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“An unexpected gem.”

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Cleveland Thermal Motel
Ranked #12 of 93 Hotels in Rotorua
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“An unexpected gem.”
5 of 5 bubbles Reviewed January 17, 2012

We traveled from Scotland over Christmas and needed rooms for two couples, two kids under 6, a granny and two dogs, we found the Cleveland Motel more than accommodating at an excellent price.

Brij the new owner gave us a warm welcome and showed us the facilities which included mineral spa and fantastic out door fresh water thermally heated pool.

The rooms were very clean and comfortable with a well equipped kitchen and large flat screen TV.

Brij's hospitality was second to none and when we lost the keys to our hire car, Brij without hesitation offered his car to help us find them. We had to delay our checking out because of the loss but Brij was very patient and let us stay for as long as it took.

For me the Cleveland Motel and Brij is an excellent example of the Kiwi character, welcoming, friendly and patient, I look forward to returning.

Room Tip: Ask to see other rooms to compare before you decide.
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vijay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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543 reviews from our community

Traveler rating
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    4
See reviews for
284
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
Perth
1 review
4 of 5 bubbles Reviewed January 10, 2012

5 Adults, 4 Children 5 and under. Our grandchildren will not forget this place, the hospitality was second to none.

Rooms were comfortable, the pool was beautiful, arriving into the grounds was clean, presentable and welcoming.

Will be back to this place very soon with our family.

Highly recommended

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markandrobyn6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 9, 2012

Stayed one night, two adults and one almost teenager. The NEW owner (Brij) was very hospitable and really made us feel at home. Had a night swim in the pool, simply awesome. We will be going back to stay and would recommend to anyone. Rob H.

Room Tip: Studio Unit was perfect for two adults and one child!
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
2 reviews
5 of 5 bubbles Reviewed January 3, 2012

Comfortable, well-serviced units and awesome facilities. The swimming pool is beautiful and made our holiday. The hot mineral pools are beautiful, too.
The new owners have made it their responsibility to ensure that your stay is great and nothing is too much trouble.
Highly recommended.

Room Tip: away from the road if possible, but all good.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janet m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
5 of 5 bubbles Reviewed December 30, 2011

Was booked for 3 nights at motel, but arrived to rainy Rotorua. Nice rooms, very hospitable management. Seems it has been taken over recently (Early Dec 2011), by new management. Requested to cut the stay from 3 days to 2 days, due to rain. Brij (the new owner), smilingly agreed to it, without charging anything for the cancelled third night.
My daughter loved the heated pool (one of the few things we could in the rain) and jumping on the trampoline in the rain.
Would definitely recommend this place for family. Am planning to go back for a couple of days, if the rain Gods decide to stay away.

Room Tip: Was in one of the back rooms. Nice and quiet.
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  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khozema M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matakana, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 23, 2011

We arrived in the afternoon and fond a room here, Very large rooms, more spacious than normal, easy to cook in the kitchen, comfy beds and lots of room. Very hospitable host, who made sure we were fully looked after. We really enjoyed the mineral baths. Many thanks for a very relaxing stay.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bridget L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cleveland Thermal Motel

Property: Cleveland Thermal Motel
Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#8 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cleveland Thermal Motel 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua

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