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“Very welcoming”

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Cleveland Thermal Motel
Ranked #14 of 92 Hotels in Rotorua
Certificate of Excellence
Reviewed June 9, 2012

Our Badminton team was booked here for two nights and were welcomed and treated extra special. Great hosts and have got great ideas in upgrading the complex.The rooms are very spacious .The hot outdoor swimming pool was fantastic to relax in after a long hard slog on the badminton court. Thank you Brij for all you did for us, we will definitely recommend your Motel to everyone we can. We will be back :-)

  • Stayed: June 2012, traveled with friends
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Thank Robyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded June 11, 2012

Thank you for your comments. We are delighted you enjoyed your stay at the Cleveland. We try our best to make every guest feel welcome and special. Also, having played badminton previously, it was easy to relate to your needs. We appreciate your comments about the pool and will pass them on to our Property Manager, Tony, who does try hard to keep the pool clean and the temperature just right. Thank you for choosing to stay at the Cleveland and we look forward to serving you in the near future.

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Reviews (581)
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Reviewed May 7, 2012

Certainly not a five star, but it is very clean and really large rooms, separate kitchen, toilet and bathroom, can't beat that. Linen lovely, and owners very friendly. A pool that is hot but we didn't use it. Would stay again. Good location, only 3min drive or 10 min walk to town. Not a strong sulphur smell in the motel.

Room Tip: all seem good
  • Stayed: May 2012, traveled as a couple
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Thank Pat0409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded May 9, 2012

Thank you for your comments. It is a shame you did not use the outdoor heated pool; perhaps next time. This winter we are starting to re-fresh all the Studio units as we want to give more value to our guests.

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Reviewed April 28, 2012

Where do I begin...after booking in at a different motel and on arrival not recieving what was promised we packed up our 3 small children at 6pm in search of a clean reasonable priced place to rest our heads for a couple of nights and to our delight landed at the Cleveland Motel, Brij saved the day and certainly did not dissappoint us with his lovely clean spacious establishment not to mention his most hospitable manner. The heated pool was delicious, all the kids wanted to do was swim our entire stay, sight seeing was no longer at the top of the list! Thank you for making our stay in Rotorua so enjoyable.

Rachel Sharp

  • Stayed: April 2012, traveled with family
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Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded May 1, 2012

Thank you for review. We are glad you & your family enjoyed the heated outdoor pool and you went back with good memories of Rotorua. The good weather helped too.

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Reviewed April 27, 2012

We decided to book into the Cleveland after driving past and seeing kids having fun swimming in a lovely steaming pool at 8 in the morning (and a cool morning at that). My kids hardly wanted to do any site seeing as all they wanted to do was swim in the pool! The 2 bedroom unit was a great price, spacious, clean, had everything we needed and suited us fine. The grounds were immaculately looked after and oh did I mention the beautiful pool! The owner was very welcoming and very warm to deal with. We will definitely be back!

  • Stayed: April 2012, traveled with family
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Thank Jaydub76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded May 1, 2012

Thank you for your review. We love to see families enjoying themselves and making full use of the outdoor heated pool and the childrens playground. We love children.

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Reviewed April 9, 2012

We stopped at this Motel on spec in February and the owner could not have been more helpful. He explained that he had recently taken over and had plans to upgrade all the rooms but as they stand they are very large, very clean and well appointed with cooking equipment etc. The beds were comfortable and the day we left they had a delivery of all new large digital TV's. The outdoor pool was great being like a warm bath. We were given money off vouchers for nearby attractions and even some sweets to eat on our ongoing journey. I would certainly recommend this Motel for friendliness and value for money.

  • Stayed: February 2012, traveled as a couple
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Thank Rosalind R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded April 17, 2012

Thank you for your feedback. We continue on our journey of improving the motel and its facilities. This winter we are adding a wading pool for toddlers, new furniture in the Studio units
and soon, upgrading of the kitchens & bathrooms. Once again, thank you for your feedback.

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Reviewed April 7, 2012

We received a warm welcome from Brij, the new owner manager and enjoyed our stay in a clean and well appointed unit, plenty of room in the bedroom, living room and kitchen.
Brij showed us around the Motel and facilities which include a nice swimming pool and hot thermal spa pools.

Happy the Kitten is a special with the children

A good value Motel in central Rotorua which we would recommend

  • Stayed: April 2012, traveled as a couple
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Thank AdrianP101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrijGurm, Owner at Cleveland Thermal Motel, responded to this reviewResponded April 17, 2012

Thank you for your comments. My wife and I have enjoyed Rotorua and its sights for the past 16 years and now it is our turn as motel owners to share our passion of all Rotorua has to offer with our guests. We continue to learn a tremendous amount from feedback from our guests about what they enjoyed the best.

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Reviewed March 23, 2012

The owner was very helpful, know's all the activities. Good clean rooms and the thurmal was great to relax in after a day of sight seeing.

  • Stayed: March 2012, traveled with friends
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Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cleveland Thermal Motel

Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#6 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Price Range: $79 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cleveland Thermal Motel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua

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