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“Terrific reception staff”

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Holiday Inn Rotorua
Ranked #17 of 92 Hotels in Rotorua
GreenLeadersBronze level
Reviewed March 19, 2013

We spent 1 night here whilst touring NZ. As soon as you enter the hotel you were warmly greeted by the staff on reception. Special mention must go to Samual who made us feel very welcome. Although we arrived after check in time our room wasn't ready, however we were given a voucher for a complimentary drink at the bar whilst we waited. Unfortunately the service at the bar didn't live up to our treatment at reception. After 10 minutes we had to go back to reception so they could find someone to take our order. Fortunately our room was ready soon after this.

The room was very pleasant and had everything we could have wanted. The only thing that disappointed was the view, however for what we paid we couldn't really complain.

The hotel runs a courtesy coach service to Rotorua itself which was good as it was too far to walk. The driver was very helpful and gave us some advise on places to go for food.

In the evening when we came back to the hotel we decided to chill and relax in the bar. It was disappointing that the bar closed by 10pm. In addition whilst sitting in the bar area a number of staff started moving tables and chairs to set up for breakfast. We felt we shouldn't have been there and we were in the way!

All in all we had a pleasant stay and the couple of poor experiences wouldn't deter us for staying here on a future trip

Stayed: February 2013, traveled as a couple
Thank bushedin38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded April 2, 2013

Dear bushedin38,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. It was disappointing to read that you felt in the way and unwelcome with the early closure of the bar. Our bar also would not normally be closed at 10.00pm, unless the occupancy was minimal and the bar service was not required or being utilised by those guests present in the restaurant and lobby area. I apologise if you were not approached by staff to check whether you would like any beverage service before closing, and I am sorry that you felt unwelcome whilst the staff were preparing for breakfast.
Thank you for making special mention of Samuel. I will ensure he is appropriately recognised for his high standard of service.
Thank you again for taking the time to share your experience. We look forward to welcoming you back in the near future.

Kindest regards,

Marcus Keenan
General Manager

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668 - 674 of 860 reviews

Reviewed March 15, 2013

Great Hotel, excellent service,from front deal. The room was clean, lovely pool which was as warm as advertised. We have stayed there before and would always go back. Need a car to visit Rotorua itself.

  • Stayed: March 2013, traveled as a couple
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Thank Elaine298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded March 17, 2013

Dear Elaine298,

Thank you for returning to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. It is great to know that you have found Holiday Inn Rotorua to be a great hotel, and that you will always come back. We appreciate you taking the time to share your experience and look forward to welcoming you back the next time you come to stay.

Kindest regards,

Marcus Keenan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

I regularly stay in this hotel for business and have just realised that I have never reviewed it on Trip Advisor!
I always enjoy my stays immensely. The staff are attentive and a delight, the rooms are clean and well presented. The bd is very comfortable with a range of great pillows. Over many stays this has been a totally consistent pattern.
I

Room Tip: Great Buffet Breakfast
  • Stayed: March 2013, traveled on business
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Thank PrimrOse919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded March 17, 2013

Dear PrimrOse919,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor. I am pleased that you keep returning and have consistently enjoyed your stays with us. We receive an abundance of positive feedback about our beds and pillows and it’s good to know that they were to your liking too. Thank you for mentioning our attentive staff, I look forward to sharing your comments with them, and look forward to welcoming you back to Holiday Inn Rotorua the next time you come to stay.

Kindest regards,

Marcus Keenan
General Manager

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Reviewed March 12, 2013

We only stayed one night on our driving tour. Room was on small side but clean and bright. we had a patio..no chairs? Staff was delightful. 20 minutes internet in lobby(seems to be the norm-if you are lucky) went to grocery store and it was too far to walk esp if you are caring anything back.
Went to Mitar village tour that night...very interesting and great food. I would stay here again

  • Stayed: February 2013, traveled as a couple
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Thank Gypsy-by-trade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded March 17, 2013

Dear TrishaKirk,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. We appreciate you taking the time to share your experience, and for mentioning our delightful staff. I will enjoy sharing your feedback with the Team and look forward to welcoming you back the next time you travel our way.

Kindest regards,

Marcus Keenan
General Manager

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Reviewed March 10, 2013

We recently spent 3 nights at the Holiday Inn Rotorua as part of a group. Our room was on the small side as was the bathroom but perfectly adequate for our needs. The beds and pillows were exceptionally comfortable which made for a good night's sleep. The buffet breakfast was tasty and there was a wide variety of food options. What really made this hotel stand out for me was the friendliness of the staff from the cleaning staff to the front desk. Everyone was welcoming and happy to help in any way. I have no hesitation in recommending a stay here...it may be 3kms from the centre but there is always a shuttle on hand to drop you off and pick you up as well. It actually only took us 30 minutes to walk back one night anyway.

  • Stayed: March 2013, traveled with friends
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Thank PennyT117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded March 17, 2013

Dear Penny T117,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. I am pleased you enjoyed your stay and slept well while you were here. Thank you for mentioning our friendly and welcoming staff; I will enjoy sharing your feedback with them, and we look forward to welcoming you back the next time you travel our way.

Kindest regards,

Marcus Keenan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

Spent two nights here Feb 2013. Been a while since here last and if I remember rightly it was a Crwne Plaza back then. Rebranded as a Holiday Inn has been successful in my opinion. The Hotel staff are very friendly and efficient. The Reataurant isa ver popular - the Friday night buffet we went to was just lovely. Great choice of food - well attended by staff considering how busy it was, and food was always replenished in a timely fashion.
We stayed in their toer blovk - only 5 storeys but we had an executive suite front and centre with views out to Lake Rotorua and the hills to the left of it. The suite was very comfortable and has separate bedroom. Bed was comfy as were the pillow choices.
The room was nicely kept, clean with modern flatscreenTVs and dvd player as standard. Loved the fact they continued the tradition of the free slip-on slippers that many hotels have abandoned.
Another plus is the free self parking in the hotel grounds. Not undercover, but most cars were rentals anyway. Street parking available as overflow.
The hotel backs onto the entrance to Whakarewarewa Maori Villiage and Thermal area. A must see for all tourists and right on your doorstep. Literally 2-3 minutes walk away. Hotel is well serviced by tour buses and tour companies.
My only dislikes were the continued rip-off we see in most IHG hotels in Oceania - no free internet or wireless. Even wireless access in rooms and lobby and computers set up in lobby were all "pay to use". C'mon IHG - if MacDonlads can give free wireless while you eat your burger, surely wireless for a room costing hundreds per night is not too much to ask.
Also, I wanted assistance from a Concierge one morning. I waited at the "rostrum" I assumed was there for that purpose, yet no one ever came to help. Reception was flat out with checkouts, so I did not interupt them and in the end I gave up and sorted things myself - over the internet at MacDonalds.
Hotel is not right in the city - it is set back a couple of Klms, bit if you have a car or are doig tours, no problem - and Whakarewarewa is just right there. Also a very good souvenir and NZcrafts shop across the road. There is also a small souvenir shop in the lobby area, which is quite reasonable and very convenient.
Will I go back - yes.Overall a very pleasant and enjoyable experience. Rotorua has a lot to see and do.

Room Tip: Go for floors 4 or 5 in tower, recommend the executive suites. Lower floors are the ones the tour bu...
  • Stayed: February 2013, traveled as a couple
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1  Thank Good_onya_Mate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded March 5, 2013

Dear Good_onya_Mate,
Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. I am pleased you had a comfortable stay and enjoyed the views from the Executive Suite.
Thank you for mentioning our popular Restaurant; it is good to know you found a great choice of food and were well looked after by our friendly staff. Morning check-out can be a very busy time and I thank you for being so patient. I can appreciate why you didn’t approach Reception for help and I am sorry no one was available to be of service to you at the rostrum. Our Front Office Reception staff are well versed in local services and attractions and are more than happy to provide assistance when needed.
Thank you for your Wi Fi comments. We are continually investigating ways of improving our Wi Fi service and presently offer complimentary Wi Fi access in our Hotel Lobby area only, (where Wi Fi is for 30 MB or 30 minutes, whichever is used first). The rates we charge for usage outside of the free Wi Fi, is in line with other hotels in this destination who are also charged by the local internet providers. From our experience, it is common practice in Hotels across Australasia for Wi Fi to be charged for – this has certainly been the case when we have stayed in other hotels across the Tasman. Going forward our charges may well change; for the moment though, our Wi Fi service remains as is, in line with IHG policy.
Once again, thank you for your valuable feedback and we look forward to welcoming you back the next time you travel our way.
Kindest regards,
Marcus Keenan
General Manager

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Reviewed February 22, 2013

We stayed there for 1 night during our Honeymoon roadtrip. We passed from Rotorua as gateway heading from Auckland to Wellington, in order to see the hot springs.
The hotel is outside the center with many parking spaces. The lobby is average but the rooms are renovated. From our room we had a view to a geothermal spring. We didn't try any other hotel facility, but we noticed that there was a swimming pool.

  • Stayed: December 2012, traveled as a couple
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Thank dleliot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded February 25, 2013

Dear dleliot,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. We appreciate you taking the time to share your experience and look forward to welcoming you back the next time you travel our way.

Kindest regards,

Marcus Keenan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Rotorua
#15 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
Price Range: $86 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel

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