We spent 1 night here whilst touring NZ. As soon as you enter the hotel you were warmly greeted by the staff on reception. Special mention must go to Samual who made us feel very welcome. Although we arrived after check in time our room wasn't ready, however we were given a voucher for a complimentary drink at the bar whilst we waited. Unfortunately the service at the bar didn't live up to our treatment at reception. After 10 minutes we had to go back to reception so they could find someone to take our order. Fortunately our room was ready soon after this.
The room was very pleasant and had everything we could have wanted. The only thing that disappointed was the view, however for what we paid we couldn't really complain.
The hotel runs a courtesy coach service to Rotorua itself which was good as it was too far to walk. The driver was very helpful and gave us some advise on places to go for food.
In the evening when we came back to the hotel we decided to chill and relax in the bar. It was disappointing that the bar closed by 10pm. In addition whilst sitting in the bar area a number of staff started moving tables and chairs to set up for breakfast. We felt we shouldn't have been there and we were in the way!
All in all we had a pleasant stay and the couple of poor experiences wouldn't deter us for staying here on a future trip
- Official Description (provided by the hotel):
- Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more less
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- Also Known As:
- Holiday Inn Rotorua Hotel Rotorua
- Heritage Hotel Rotorua
- Rotorua Heritage Hotel