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“Met our expectations”
Review of Polynesian Spa

Polynesian Spa
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$125.51*
and up
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Ranked #2 of 14 Spas & Wellness in Rotorua
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Relax and unwind on the tranquil shores of Lake Rotorua at Polynesian Spa - a world-leading, natural mineral bathing and luxury spa retreat. Channelling geothermal marvels in its backyard, the 28 mineral pools at Polynesian Spa are fed from two natural springs for a combination that both nourishes the skin and relieves tired muscles, aches and pains. Specialising in a range of health and wellness treatments, Polynesian Spa has a decadent spa therapy menu. Also a retreat for athletes, wellness rituals ensure maximum sports relaxation featuring hydrotherapy and a reflexology walk. Combining ancient healing practices with modern techniques, Polynesian Spa is frequently recognised as one of the top 10 spas in the world.
Reviewed March 16, 2014

Although quite an expensive attraction the place was clean tidy and with a professional appearance. The staff were polite (albeit they appeared to be a little abrupt with some queries) the spa was very busy and quite full.
We opted not to use a private pool and joined "the masses" in the public pools - just what the doctor ordered after a long ride on the motorcycles!

Thank DJ j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PolynesianSpa, Manager at Polynesian Spa, responded to this reviewResponded March 17, 2014

Hi,

Thank you for taking the time to post a review and thank you also for your 4/5 rating. I am very pleased that you enjoyed the Adult Pools, the acidic water in the Priest Spa would have been a welcome relief after a long ride! Please accept my apologies with regards to the customer service you provided, all staff are required to go through customer service training on Thursday and Friday this week as we want to ensure the level of service that we provide is at the highest level.
We look forward to hosting you in the future.

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1,548 - 1,552 of 2,548 reviews

Reviewed March 14, 2014 via mobile

My fiancé and I hired a private pool with a view. At first we didn't think the 30-minute time allowance would be long enough. We were wrong. It was just right. The staff were very friendly and helpful.

The pool was very nice and temperate. The privacy was well worth the extra price. The view was less than satisfactory though. Instead of a nice view of the water, we got a partially dry and sludgey marsh with seagulls flying around in the distance looking for scraps. This was due to the water line being lower than normal, but it really took away from the experience. The smell of the sulphur also took away from the experience, but that couldn't be blamed on the business.

The weather was rainy due to cyclone Lusi making its way south. But rather than making the experience less enjoyable, I found the opposite. The rain added a nice cool contrast to the warm pool that was quite pleasant.

Thank Todd Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PolynesianSpa, Manager at Polynesian Spa, responded to this reviewResponded March 24, 2014

Hi Todd,

Thank you for taking the time to post a review. It is great to read that you had a relaxing bathing experience.

I am sorry to read that you felt the views were less than satisfactory though. Where we are situated, we overlook Sulphur Bay which is a bird wild life reserve, hence the strong presence of sulphur in the air and also the birds. Prior to Cyclone Lusi, there has been limited rain over the summer months, accordingly the lake levels have been lower than usual but this is something totally out of our control. Typically, guests are in awe of the views that we have, with the rolling hills in the distance, the waters of lake Rotorua and the unique presence of steam.

We look forward to hosting you in the future.

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Reviewed March 13, 2014

They provide a good range of services, however if you just want a relaxing dip in the "hot springs" it will cost you. There are various pools you can visit that are timed. We visited the adult pools and was surprised to see how unnatural it looked. It was not what we expected.

Thank Claire K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PolynesianSpa, Manager at Polynesian Spa, responded to this reviewResponded March 16, 2014

Hi Claire,
Thank you for taking the time to provide feedback. I am very sorry that it was not communicated clearly that our Adult Pools did not meet your expectations. Our Lake Spa would have been more suitable for your needs as the pools are rock pools surrounded by native flora. Please be assured that all hot pools in the Adult Pools area are filled with natural hot mineral water.
Kind regards.

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Reviewed March 12, 2014 via mobile

We visited the the adult pools and found our time at the spa relaxing! The views are stunning and very tranquil. You will leave feeling relax and chilled.

Thank Tracy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PolynesianSpa, Manager at Polynesian Spa, responded to this reviewResponded March 13, 2014

Hi Tracy,

Thank you for taking the time to post a review. I am glad you had a relaxing experience in the Adult Pools & Priest Spa at Polynesian Spa. We look forward to hosting you next time you are in Rotorua.

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Reviewed March 11, 2014

We absolutely loved the Deluxe Private bathing here! 30 minutes in a private hot pool with views over the lake was just tranquil and beautiful! After that we skipped across to the Lake Spa pools and really enjoyed relaxing in the different temperature pools. There wasnt too many people so we had space to enjoy the peace & the shower/change facilities were great meaning we were able to freshen up at the end of our visit before we headed off to dinner.
Would have loved to do spa treatments but didnt have time, we will definitely do them next time!

1  Thank MrsLBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PolynesianSpa, Manager at Polynesian Spa, responded to this reviewResponded March 12, 2014

Hi,

Thank you for taking the time to post a review. I appreciate your kind comments and am very pleased that you enjoyed your soak in our two deluxe bathing areas. We do hope you return soon to enjoy the wonderful array of relaxing spa therapies we have available.

Safe travels.

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