidy area very family orientated I felt the service was poor when asking for a remote to work the sky chanels I was given a reply of oh they often get lost I will check if we have a spare?? Later to ring and say they have none. I also asked for spare towels they told me Im sure we have given you towels I said you have but we have used them and I would like to grab some for the morning oh but they are not dried yet?? Not a happy camper by then I say that you were charged for "pool" towels as you couldnt use the ones you had in your room charged if you left your dishes charged if you left cooking odours in your room charged for using a phone card from their phone in the room? I dont think I will stay here on my own personal stays again not a home away from home stay :-(
- Official Description (provided by the hotel):
- Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more less
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- Also Known As:
- Cleveland Hotel Rotorua
- Cleveland Motel Rotorua