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“Fantastic heated pool that opens till 10.30pm”

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Holiday Inn Rotorua
Ranked #17 of 92 Hotels in Rotorua
GreenLeadersBronze level
Level 4 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Fantastic heated pool that opens till 10.30pm”
Reviewed April 27, 2012

That was the highlight for our family of 5. We stayed for a couple of nights in autumn. The pool was great and heated around 32 degrees. Even in the evening with the ambient temperature in the mid teens, it was great for a swim and for the kids to spend a long time in the pool. Only a short distance away is the spa pool that is considerably warmer if required.

We had the buffet dinner and breakfast there at reasonable prices. It was rather good value for money.

The rooms air conditioning was fantastic. The double queen beds were very comfortable. Parking was ample.

  • Stayed April 2012, traveled with family
    • Value
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Helpful?
Thank Dreaming17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, May 6, 2012
Dear Dreaming 17,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.

It’s great to know that time spent in our heated pool was the highlight for you and your children. It is a particularly popular facility, especially with our younger guests, and is well-liked and utilised throughout the year, even in the middle of winter!

I am pleased that you all enjoyed the buffet dinner and breakfast. It is most rewarding to read that you found them to be reasonably priced and good value for money.

Thank you again. We really appreciate you taking the time to share your experience on Trip Advisor, and look forward to welcoming you all back to Holiday Inn Rotorua next time you travel our way.

Kindest regards,

Marcus Keenan
General Manager
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Traveler tips help you choose the right room.   Room tips (199)
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christchurch
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 25, 2012

We shared a room here with our 2 young daughters during school holidays (2 double beds in the one room). Although THEY loved having us for 'roomies' we would have preferred them in a separate room so they could fall asleep easier and we could watch a movie. Having said that the room was lovely and the beds very comfortable, love the pillow menu!

Highlight was the magical & mysterious vista outside overlooking the geothermal village. Felt like we were in Middle Earth.

The hotel amenities are good. After bungy jumps, jetboat rides, forest walks etc we were in need of a relaxing soak and satisfying dinner so we dined in the restaurant each night after a dip in the pool and bathe in the spa - bliss. Loved the convenience of being able to walk upstairs to bed after. The gym was good too. Empty each day so I had it to myself!

Restaurant staff were lovely, especially the man & lady who seated us at dinner service

Kids menu is not the healthiest, apart from the side salad - we are vegetarian so dont eat hotdogs or nuggets etc. The helpful lady (foreign accent) organised for the chef to prepare a kids sized vege dish us.

All in all - love Rotorua, what a funky town to visit, the kids insist on staying here next time we come

Room Tip: Book a room overlooking the geothermal village ideal
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  • Stayed April 2012, traveled with family
    • Value
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Helpful?
Thank ilikenicepeople
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, May 6, 2012
Dear ilikenicepeople,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.

I am pleased you enjoyed the amazing view overlooking the geothermal village. It really is a magical vista, and a unique aspect of a stay at our Hotel.

We have a number of interconnecting rooms, ideal for when you are travelling with children. These might be helpful for you next time you stay, and maybe something to consider next time you plan to travel our way. Our Reservations Team are happy to discuss your requirements with you, to ensure you are given a room that best suits your needs. Reservations can be made directly with the hotel by calling Freecall 0800 108 114.

It is very cool to know the kids enjoyed their time here, and insist on staying at Holiday Inn Rotorua next time you come to town. We look forward to welcoming you all back then, and thank you again for providing valuable feedback.

Kindest regards,

Marcus Keenan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 4 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 24, 2012

This hotel, in which I have stayed for the past five years on and off, has wonderful familiar faces, and since its branding to Holiday Inn, great comfy beds with pillows you want to steal, a consistently grand buffet, lovely warm pool and you can always be assured to a warm welcome.

Room Tip: The rooms overlooking Whakarewarewa village are perhaps the quietest.
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  • Stayed March 2012, traveled on business
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Helpful?
Thank laurelmacdonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, May 2, 2012
Dear laurelmacdonald,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.

It is delightful to read that you return to us again and again, and receive a warm welcome each time you do. It is also most pleasing to have your feedback, as a return guest over a number of years, about the consistently “grand buffet”.

We have received a great deal of positive feedback about the beds, and I am pleased they are to your liking. I love your comment about the pillows, and will be doing my level best to ensure they remain here!

Thank you again for your valuable feedback. We look forward to welcoming you back to Holiday Inn Rotorua next time you come to stay with us.

Kindest regards,

Marcus Keenan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 23, 2012

I stayed one night in the Holiday Inn when I turned up in town on a Saturday evening with no reservations. I was impressed! Very plush setting, amazing sheets, huge room and great service. They do the little extras that make a hotel experience great rather than good. Free toiletry packs and a free shuttle bus into the city centre. I'd go back with a booking.

  • Stayed April 2012, traveled with friends
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Helpful?
Thank Rachiebakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, May 2, 2012
Dear Rachiebakes,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.

It is very cool to know that you chose us out of all the other places you had available to you that Saturday night! I am pleased we were able to accommodate you, and that you enjoyed your time with us.

We look forward to welcoming you back to Holiday Inn Rotorua next time you come to town, and thank you for sharing your experience on Trip Advisor.

Kindest regards,

Marcus Keenan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 19, 2012

We got a deal through mystery wotif and paid NZ$95 per night. We were given a ground floor, double bed room even though I'd put in a request for a queen bed, high floor and quiet stay. The first night stay was not quiet at all with a big group of tourists shouting along the corridor. We requested for a change but was told there was only a small double bed room available. Very disappointing as our initial request was not catered for and wasn't sure if it was because we got a deal for it.

Other than this, the buffet dinner was great and the service at the restaurant and bar was certainly better than the service at reception. More smiley faces in the restaurant.

  • Stayed April 2012, traveled as a couple
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Helpful?
Thank Cucueee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, May 2, 2012
Dear Cucueee,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.

I am pleased you enjoyed the buffet dinner and service at the restaurant and bar.

With the Mystery deal, the room type sold was a standard double bed room. As such, any requests for a different room type or upgrade, were subject to availability on the day. And because you were advised that there was only a small double bed room available to move to, I am certain that we would have been at peak occupancy, with no other options available for you at the time. For future bookings, our Reservations Team are happy to discuss your requirements with you, to ensure you are given a room that best suits your needs. Reservations can be made directly with the hotel by calling Freecall 0800 108 114.

Thank you again for placing valuable feedback. We look forward to welcoming you back to Holiday Inn Rotorua next time you come to town.

Kindest regards,

Marcus Keenan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 4 Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 18, 2012

I've been staying at this hotel for business for more than 10 years, during which time it has changed owners twice. I like it for the friendliness of the staff, cleanliness of the rooms and the quietness. The only downside is the location which is far from the restaurants and cafes of the downtown area of Rotorua. I was also disappointed that the management have removed the mini-bars from the rooms recently. However there is a convenience store at the nearby service station that is easy to walk to.

My family like to stay here also, my kids really like the heated swimming pool and the buffet breakfast. The place does cater to busloads of tourists which can make the restaurant very busy at times.

Room Tip: The rooms in the Whaka wing (numbers 600-800) are newer and bigger. On the older tower block the roo...
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cadbury64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, April 26, 2012
Dear Cadbury64,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.

It is fantastic to learn you have been staying with us for so long! We have changed brands in the last 10 years, becoming a Holiday Inn in March 2011. However, the Hotel has been owned by the same Family throughout this time.

We recently removed the Minibars from our guest rooms to create room in the refrigerator for our guests’ personal use. We still offer an extensive range of Alcoholic and non-alcoholic beverages, which can be ordered to your room from your room phone.

Our location is away from the bustle of the downtown area, although only around five minutes drive by car or courtesy shuttle. We consider this a positive aspect that adds to the charm of our unique position next to the Geothermal Valley.

Again, thank you for taking the time to share your experience with us. We look forward to welcoming you back to Holiday Inn Rotorua next time you come to town.

Kind regards,

Marcus Keenan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level 4 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 13, 2012

We spent 2nights and we enjoyed our stay. Its a nice place to bring the kids for a little holiday.
CHECK IN: was a little dissapointed, when we arrived,was adviced the rooms will only be available by 230pm.But front desk was very apologetic,I asked if we can do a late check in, and was given till 12N...we appreciate this effort..
ROOM318- I was expecting the room to have a balcony, as it said in my advance reservation, but there was none, i did not complain anymore, they said it was not available, i hope they wont mention it on the reservation if they could not provide it(so we wont expect it) ... however,the room that was given to us was clean, thumbs up for their beds and pillows, it was surely heaven ( tks to the tips of others on trip advisor) ! Hubby and son enjoyed sky sports...and we were cheering for the victory of the Breakers! Housekeeping staff was nice, and always had a smile for us.However, i noticed the hall and elevator was a bit tired, maybe needs a bit of update.
BATHROOM- Overall it was clean, but house cleaning can do a bit of scrubbing in between the tiles and the corners of the bathtub...there was a bit of mould. Hot water/ preassure , towels, including toiletries were all good.
POOL/SPA- we loved it specially the spa... could not get enough of the hot water and the jet massage!
BUFFET BREAKFAST- didn't avail of this, was a bit turned off by the way the lady staff at the chapmans bar (barista) treated us when we inquired about this...as if we were going to steal their food, when all we just wanted was look at the buffet setting to decide if we want to try it. Hope she gets more training on customer service...attn management...not a good first impressions specially for our tourist market!
LOBBY/HOTEL FACADE- needs more lights and a bit of update perhaps, more wow factor to invite more guests..
Overall it was a good experiece and i would recommend this to my friends with young children. The staff are generally nice, and its a good place to stay ( away from all the noise). We didn't bother about the smell, thats the beauty of Rotorua, very authentic. We will definately stay here again when we go back to rotorua, hopefully that lady staff at the chapman's bar will not be on duty at that time....ha ha ha

  • Stayed April 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skyblue0917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, April 26, 2012
Dear skyblue0917,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor.

I am pleased you enjoyed our bed and pillows. It is so important to get a good nights sleep when you are travelling and away from home.

It was disappointing to read that you didn’t receive the room you were expecting. Without having details of your booking I am unable to ascertain how this came to be. Certainly, if you had confirmed a room with a balcony, then that ought to have been allocated, and I apologise that we did not get that right for you.

Thank you again for taking the time to share your experience with us. We look forward to welcoming you back to Holiday Inn Rotorua next time you come to town.

Kind regards,

Marcus Keenan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rotorua

Property: Holiday Inn Rotorua
Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Rotorua
#15 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel

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