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“Absolutely stunning setting and surrounds”

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Treetops Lodge & Estate
Ranked #43 of 92 Hotels in Rotorua
Certificate of Excellence
Auckland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Absolutely stunning setting and surrounds”
Reviewed October 21, 2013

One night was not long enough, and the 24 hours we had there not enough time to do everthing we wanted. We enjoyed everything about Treetops immensely. Room was just perfect with it opening out onto the grounds, food was great and the Spa treatment we received was up there with the best facial I have experienced. The walk to the bridal falls was stunning with the bonus of a lovely table and chairs at the base of the falls to have our picnic at!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
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    5
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42
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
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English first
Auckland Region, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 20, 2013

Only a one night stay, but totally enjoyed the utter peace and serenity of this location with its wilderness vibe, yet not far from civilization.

We stayed in the main lodge room overlooking the lawn, and I just didn't want to leave - the room is totally comfortable, the bed was the best ever, and the tranquil natural atmosphere seemed to grip me and say - stay longer. The lodge ambience is excellent with large spaces, high stud and pleasant outlooks with large glass windows. I would love to return if I needed to just be away from the world and calm….

We found the service and food excellent, and the hike to the Bridal Veil falls despite being a little average with gorse about, was rewarded by the beautiful falls. The other hike we did was Stairway to Heaven through stunning tall tree native forest, and back via the Rainbow Trout trail - very beautiful.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyBob2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 10, 2013

We were lucky enough to stay here again, and although it's a luxury lodge, somehow this time the service was below par. Having to re-park our own cars and get our own luggage to the rooms was disappointing.
It really is the little things that make these kind of experience special. And when you're paying that kind of money, those little things are noted.
Things like heated towel rails turned off, and coming into breakfast and finding they don't have a table big enough to seat the whole party. Instead we are all dotted around at 3 little tables. I did query with the very nice breakfast waitress whether they were understaffed. She said no, but it did kind of feel that way.
Overall, it was a very nice stay but not worth the amount we paid.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank jane86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TTLodgeManager, Owner at Treetops Lodge & Estate, responded to this review, September 26, 2013
Management and staff changes have been made since this review | John Sax, Owner Treetops Lodge & Estate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 30, 2013

This lodge is in a beautiful setting, which is peaceful and relaxing. The rooms were also beautiful and the open fire in the room was a delight. However the level of service was a disappointment as was the food. The dinner especially was very ordinary. We were greeted by the food and beverage manager on arrival who told us there was no chef on tonight and he was cooking dinner. This is unacceptable in this type of place! Thank goodness there was a Chef for breakfast and that was excellent. Even though there was only 6 guests in total the Manager got my name wrong, used the wrong wine class at dinner and was a little unfriendly. Whilst these are only little things, for the amount you are paying you expect better. I think there are probably better options in NZ for you to stay and enjoy the delights of NZ cuisine, wine and service. Can't fault the actual setting or lodge though.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kiwiinlisbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TTLodgeManager, Owner at Treetops Lodge & Estate, responded to this review, September 26, 2013
Management and staff changes have been made since this review | John Sax, Owner Treetops Lodge & Estate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tempe, Arizona
Level Contributor
136 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 29, 2013

Unfortunately we didn't have much time to enjoy this beautiful place or I might have given it 5 stars. The lodge is well appointed with a luxurious "hunting" lodge motif. There are lots of mounted heads and complete bodies too. So, if you are in PETA, this is not the place for you.

There is a beautiful billiards room, game room, sitting area and kitchen to relax in as well. Breakfast and a gourmet dinner are included in your stay. Each suite is tastefully decorated with a beautiful sitting area, oversized bathroom and a patio with table and chairs.

Lots of activities are available on property including hunting, fishing, kayaking, archery, hiking, etc. etc.!!! There is a large board in the kitchen area highlighting special activities and opportunities.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank trvltess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 9, 2013

Fantastic experience and pure luxury. Stayed in main lodge area in beautifully appointed rooms, with a nice lawn and garden outlook. Amazing bush tracks. Food and service also top notch. Would highly recommend Treetops.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank ShaneD_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Key West, Florida
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 19, 2013 via mobile

This hideaway among a native forest 30 minutes from the hot springs of Rotorua exceeded our already high expectations. The location is beautiful, rain or shine, and the accommodations are spacious with attention to every detail, from the native stone fireplaces to the beautifully polished native wood trim to the multiple picture windows set to highlight the vistas. Visit comes with large breakfasts cooked to order, cocktail hour with canapes, and simple but perfectly cooked dinners from local fish and game, seasoned with herbs gathered from the forest. All range of activities are available, from fishing, hunting, hiking, horseback riding, and archery to trips into town or to nearby lakes for other activities or visits to museums and Maori sites. What we found most amazing, however, was the service--cheerful, welcoming, with no request too difficult. Vanessa and Christian made us feel like welcome friends. Spend at least three days to get the full effect, including a visit to the small, perfect spa and Maori healer Marie Claire. One of few places I truly hated to leave.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank S6usanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Treetops Lodge & Estate

Property: Treetops Lodge & Estate
Address: 351 Kearoa Road | Horohoro, Rotorua 3077, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Rotorua
#18 Spa Hotel in Rotorua
#26 Family Hotel in Rotorua
#30 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Treetops Lodge & Estate 5*
Number of rooms: 12
Official Description (provided by the hotel):
Nestled in 2,500 acres of 800 year old native forest, this award-winning luxury lodge is a life-long dream realised by owner and passionate naturalist John Sax. This uniquely New Zealand experience is a sanctuary and retreat of breath-taking terrain, offering the ultimate in world-class accommodation and adventure. Located outside Rotorua, the Maori heartland and trout fishing capital of the world, the Lodge’s elegant, ecology-inspired and architectural style was derived from the country’s pioneering past, with timber and stone finished echoing the natural beauty and simplicity of the great outdoors. Treetops offer seven streams, on-site trout fishing, four lakes and over 35 miles of adventure trails. Family adventures include helicopter adventures to live volcanoes, geocaching hunts and for the smaller guests a 5 Star Kids Club. Of particular note is Treetops Estate to Plate philosophy, with most of the dishes created by the dedicated team of chefs featuring ingredients reared or grown on this vast estate and near 100% pesticide free. These include world-class game and trout and also highlight estate-grown fruit and vegetables plus unique native herbs from the forest. Also offered is a superb wine cellar of New Zealand and world wines, with expert advice on making the best possible matches New are the complimentary Treetops Signature Experiences; ‘Estate to Plate’ Safari, Wild Food Cooking School, and the Indigenous Food and Heritage Trail - all offering unequalled personal interaction with the natural heritage and native wilderness. Our dedicated spa offers unique health-giving Maori rituals and traditional treatments, or for golfers, Treetops extends a personal invitation to their sister lodge, The Kinloch Club which boasts the 18 hole Jack Nicklaus designed golf course. ... more   less 
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Also Known As:
Treetops Hotel Rotorua

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