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“Liked the new owner, loved the resident kitten”

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Cleveland Thermal Motel
Ranked #14 of 92 Hotels in Rotorua
Certificate of Excellence
Reviewed February 19, 2012

I'm an American, studying in New Zealand. I stayed here for two nights when my Dad came to visit and we traveled the north island. The property is nice; tidy and well kept. There is a warm (geothermally heated) swimming pool and a couple of warm mineral water spa tubs. Our room was just as good; very clean and as well equipped as I would expect. It's pretty close to the attractions, walking distance to Rainbow Springs and a free geothermal park.

We stayed an extra night because the owner/manager was so nice. He's taken the place over recently, apparently. He's a very accommodating host, always there to answer questions or get us something we needed. But never uncomfortably hyper attentive the way well-meaning people can sometimes be.The best part, for me, was Happy, the resident kitten. He's as playful and personable as a puppy, and the highlight of my visit was learning that he'll be neutered when he is old enough. Nothing bespeaks trustworthiness and strength of character like responsible pet ownership.

Only four stars because it was genuinely Very Good - no jaw dropping vistas or gourmet cuisine. But that's not what I expected, anyway. Near a main roadway (hence accessible to attractions) so this meant that my Dad had a little trouble sleeping. I definitely recommend the Cleveland Motel and next time I stay in Rotorua, I will go out of my way to return.

  • Stayed: February 2012, traveled with family
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1  Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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556 - 562 of 597 reviews

Reviewed February 7, 2012

We arrived in Rotorua to spend a night as a last minute decision on our way home to New Plymouth and choosed to stop at Cleveland Motel as it looked very appealing from the road. We received a very warm welcome from Brij the manager who's customer service was second to none anything we needed help with whether it be directions or atttractions he was more than happy to help.The rooms were great value for money and with a fully equiped kitchen it was very convenient for preparing our infants meals.The pool is huge it was great having a swim so early in the morning as its heated and the mineral pools were absolutley amazing after a long day,there is alot of space around for our little son to run around and play. When we visit Rotorua again we will definetely make this our number one option it is great to stay at a place where you are valued as a customer and value for money.

  • Stayed: February 2012, traveled with family
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1  Thank Hemi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2012

A warm welcome from Brij (Manager),and after a long trip from Auckland,a nice fresh milk is given for a cuppa tea/coffee and lollies for the kiddies. Our 2 bedroom unit was nice and clean beside the pool, Facilities were great and the pool was so relaxing & heated @ all times. With the play ground for the kiddies/BBQ area makes Cleveland Motel so special for family.

  • Stayed: January 2012, traveled with family
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Thank sheryn k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2012

He booked these motel on Internet because of the cheap rates. We received a very warm welcome. The motel owner is very friendly and ready to help. The rooms a very clean and properly refresh each day.
The TV was a little bit old and need to be replaced but it is a new owner and he can not change everything in 2 months :)

  • Stayed: January 2012, traveled with friends
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1  Thank Laurent H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2012

The above sums it up, the new manager is very kind and polite. However the rooms are run-down, very very old, broken furniture and stained carpets all over. Probably has not seen a renovation for at least 25 years. Main road is very noisy. Pool is a plus which is nicely heated and fairly big with lawns and flowers surrounding. Ask for a room at the back of the property, the ones at the front are substandard,

  • Stayed: January 2012, traveled with family
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Thank DandemanSYD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2012

Right after lunch on Christmas day, our family of 15 people hit the road for 4 hrs for Rotorua. We didn't make any bookings, so the first motel we went is Cleveland, and hoping we can get a cheaper room. The new owner Brij, gave us a warm welcome. As we are on a tight budget we plead with him if we can share a self contained room to spend just one night as the kids are hungry and very tired from the long drive. To my surprise Brij agreed and allowed my family to share one room, with the same price, no extra cost but he provide more blankets and towels. The kids enjoyed their time there especially the heated pool outside. The room have own ensuite, kitchen, tea/coffee facilities, TV and DVD. I wished we could spend one more night but it was all booked out for the next day. Brij was very helpful and down to earth person, I will highly recommend this motel to our family for our family reunion in 2013, and can't wait to go there again..

  • Stayed: December 2011, traveled with family
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Thank SaraIONA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2012

We traveled from Scotland over Christmas and needed rooms for two couples, two kids under 6, a granny and two dogs, we found the Cleveland Motel more than accommodating at an excellent price.

Brij the new owner gave us a warm welcome and showed us the facilities which included mineral spa and fantastic out door fresh water thermally heated pool.

The rooms were very clean and comfortable with a well equipped kitchen and large flat screen TV.

Brij's hospitality was second to none and when we lost the keys to our hire car, Brij without hesitation offered his car to help us find them. We had to delay our checking out because of the loss but Brij was very patient and let us stay for as long as it took.

For me the Cleveland Motel and Brij is an excellent example of the Kiwi character, welcoming, friendly and patient, I look forward to returning.

Room Tip: Ask to see other rooms to compare before you decide.
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  • Stayed: December 2011, traveled with family
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Thank Vijay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cleveland Thermal Motel

Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#5 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Price Range: $85 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cleveland Thermal Motel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua

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