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National Kiwi Hatchery - Kiwi Encounter Tour
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208 - 213 of 2,180 reviews
Reviewed May 5, 2019 via mobile

Family visit with grandchildren.
Good value as my son and his wife had annual passes.
Nice to be in the aviary with the birds allowing close up views.
Great Kiwi house - saw 3 Kiwi up close.
Eldest granddaughter (6yrs) enjoyed the "bird search" and was thrilled with the badge received at the end.
Enjoyable visit with good facilities.

Date of experience: May 2019
Thank david b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RSCust_Service1, Guest Relations Manager at Rainbow Springs Nature Park, responded to this reviewResponded May 13, 2019

Kia ora Davidbhexham

Thank you for taking the time to place your review on TripAdvisor – we appreciate your feedback.

It’s wonderful to hear that you enjoyed your visit to Rainbow Springs along with your family and the different activities we have for kids. We look forward to seeing you or your family back here at Rainbow Springs in the bear future.

Ngā mihi, nui mō tēnei rā
Darren

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Reviewed May 2, 2019

We took our two boys (13 & 11yrs) and met the grandparents there in the hopes this would have something for everyone to enjoy. It was lovely walking around in the bush area where we could talk and look at some wildlife and there are a lot of interactive play areas and a water pumping station so pretty much something for everyone. We all had a couple of turns on the Big Splash which was a definite highlight for the boys who were lucky enough to have numerous turns since the queue was so short. It is great that the entry ticket gives you all day access so we went out for lunch and then came back in the afternoon for more rides. We went to the talk at 2.30pm which was on Maori weapons, clothing and food gathering which was great and interactive.

Date of experience: April 2019
Thank daregirlzone7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RSCust_Service1, Guest Relations Manager at Rainbow Springs Nature Park, responded to this reviewResponded May 13, 2019

Kia ora daregirlzone7

Thank you for taking the time to place your review on TripAdvisor, we appreciate your feedback.

Great to hear that you and your two boys enjoyed your experience at Rainbow Springs. It sounds like you managed to do everything at the park including our new Taonga Experience. We look forward to welcoming you back the next time you are in the area.

Ngā mihi, nui mō tēnei rā
Darren

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Reviewed April 30, 2019 via mobile

This has by far been my most favourite thing we did whilst visiting New Zealand. I felt very fortunate to be lucky enough to actually see a real life Kiwi (it did make me very emotional!) I have nothing but respect for the staff and the work they do, this would be my dream job! I also enjoyed walking through the Avery with the parakeets and Tui flying around you and spent quite a while in with them and got some lovely photos - I will also add that the weather was really horrible and wet but this was still my favourite day of the whole trip!

Date of experience: April 2019
Thank kimmK5913AP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 29, 2019

I have been here many times before put haven't been for quite a few years. I have to say it is not value for money. There used to be a lot for animals as well as fish to feed. Now there are a lot less and the bags of feed are expensive for what you get. You used to get several bags included in the entry price.Then you have to pay extra for the photos on the log flume thing, which is fine but with an overseas tourist teen and my own teen they are expensive.I have a lot of overseas tourists visit with me and I am sad about these things and will not be going back.

Date of experience: November 2018
1  Thank DeanneB132
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RSCust_Service1, Guest Relations Manager at Rainbow Springs Nature Park, responded to this reviewResponded May 12, 2019

Kia ora DeanneB132,

Thank you for your message. We are disappointed to hear that your experience did not meet the high standards we aim to give all our visitors. We appreciate you taking the time to provide feedback and will ensure that it is shared with our team. We are always open to making improvements to our experience to ensure we continue to connect visitors to New Zealand’s wildlife and cultural stories.

It’s great to hear that you are bringing overseas visitors with you to Rainbow Springs. If you are a local, remember that we have our Locals Weekday Pass available.

While the bags of trout food and photos from the Big Splash ride are additional to purchase, we have added many new offerings that are part of your day pass, such as the redeveloped kiwi experience, a presentation on Māori taonga (treasures), guided tours and playscapes scattered throughout the park.

Ngā mihi nui Darren

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Reviewed April 29, 2019

We have been in NZ for almost two months and have seen Kiwi twice before. This was by far the best. The nocturnal viewing area gave a clear view of kiwi once our eyes had adjusted to the low level light. They were very active digging for food and at times surprisingly fast. The icing on the cake was the visit to the Hatchery. Although most chicks had been released (it is autumn after all) were lucky to see Lilo weighed and checked over. She was due for release shortly. Staff explained the process from egg to release, how they were sexed and tagged. The money from the tour supports the cost of the hatchery. We also saw numerous reptiles, fish and birds. The Kaka was in a free flight aviary was very friendly and far from shy. The Kea was fortunately behind wire as she had a bit of an attitude problem. A great experience even on a wet day.

Date of experience: April 2019
1  Thank Gill G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RSCust_Service1, Guest Relations Manager at Rainbow Springs Nature Park, responded to this reviewResponded May 12, 2019

Kia ora Gill G

Thank you for taking the time to share your experience on TripAdvisor.

You have left a very detailed and positive comment. We are glad to hear that enjoyed all the aspects of the park especially the Kiwi Hatchery, seeing a baby in the hatchery and engaging with our friendly Kākā Harold. We look for to having back here at Rainbow Springs the next time you are in Rotorua.

Ngā mihi, nui mō tēnei rā
Darren

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