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“Nice and clean, but better value for money exists in Rotorua”

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Holiday Inn Rotorua
Ranked #18 of 92 Hotels in Rotorua
GreenLeadersBronze level
Reviewed August 22, 2011

We normally stay at the ventura inn and suites, but could not get a room there as booked last minute, so we decided to stay at the holiday inn. We booked a king room on a high floor for $160 through wotif. The hotel is located approx 3km from the restaurant strip in town, but there is a minibus which leaves once an hour, it runs to 9pm so if you want to stay out later a taxi back will cost approx $12. The room was quite small and the bathroom was very small, we don't bring a lot of toiletries for a two night stay, but there was not room for it all. I would politely suggest that if you are an above average size or have any special needs you would find the bathroom in this room too cramped. I did notice when booking there were rooms on lower floors with two queen beds so imagine these may have bigger bathrooms.

Overall, the room was very clean with a modern flatscreen tv on the wall. The usual coffee, tea and minibar facilities were there. There was a good view of the geyser and the thermal park as well as the redwood forest and the room had a small balcony which would be nice in the summer. The bed was comfortable and the advantage of this hotel over the motels on fenton street is that it is not on the road, so you do not get the road noise in the morning.

The main downside of the room in the winter was that it one wall which was floor to ceiling single glazed windows. The aircon was too loud to have on all night and the room was therefore a bit cold in the mornings. The aircon worked well and did not take too long to heat back up.

Cannot comment on meals, as not included in the rate.

I would stay at this hotel again if I was offered a better rate, I do think that there is better value in the town if you book far enough in advance. I would check what the difference is between the king and the double queen (as these rooms were cheaper) I would hazard a guess that the one we stayed in had been refurbed, hence the higher price.

Room Tip: Discuss with management the differences in the prices between the double queen and king, also if you...
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  • Stayed: August 2011, traveled as a couple
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Thank princess3016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded September 1, 2011

Dear princess3016,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

You mentioned that you normally stay at Ventura Inn and Suites, which is a lovely property. A difference between this property and Holiday Inn Rotorua is that we are a full service property.

As you mentioned, we do have quite a lot of different room configurations; encompassing views of the geothermal valley, different bed types and balconies. Our Reservations department is happy to discuss your requirements with you to give you the best room to suit your needs. Reservations can be made directly with the hotel by calling freecall 0800 108 114.

We do appreciate you taking the time to place your feedback on Trip Advisor.

Kindest regards,

Marcus Keenan
General Manager

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809 - 815 of 886 reviews

Reviewed August 20, 2011

When we booked this hotel through our travel agent, it was called 'The Heritage'. We were of the impression that this hotel was just that little bit special.
Upon arriving in Rotorua, we called into the information centre for directions. They did not have a clue about our hotel,until we gave them the address. It was then that we found out that it was no longer 'The Heritage', but another Holiday Inn.
Although the reception area looks smart, the outside, and indeed, the rooms look dated.Our first room was with two double beds, so we requested a room with one queen or king bed. The next room they gave us was exactly the same, but on a different floor. The next room they gave us was one with a king bed.
This room had a great view overlooking the heritage village, so we cannot complain about that. Each night when it was dark, we could make out the ghostly views of the steam rising from the thermal springs.
On the down side, the bathroom was rather pokey. Certainly, it was impossible to swing the proverbial cat. Apart from the view, our room itself was nothing out of the ordinary.
Certainly, we have stayed in much worse hotels, but we have also stayed in better.
I must reiterate!! The staff were by far the best feature about this hotel.

  • Stayed: August 2011, traveled as a couple
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1  Thank ianb111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded September 1, 2011

Dear ianb111,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

As a rule we do not encourage our guests to swing their cats in our bathrooms, but I accept that some of our bathrooms are not the largest. I am very pleased that we were able to find you a room to suit your requirements, as you say the view over the Whakarewarewa Village and the geothermal valley is a unique and special part of Holiday Inn Rotorua.

It is particularly pleasing to read that the service you received from our staff was a highlight of your stay. We are very proud of the quality of service provided at the hotel and it is great to read the service you received was up to our high standards.

We do appreciate you taking the time to place your feedback on Trip Advisor and look forward to welcoming you back to Holiday Inn Rotorua in the future.

Kindest regards,

Marcus Keenan
General Manager

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Reviewed August 5, 2011

We used to come here when it was the Heritage and we were upset that it had changed hands but came anyway. Pleasantly surprised to find that things were even better! The same deals such as kids eat free with an adult etc. And they had a wonderful new coffee machine to help yourself to, the breakfast had a far greater selection and extremely good service. The meals a la carte were a far better standard and even though there were a few familiar faces in general the staff gave a far better service all round.
The rooms had been upgraded with new bed linens and everything in general seemed fresher and better.
If you go with your kids during school holidays make sure the parents of other kids stay to supervise them! The pool here is great- lots of fun for hours but not good if you have to supervise others while the parents escape to their room!

Room Tip: We were in room 810 which we have been in before. We like this wing as the view of the surrounding c...
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  • Stayed: July 2011, traveled with family
    • Value
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    • Service
Thank kiwibear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded August 7, 2011

Dear kiwibear,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am very pleased that you came back to Holiday Inn Rotorua despite your misgivings over the brand change. Although we have changed brand, the ownership of the hotel has not changed and there was almost no change in staff. As you mentioned, we have made significant improvements as part of the brand change and I am glad that you appreciated these improvements.

We do appreciate you taking the time to place your feedback on Trip Advisor and look forward to welcoming you back to Holiday Inn Rotorua in the future.

Kindest regards,

Marcus Keenan
General Manager

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Reviewed August 5, 2011

Rotorua - a lovely little place in NZ!

Stayed 2 nights in Auguist, 2011.

Staff were very friendly, including the portugese barman and the Manager, who certainly knew his rugby Union!

Rooms - very nice and great value for money.

Ate at the hotel as well and the restaurant was good value.

A free car park - 10 mins from Rotorua CBD, so out of town.

  • Stayed: August 2011, traveled solo
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Thank jonnogreig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded August 7, 2011

Dear jonnogreig,
Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.
I’m pleased to read that you found the hotel to be nice and comfortable and the team friendly. We are just 3km from the central City and we do offer a complimentary shuttle service to and from town, to remove any concerns over our location.
And yes, we are ready for the Rugby World Cup, with knowledgeable and passionate staff!
Our service is our benchmark; feedback, such as you have provided, enables us to monitor ourselves, ensuring that we remain on track to provide a consistent level of guest service.
Again I would like to thank you for taking the time to place your feedback.

Kindest regards,


Marcus Keenan
General Manager

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Reviewed July 28, 2011

Very quiet location. Really clean and the food although a little expensive was very tasty. Our room was an interconnecting one as we had two kids. Plenty of space but the interconnecting rooms don't get views but we didn't care. The outdoor heated pool wasn't very heated. I think they should check this more often. As it's thermal it shouldn't be hard!

  • Stayed: July 2011
    • Value
    • Location
    • Rooms
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Thank taylor12auckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded August 7, 2011

Dear taylor12auckland,
Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.
It’s always pleasing to read positive comments from our guests. I’m glad that you found the hotel clean and comfortable. I am sorry that you experienced a cooler than usual pool. We heat the pool using geothermal water which comes in at a constant temperature, however atmospheric conditions such as rain and very low outdoor temperatures can impact on the pool temperature. We do our best to minimize these fluctuations and I am sorry that this impacted on your enjoyment of the pool.
Our service is our benchmark; it is only through feedback such as yours that we are able to monitor ourselves to ensure that we are providing a consistent level of guest service.
Again I would like to thank you for taking the time to place your feedback.


Kindest regards,


Marcus Keenan
General Manager

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Reviewed July 20, 2011

Family of 4, parents and 2 teen boys 13 and 15. 3 nights in a Superior B & B package which included a wonderful buffet breakfast. The room was spacious, beds very comfortable, the bathroom very clean. Great heated spa and pool. Room service meal was ex value. Staff were very friendly and helpful.
We will definitely be staying here again.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
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1  Thank family4ofus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded July 27, 2011

Dear family4ofus,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

Thank you for passing on such positive comments about your stay. It is great to know that our guests are experiencing the high levels of service and quality we strive for. We look forward to being able to welcome you back to the hotel in the near future.

We do appreciate you taking the time to place your feedback on Trip Advisor.

Kindest regards,

Marcus Keenan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2011

I stayed at Holiday Inn Rotorua in June 2011 for 4 nights whilst attending an Industry Trade Show in Rotorua. The hotel is on the outskirts of town (bear in mind that the outskirts of town is just a few minutes from the centre of town) but has the added benefit of overlooking natural geo thermal springs. The location was tranquil and the view from my window was just lovely. It was beautiful waking up each morning and seeing the steam oozing from the springs. The staff at the hotel were helpful and friendly, nothing was a problem. The bed was absolutely amazing. Room was comfortable and very clean.
This was my first visit to Rotorua. I was told that the sulphur smell would be really bad, this was not the case at all, even though the hotel is right on the springs. The smell was evident at times but was in no way over powering and did not impact at all on my stay.
There is a cultural village adjacent to Holiday Inn which is well worth visiting. I caught a taxi to the Polynesian Baths on my last mornng and I would highly recommend this. Wonderful sitting in a pool at 41 degrees celcius in the middle of winter overlooking Lake Rotorua.
Would I stay here again....most definitely!

  • Stayed: June 2011, traveled on business
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2  Thank lynWollongong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded July 7, 2011

Dear lynWollongong,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I was very pleased to read that you enjoyed the location of the hotel. Holiday Inn Rotorua is very lucky to have such a prime position overlooking the Whakarewarewa Thermal Reserve. The geothermal views are truly spectacular and such a renowned aspect of a visit to Rotorua. And, yes, the smell of sulphur is also a renowned aspect of a visit to Rotorua, I am very pleased that you found that it didn’t impact on your stay.

It was great to read that you enjoyed your stay at our hotel, and in particular enjoyed our beds and the service you received from our excellent staff, about which we regularly receive positive comments.

Our service is our benchmark; feedback such as you have provided, enables us to monitor ourselves, ensuring that we remain on track to provide a consistent level of guest service.

Again, I would like to thank you for taking the time to place your feedback and we look forward to the opportunity to welcome you back in the near future.

Kindest regards,

Marcus Keenan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Rotorua
#16 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
Price Range: $119 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel

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