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“Average”
Review of Rydges Rotorua

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Rydges Rotorua
Ranked #49 of 91 Hotels in Rotorua
Reviewed April 7, 2014 via mobile

We stayed for 2 nights in a room on level 1. First night the room was noisy as there was a wedding on and what we think was children running and jumping in the room above us. We mentioned this to reception the following day where we were told we could move rooms if we liked, however this was a bit inconvenient with lots of sight seeing to do in the day. The second night was much more quiet which was great. The room was very clean with small kitchenette however only two of items (cups etc) were supplied for 3 people. Bathroom was also clean and a good size! With no air conditioning it was warm (April) and we needed the fan and windows open. The pool was great, clean and lots of seating.

Stayed: April 2014
Thank Charlotte M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this reviewResponded April 17, 2014

Dear Charlotte M,

Firstly thank you for taking the time to share your experience following your recent stay with us. I would like to apologise for the disruption you experienced on your first nights stay. We look forward to welcoming you back to the hotel in the near future.

Kind Regards,

James Billing
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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769 - 775 of 1,275 reviews

Reviewed April 3, 2014

Great room at a great room rate.
Enjoyed the 2 night stay.
Only problem was no aircon and the room was very warm, especially at night. The hotel provided a ceiling fan and a vertical plugin fan to help. Opening the window did not seem to provide any breeze!!
Indoor pool was a big plus and plenty of parking available. Buffet breakfast was also a feature in the atrium restaurant. This was a really nice way to start the day and we had late extended breakfasts both days

  • Stayed: April 2014
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Thank cmhjl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this reviewResponded April 17, 2014

Dear Cmhjl,

Thank you for taking the time to share your experience. I am glad you enjoyed our Rise breakfast and we hope to welcome you back to the hotel in the near future.

Kind Regards,

James Billing
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014

Had a little luxury after backpacking and Rydges ticked our boxes. We had a room overlooking the racecourse with big beds, spa bath, fridge, kettle (shame there's no cooking facility as with other Rydges hotels) and a shower room. The hotel was being painted so we got a great deal, what's a little paint when you have already got used to the sulphur. Stayed 2 nights but wish we could have stayed more. Big car park, easy access to town. The reception staff were really helpful, Matthew especially. Downside if you want to call it a, the room furniture has seen better days but all fully functional and comfortable.

  • Stayed: March 2014, traveled with friends
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Thank MinxyMeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this reviewResponded April 3, 2014

Dear MinxyMeg,

Thank you for taking the time to share your feedback following your recent stay with us. Matthew and the team were excited to learn that you had a great stay with us and are grateful for your kind comments. We wish you all the best with your onward travels and we hope to welcome you back to the hotel in the near future.

Kind Regards,

James Billing
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2014

Although the furniture in our room was outdated, the room was very spacious indeed. There was a balcony, overlooking the racecourse with a view of the lake and some thermal springs in the distance. In addition to the bathroom, there was a huge spa, also with views of the racecourse.
The bed was comfortable with good linen.
As the weather was hot and sunny we appreciated being able to have a swim in the hotel's indoor pool on our return to the hotel each day. The towelling robes provided were useful for this.
We didn't eat in the restaurant but did have breakfast in the temporary dining room. (The usual room was being refurbished.) The breakfast was adequate but it was a bit odd that they ran out of teaspoons...
The hotel is generally a bit tired but they are clearly in the process of refurbishing.
There was ample parking and free wifi.

Stayed: February 2014, traveled as a couple
Thank Maureen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this reviewResponded April 3, 2014

Dear Maureen G,

Thank you for taking the time to share your experience following your stay with us. We appreciate your kind comments and whilst it is still a mystery where the teaspoons may have been, we have ample now. I am glad you enjoyed our Free WIFI as well as our roof top swimming pool. We look forward to welcoming you back to the hotel in the near future,

Kind Regards,

James Billing
General Manager

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Reviewed March 27, 2014

Unfortunately, due to the gradings permitted on this site I couldn't give this hotel the grade that I thought it deserved, and that is Good. It certainly was not 'average' and is certainly wasn't 'very good.' So out of fairness I have rated it very good and written this explanation. On a scale out of 10 we would have given it a 7.

We were on a touring holiday in New Zealand and this was our second port of call after arriving in Auckland where we spent the first three days. The hotel is easy to find, and has plenty of free parking within easy reach of the reception. We were quickly and efficiently booked in for our 2 night stay and found our room to be spacious well equipped with a lovely view of the racecourse and the sulphur beds beyond.

During our stay the dining room was out of action and they had set up a temporary room for eating. Since we enjoy eating out this wasn't a problem and we did take breakfast at the hotel. As with most hotels in New Zealand we found breakfast to be expensive. It also lacked variety and quality as well as cutlery! We eventually gave up eating breakfasts at the hotels and purchased muesli bars and orange juice in supermarkets along our route, tea and coffee making facilities were standard in all the hotels we stayed at so getting breakfast in our room was easy.

We loved the swimming pool at the hotel and used it twice during our stay, it was an indoor heated pool located right across the corridor from our room.

The bar was a bit of a joke though.We went in for drinks during happy hour and then went out to eat. On our return we thought it would be nice to have a nightcap before going to bed and it was only 9pm. The bar was shut!!! This happened again the following night when we returned a bit later from a Maori dinner. Not what you expect from a hotel, but if they had no customers I can understand it up to a point.

The hotel is tired and in need of refurbishment and this is happening, the dining room being one example.

We were happy staying at this hotel for our 2 nights in Roturua but we did stay at far better hotels along our way, thankfully.

  • Stayed: February 2014, traveled with friends
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Thank kevinsteer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this reviewResponded April 3, 2014

Dear Kevinsteer,

Thank you for taking the time to share your experience following your stay with us. We appreciate your balanced feedback and I would like to acknowledge your comments in relation to our opening hours for the bar. As you noted we have and continue to make a number of changes to the property, and we hope on your next return trip to New Zealand you will stay with us again.

Kind Regards,

James Billing
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

Fantastic Business Weekend spent here at Rydges, Excellent service, rooms, food, restaurant. My sunday morning was well spent doing all the things your lovely suggested, adventure plus. Big thank you, can not wait for the next conference.

  • Stayed: February 2014, traveled on business
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Thank MariaStandish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this reviewResponded April 3, 2014

Dear MariaStandish,

Thank you for taking the time to share your experience following your recent conference with us. The team were happy to learn you had a great stay with us and we look forward to welcoming you back to the hotel on your next conference.

Kind Regards,

James Billing
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

We stayed a couple of nights in the hotel this year having previously stayed 6 years previously. We found the staff pleasant and very helpful and were delighted with the room we received (thanks Rydges) breakfasts were fairly standard though did miss porridge. We ate in the atrium one evening and the food was excellent . Great views over the racecourse. I would certainly stay there next time I am in Rotorua. One downside is it is a good walk into town but if you have a car parking in The town centre is fine.

  • Stayed: March 2014, traveled as a couple
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Thank Geoff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, General Manager at Rydges Rotorua, responded to this reviewResponded March 24, 2014

Dear Geoff M,

Thank you for taking the time to share your experience with us following your recent stay. We were happy to welcome you back to the hotel and we look forward to seeing you again hopefully with a shorter break in between. We wish you safe travels back home,

Kind Regards,

James Billing
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Rotorua

Address: 272 Fenton Street, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Rotorua
#26 Family Hotel in Rotorua
#33 Luxury Hotel in Rotorua
Price Range: $124 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Rotorua 4*
Number of rooms: 135
Official Description (provided by the hotel):
Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more   less 
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Also Known As:
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel

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