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“Fawlty Rydges” 3 of 5 bubbles
Review of Rydges Rotorua

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Rydges Rotorua
Ranked #41 of 93 Hotels in Rotorua
Auckland Region, New Zealand
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Fawlty Rydges”
3 of 5 bubbles Reviewed October 27, 2013

I booked at the last minute on Wotif.com for a weekend of fun with the kids. On arrival parts of the building were tired and a stair well smelt bad but ok. However, getting anything exciting on TV was not happening - no sky and no movies on demand to share later with the kids before they went to bed.

My initial concern was to wake up in the early evening with water pouring from the ceiling in the middle of the room - and from the bathroom ceiling but from the wrong places!. I called reception and was soon issued with a new room - no apology, no concern for my wet gear, no help with moving my stuff up 3 floors to the new room.

The following morning we arrived for breakfast - included in the deal. We had to wait 20 minutes to get a table - too bad if we needed to be somewhere!

On each table was a pad on which to take coffee orders :-). I wrote my order, and asked the waitress what to do with it - she said she could take it. She walked over and she stuck it to the top of coffee machine where there was no one making coffees. I could see the order still on the machine as we finished breakfast and left.

Overall, the pool is nice, but the hotel is tired - certainly not 4.5 stars

Room Tip: Choose another hotel....
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  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank 10centcoin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Rydges Rotorua, responded to this review, November 6, 2013
Dear 10centcoin,

Thank you for taking the time to share your feedback. Please accept my apologies for the lack of empathy shown to you when the room upstairs over filled their bath. I have followed up with the team in relation to the service issues you experienced, and I would be happy to discuss these with you further. My email address is james_billing@rydges.com.

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,165 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (252)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Auckland Region, New Zealand
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed October 22, 2013

We stayed here for one night - good deal through WOTIF (paid $112 for a spa room, 2 X Queen beds). The location is great as the rooms at the back overlook a race course and you can view the major landmarks of Rotorua. Plus, you don't get the sulphur smell at Rydges. The look and feel is quite grand at the entrance, the rooms very spacious, the bathrooms are a bit tired but can't complain as it was still good value for money. In the end it turned out to be a good stay, no dramas and we would recommend to anyone if they are getting a good deal.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank vmakhni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Rydges Rotorua, responded to this review, November 6, 2013
Dear Vmakhni,

Thank you for taking the time to share your feedback following your recent stay. The team were thrilled to see you had an enjoyable stay and we hope to welcome you back in the near future.

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CHENNAI,INDIA
Level Contributor
229 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed October 19, 2013

This is a centrally located hotel ,quite close to most attractions. We were a large group and it will be worthwhile for hotel staff in touristic destinations to be patient with guests who are from a different culture."wait to be seated" at the entrance to the restaurant was not understood by all in my group. The lady in charge was quite rude to them. Breakfast was great.

Room Tip: The fourth floor rooms are big
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  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RAVI K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Rydges Rotorua, responded to this review, November 6, 2013
Dear Ravi K,

Thank you for sharing your experience with us. I am glad to hear you enjoyed our popular rise breakfast buffet. I also appreciate you sharing your experience with our breakfast cashier, we have used this as an opportunity to reflect and improve on our service delivery. I hope to welcome you and your group back to our hotel in the near future.

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 19, 2013

We stayed in a deluxe spa room, which is huge with a really nice spa/balcony arrangement. Our room had some scruffy furniture, but the enormous king bed would be one of the best I've ever slept in - and I'm very fussy about beds.

I was a bit nervous about the level of service after reading some of the recent reviews, but it appears Rydges have taken note and our service was very good. Check in was pleasant, the breakfast staff were cheerful and attentive.

Overall a great value stay and I'll definitely return.

Room Tip: There is a bit of noise from feet in the rooms above, so if a light sleeper I'd go for top floor...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ease2underpants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Rydges Rotorua, responded to this review, November 6, 2013
Dear Ease2underpants,

I sincerely appreciate your feedback and the staffs were thrilled to learn that you had a great stay with us. I do hope we can welcome you back to the hotel in the near future.

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 18, 2013

Stayed here for two nights on our honeymoon. The hotel was a bit dated (looks a bit 90s) but the room was spotless when we checked in, and had a view over the racecourse (would be amazing on track days). We were given a bottle of bubbly upon check in and the front desk staff were very nice. Some downsides: The Mezz Bar staff member we got didn't know how to make cocktails (during the cocktail happy hour); when we ordered, he took the drinks list so to work out what goes in a martini, then charged us the normal cost for it (even though it was happy hour). When we got the cocktails around 5 minutes later, to my surprise, my martini was watery! Not sure what the food is like as we did not eat anything there. Checkout was quick and easy however, beware they pass on a surcharge for using any credit card (in this case master card) which seems a bit over the top for an established hotel chain. Would recommend the Rydges for anyone who wants a cheap, clean and efficient stay in Rotorua, (better with a car in case you want to eat out).

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank whatthe2070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Rydges Rotorua, responded to this review, November 6, 2013
Dear Whatthe2070,

Congratulations on your recent wedding. Thank you for taking the time to share your feedback. I have followed up with the team in the restaurant to ensure we resolve the issues you experienced. We wish you and your partner all the best and hope to welcome you back for your anniversary in the near future,

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 16, 2013 via mobile

Good points: GREAT room service food (steak dinner & banana toffee pudding), view over race course, enormous room, super helpful & friendly staff, clean, good gym equipment
Could improve: wifi kept dropping, shower very small & need a shower cap if you want to keep hair dry ladies but none provided
Overall very happy & would stay again

Stayed October 2013, traveled on business
Helpful?
Thank Roseygirl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Rydges Rotorua, responded to this review, November 6, 2013
Dear Roseygirl13,

Thank you for your kind feedback. The team in the kitchen were proud to hear you enjoyed your in room dinning experience. I hope we can welcome you back to the hotel in the near future,

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed October 16, 2013

The Rydges is clean and tidy, with friendly check-in staff and easy on-site parking if you're arriving with a rental car. The interior of the hotel and the room are dated, but they're spotless, the TV is new and the bed is super-comfortable. The location is great - just a short drive into town - although I wouldn't recommend it if you don't have a car. The bar staff weren't particularly knowledgeable about cocktails, but that can be forgiven since it was a Tuesday night! Value for money was good - except the 2% surcharge on credit cards (Visa, M/C) - considering nearly everyone pays with them these days and no other place we've stayed in NZ so far has passed on that charge, it's not necessary.

Room Tip: The King Spa Suite has your own private spa and balcony - ask for a room overlooking the racecourse...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank snarkyroxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rydges Rotorua

Property: Rydges Rotorua
Address: 272 Fenton Street, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Rotorua
#30 Family Hotel in Rotorua
#31 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rydges Rotorua 4*
Number of rooms: 135
Official Description (provided by the hotel):
Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more   less 
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Also Known As:
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel

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