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“It was all we expected for a family mini break”

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Holiday Inn Rotorua
Ranked #17 of 92 Hotels in Rotorua
GreenLeadersBronze level
Auckland Region, New Zealand
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“It was all we expected for a family mini break”
Reviewed October 21, 2013

After spending a great deal of time searching for a suitable venue in Rotorua for a hotel with 1, adjoining rooms, 2: A heated swimming pool the Holiday inn ticks all the boxes. I can recommend this hotel for its location, very quiet, and the staff were very, very helpful no matter what the request, the breakfast will leave your kids set up well for the day. The hotel is children friendly and the swimming pool was a highlight for the children, very nicely heated and would have to be the biggest in town. Many swims were had and a great way to burn off energy for them. The rooms were spotlessly clean and as expected. We will be back again. Thank you to the staff there for a great trip, we will be back, Matt Higgs

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank matt h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, October 22, 2013
Dear Matt,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

It is good to know your family really enjoyed their time here. I am pleased they made the most of our heated pool, and breakfast buffet (a really good way to stoke their little engines for the day).

Thank you for mentioning our helpful staff, we appreciate you taking the time to share your experience and look forward to welcoming you all back soon.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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839 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
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Holbrook
Level 3 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 16, 2013

We have spent 5 nights at the Holiday Inn for the World Angus Forum. While the hotel is not glamorous, it is spacious and the facilities are well cared for. The staff are very efficient and everything we requested was catered for. Our only hint is to make wireless available in the rooms free of charge which we are finding is the world standard.

  • Stayed October 2013, traveled on business
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anguscows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, October 17, 2013
Dear anguscows,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed your time with us, and thank you for your feedback. We presently offer free internet access for Gold and Platinum IHG Rewards club members, and from 01 January 2014 will also offer free internet access for all IHG Rewards club members. Thank you for sharing your experience. We look forward to welcoming you back the next time you travel our way.

Kind regards,
Kent Breeze
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 8, 2013

We planned this trip only 1 week before going and loved it - we were impressed with the hotel over all.
Staff were friendly and helpfull.
Hotel Resturant was amazing, we had dinner and breakfast there. My husband commented "if I knew the food was this good I would have starved myself first"
The hotel was kid friendly, the heated pool was hours of entertainment for the kids which meant we were not spending a fourtune to keep them busy.

Room Tip: We had a room in the 800's which has amazing views over looking the Maori Village.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hutas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, October 9, 2013
Dear Hutas,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed your time with us, especially in the Restaurant and Pool area. Thank you for sharing your experience. We look forward to welcoming you and your family back soon!

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guernsey, United Kingdom
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 7, 2013 via mobile

If you want the reliability of a big international hotel chain in a town with lots of motels then this is a good choice. We booked a deluxe room which was on the 4th floor with good views over the town. It was clean and modern, with air conditioning, a good choice of tv channels, a spacious bathroom with a shower over the bath, and a good wifi signal - there was 30 minutes free wifi per device in the lobby, but we could pick this up from our room too, then you have to pay for further access.
The restaurant was large and busy - as you'd expect for a hotel this size. 
If you'd prefer to dine out, the hotel is quite a way out from the main eateries so be prepared to drive or get a taxi, although the hotel operates a shuttle service until 9pm. 
Overall a good and seemingly reliable choice of place to stay - a little corporate and slow on service at times, and location not great for walking to have a drink or to eat hence 4 not 5 stars. 

Stayed October 2013, traveled as a couple
Helpful?
Thank Ian_On_The_Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, October 8, 2013
Dear Ian_On_The_Rock,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed your time with us, and thank you for sharing your experience. We appreciate your feedback and look forward to welcoming you back the next time you travel our way.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 6, 2013

What a fantastic location, overlooking the geysers, what a spectacular sight for us Aussies to wake too. We had a balcony room and a poolside room and couldn't be more happier. Very comfortable and spacious, staff were extremely helpful and friendly. The buffet breakfast was delicious with a great variety. I want to come back. Thanks to the Holiday Inn for our pleasant experience. Walking distance to Whakarewarewa Maori village is a bonus and worth a look.

Room Tip: Worth getting a room facing Whakarewarewa living Maori village for the geyser experience.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rlstravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, October 8, 2013
Dear Rlstravelbug ,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed your time with us, and were comfortable with your rooms and views. We look forward to welcoming you back the next time you travel our way.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bendigo, Victoria, Australia
Level 4 Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 4, 2013

We had room 520 on the fifth floor overlooking the Car Park. Room was spacious, very clean and very comfortable. Staff were extremely helpful and very friendly. Thoroughly enjoyed the buffet breakfast and fantastic buffet dinner. Really nice relaxing at the bar prior to dinner as well. The thermally heated pool was great and perfect temperature. Didn't really notice the sulphur smell until we went outside the hotel. Would definitely stay there again.

Room Tip: Probably best to have a room on the car park side.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Rosierox123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, October 8, 2013
Dear Rosierox123,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed your time with us, and thank you for sharing your experience. We look forward to welcoming you back the next time you come to stay.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
Reviewed October 2, 2013

That end of rotorua smells soo bad, closer too town is much more pleasant, the holiday inn is not at fault for this of course. The pool is lovely and warm as they use the water from the hot springs. The buffet breakfast was amazing and staff helped sort out our wifi and tours.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, October 3, 2013
Dear Nicole B ,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed your time with us, and enjoyed our lovely hot pools, (our local geothermal stream is used to heat the town supply pool water via our geothermal heat exchange system). Thank you for sharing your experience. We look forward to welcoming you back the next time you come to stay.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rotorua

Property: Holiday Inn Rotorua
Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Rotorua
#15 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel

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