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“Excellent Place to Stay - And More!”

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Silver Fern Rotorua - Accommodation and Spa
Ranked #4 of 93 Hotels in Rotorua
Certificate of Excellence
Gloucester, United Kingdom
Level Contributor
106 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Excellent Place to Stay - And More!”
5 of 5 bubbles Reviewed January 11, 2014 via mobile

The Silver Fern is a gem! The accommodation is of the highest standard to start with, providing plenty of room and lots so facilities. What makes the difference is the wonderful welcome and attention to detail from the 'hosts' Allan and Shirley. From the moment we checked in and Allan asked if we would like some fresh milk (I so hate plastic milk!), to the help he gave with a great local bistro (Urbano - see review elsewhere) and the booking he made for the Maori evening at Mitai (and explained how it all would work) and the discount at the Te Puia thermal and Maori experience, this was much different from many of the larger chains. Don't miss this lovely little slice of Rotorua! Oh, yes, and they lent us a DVD of the first 'Hobbit' movie for our downtime in the afternoon!

Stayed January 2014, traveled as a couple
Helpful?
Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, January 21, 2014
We are delighted to hear that you enjoyed your stay at the Silver Fern and your time here in Rotorua. We appreciate you taking the time to leave such a pleasant review and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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965 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (195)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
A TripAdvisor Member
5 of 5 bubbles Reviewed January 11, 2014 via mobile

Stayed at Silver Fern for 7 nights. Had a wonderful and restful time there and the owners Shirley and Allan could not have been more helpful. They even booked restaurants for us and arranged for the owners of Aorangi Peak restaurant (at the top of the hill above Skyline) to come pick us up and drop us off.

Recommend Silver Fern anytime.

Stayed January 2014, traveled as a couple
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, January 21, 2014
We are very pleased to hear you enjoyed your stay at the Silver Fern and we hope to see you again during your next visit to Rotorua.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 11, 2014

Comfortable and well maintained accommodation with good kitchen facilities. We enjoyed the large spa area. Lovely soaps and moisturisers in the bathroom. Very welcoming hosts. Would choose the two bedroom for an older family as offers more space than the one bedroom family suite.

Stayed January 2014, traveled with family
Helpful?
Thank Rosemaryg10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, January 21, 2014
We are delighted to hear you enjoyed our facilities at the Silver Fern. We appreciate you taking the time to leave review and hope to see you and your family again next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedminster, New Jersey
Level Contributor
127 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed January 11, 2014

My husband and I stayed here for one night in our travels through Rotorua. We thought the room was clean, cozy, and well equipped. The room was very spacious and probably one of the nicest places we stayed throughout our travels in New Zealand. Also, it was a short drive to the downtown area of restaurants and shops. We highly recommend this accommodation!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carpediem29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, January 21, 2014
Thank you for your kind words, it makes us very happy to receive a review such as yours. We are delighted to hear that you enjoyed your stay at the Silver Fern and your time in Rotorua. We hope you enjoyed the rest of travels throughout the country and we hope to see you again during your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, Massachusetts
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed January 11, 2014

This place was for us a real winner. I normally try to reserve my "excellent" ratings for true luxury hotels, and as good as it is, I wouldn't call Silver Fern a luxury facility. However, it suited us so darned well that I just have to give it top rating. It was conveniently located, easy in and out, spotlessly clean and super-friendly, with spacious rooms and comfortable beds -- just perfect for someone traveling by automobile in an unfamiliar land. We probably felt more relaxed there than anywhere else we stayed in NZ. The hosts, Allan and Shirley were exceptionally accommodating and knew the answer to every question we asked about the Rotorua area.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, January 21, 2014
We try our best to make all our guests feel accommodated to ensure they enjoy their time here in Rotorua, so we are thrilled to hear that you enjoyed your stay at the Silver Fern so much. Thank you for your excellent review Ronald, it is really appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poughkeepsie, New York, United States
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed January 11, 2014

We stayed here only one night going through Rotorua and showed up pretty late to check in. The owner is very nice and gave us some tips and a discount for Te Puia we were planning on visiting the next day. The room was clean and modern but minor details missing I couldn't give it 5 stars. There was no AC or it wasn't working, the lighting was too low and the bed was not very comfortable. Plus we were on the bottom floor and could hear the water running through walls from upstairs pretty loud. As far as location, we were able to walk to a close restaurant and it seems like it is along a road with all hotels.

Room Tip: I would pick the upper floor for less noise and privacy but you would have to lug your bags up the s...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, January 21, 2014
Thank you for taking the time to leave a review Stephanie. We are sorry to hear about your discomfort during your stay. As minor as the problems may seem, it is this feedback that helps us to make continuous improvements to ensure all our guests enjoy their stay at the Silver Fern and their time in Rotorua. We are pleased you enjoyed your overall stay and thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 10, 2014

Booking.com came through again! The warm welcome from our host Allan, the great room, and even rearranging the room to accommodate the cot.
The Spa room was a great addition. (It gave us even more space tp spread out all our gear-who knew you needed so much when travelling with an baby!..lol)
The room was super clean and really well appointed. And the unlimited wireless internet-awesome!
Its a great location, very central to everything we wanted to do.
The breakfast was really well done. Best Omelette ever!! And my last breakfast of Bacon and Eggs-perfect!
We needed some printing done, and it was not a problem for the front desk.
Heaps of brochures to choose from for tours etc.

Room Tip: We booked a One Bedroom Executive Suite. It had the personal Spa Room. Oh, and our Sleep Quality wa...
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, January 21, 2014
Thank you for taking the time to leave such a great review. We’re delighted to hear that you enjoyed the eggs and that your family had enough space during your stay at Silver Fern. We hope to see you again during your next visit to Rotorua.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silver Fern Rotorua - Accommodation and Spa

Property: Silver Fern Rotorua - Accommodation and Spa
Address: 326 Fenton Street, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Rotorua
#4 Luxury Hotel in Rotorua
#6 Romantic Hotel in Rotorua
#6 Business Hotel in Rotorua
#7 Family Hotel in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Silver Fern Rotorua - Accommodation and Spa 4*
Number of rooms: 25
Official Description (provided by the hotel):
Five star motel accommodation in Rotorua, New Zealand. The Silver Fern offers free wi-fi, free parking, free DVD hire,free bicycle hire and an on site Day Spa. Spa bath or spa pool in every room, and high quality fittings and furnishings make Silver Fern the best choice for accommodation in Rotorua. ... more   less 
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Also Known As:
Silver Fern Rotorua Hotel Rotorua
Silver Fern Hotel

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