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“Off fashioned comfort”
Review of Rydges Rotorua

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Rydges Rotorua
Ranked #45 of 92 Hotels in Rotorua
Auckland
Level Contributor
206 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Off fashioned comfort”
Reviewed July 9, 2014

I returned to Rydges recently with my adult daughter, having been pleased with my stay some years ago. I have stayed in all the major hotels in Rotorua, usually on business. Rydges is well down Fenton St, overlooking the race course, so if you are without a car, and not a good walker, other hotels such as the Novotel or Millennium are more centrally situated. With a car, there is no problem and there is free parking beside the hotel. Rydges is an older hotel, so the decor outside is tired and inside, apart from painting, it has not been updated for some time.
The public areas are pleasant with plenty of room if meeting someone.
Rooms are huge, with very high ceilings, there is space for luggage, a kitchen sink, reasonable sized bathroom and even a spa bath room in the deluxe rooms. I liked having a recliner and table and chairs in the room. The rooms also open onto a nice balcony overlong the racecourse. Beds are very comfortable and the standard of housekeeping seems excellent. Breakfast (aside from the coffee) is extensive and very good. There is a large indoor pool and spa pool available which the school children were enjoying, albeit not as glamorous as at the Millennium.
We really enjoyed our short stay, were extremely comfortable, enjoyed having space ( did not miss the gadgets of a more modern built hotel, and prefer this hotel to most of the others. I would also comment that there was no outdoor noise at night.

Room Tip: deluxe room overlooking racecourse on any floor
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  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank stellamAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this review, July 10, 2014
Thank you stellamAuckland, for taking the time to share your experience following recent stay. The team and I really apprecaite the vote of confidence and we look forward to welcoming you back to the hotel on your next return stay in Rotorua. Kind Regards, James Billing - General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (256)
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English first
Brisbane, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 8, 2014

We booked on wotif and we got paid for an upgrade to a deluxe spa room free wi-fi, midday checkout and welcome drinks for two. Well we just checked in and as soon as we came in to the room it smelt like chlorine and very stuffy. The room is next to Fenton rd which is the main rd and we got a dodgy, dark room at the end of the hotel on the ground floor. The ground floor mind you is below reception...... I couldn't stand the smell so I went back to reception to see whether we can change the room....of course they could not help us as they said they were fully booked....he suggested a fan which doesn't seem to be working very well. You cannot get the chlorine smell away.....it still stinks. It's a joke and don't think when you book you will be up graded to a DELUXE spa room when in fact in could be at the bottom floor and the room at the end of a noisy street. I am really disappointed and I will never come back here again and will be telling my friends not to come here either. I will think twice also about booking with Wotif because it is very mis-leading. This hotel needs a good renovation definitely not four-five star. The spa is old and handles on taps are rusty and old. I would never get into that spa. I'm just glad we are only here for one night!!!! A disgusted customer and service was horrible, and the guy I dealt with was suppose to be the duty manager.

Room Tip: Rooms at this hotel are mis-leading on wotif!!!! Disgusted cannot report anything positive about thi...
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  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Amanda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this review, July 10, 2014
Dear Aman07052014, thank you for taking the time to share your experience. I have trust you would have received the correspondance from both myself and wotif regarding your stay. I would have contacted you directly however do not have your contact details. If you would like to discuss your experience further please do contact me directly my email address is james_billing@rydges.com. Kind Regards, James Billing, General Manager
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Travelers are raving about these Rotorua hotels

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 8, 2014 via mobile

Stayed for four nights with a friend in two large comfortable double bed room enjoyed the size of the room, was nice and quiet the only thing that I can find wrong is the size of their coffee cups lmao will have to ask at the front desk to see if they can find me a cup that is more than two mouth fall's. But other than that a nice a clean enjoyable room from a happy diabetic.

Stayed July 2014, traveled with friends
Helpful?
Thank 917andrewf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this review, July 10, 2014
Thank you 917andrewf for taking the time to share your experience. The team were thrilled to leran you had a great stay with us. We look forward to welcoming you back to the hotel in the near future. Kind Regards, James Billing, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga, New Zealand
Level Contributor
88 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 5, 2014

Nice accommodation, slightly dated but we don't mind that. Terrific staff with lovely manners. Good breakfast, with lots of variety and plenty to go around and the place was packed.
Clean rooms, trouble was it was rather hot, we could not turn off the radiator (sorry management, we forgot to tell you, room 102), next door could not get their radiator to work (101). thanks again and we will come back to stay when we can

Room Tip: not too far out of Central Rotorua, good outlook over the racecourse.
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  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vanessa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this review, July 10, 2014
Dear Vanessa T, thank you for taking the time to share your experence. The team in the restaurant were proud to learn you enjoyed our Rise Breakfast and we have looked into the heater within that room. We look forward to welcoming you back to the hotel in the near future. Kind Regards, James Billing, General Manager
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Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 3, 2014 via mobile

Hubby took me for a surprise night away for my birthday. The team here were amazing, he had booked a room and requested a rose to be on the bed when we arrived. We arrived at hotel late afternoon to find out the team here had upgraded our room because of the special occasion. Clean room (cant really call it a room was more like an apartment) love the old furniture in the suit. Everyone was so friendly. A lovely quiet enjoyable stay. We will definitely be back. Thanks Rydges

Stayed May 2014, traveled as a couple
Helpful?
Thank Alicia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this review, July 10, 2014
Dear Alicia P, thank you for taking the time to share your experience. The team were thrilled to be a part of your special birthday away. We look forward to welcoming you both back to the hotel in the near future. Kind Regards, James Billing, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
10 reviews
5 hotel reviews
Reviewed June 30, 2014

The room itself looks a little dated, however the bed was amazing. We stayed in the spa room, yet didn't use the spa as it was in what looked like a sunroom. The room was huge, the radiator made the room toasty warm and the shower was good. Breakfast was nice. Overall a good experience, I would stay again - seriously the bed is amazing.

Room Tip: I wouldn't waste the money on the spa room as it was in such a strange location, off from the ma...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this review, June 30, 2014
Dear Michelle C,
Thank you for taking the time to share your experience with us. I am glad you enjoyed our Rydges Dream Bed during your stay with us. We look forward to welcoming you back to the hotel in the near future.

Kind Regards,

James Billing
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 26, 2014

Booked at the last moment, got a nice big room with a spa. Reasonable price. Pleasant staff. Got free internet in the room. The room was so big they could have put some more decoration on the walls. As often with hotels in this price range; they pay more attention to the reception, restaurant and bar and forget what we're exactly here for; a good night and a shower/bath. As said, the room and the bed were good. The bathroom was outdated, grout broken and dirty.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HansenNienke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this review, June 30, 2014
Thank you HansenNienke, for taking the time to share your experience with us. I appreciate your balanced appraisal. I would like to follow up further on your comments around the shower. As such please contact me directly on james_billing@rydges.com. Thank you for your time, we look forward to welcoming you back to the hotel in the near future. Kind Regards, James B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Rotorua

Property: Rydges Rotorua
Address: 272 Fenton Street, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Rotorua
#30 Family Hotel in Rotorua
#32 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Rotorua 4*
Number of rooms: 135
Official Description (provided by the hotel):
Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more   less 
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Also Known As:
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel

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