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Review of Rydges Rotorua

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Rydges Rotorua
Ranked #48 of 92 Hotels in Rotorua
Auckland Region, New Zealand
Level 5 Contributor
84 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“The reviews on here really do tell the truth/prepare you...”
Reviewed March 31, 2013

I hate to be harsh, but having read other reviews here of the Rydges Rotorua, we all have fairly much the same impression and opinion. This hotel in Rotorua is tired and in dire need of refurbishment. Rooms are spacious and the beds are comfortable with white linen which is the only saving grace. Sure the bathrooms have a corner spa but its not very enticing when its a corner peach coloured spa which looks like it needs a really good scrub out along with tiles which need a good scrub and clean with exit mould. Yes there is a roof top pool but don't hold your breath- you will need to BYO towel from your room and pretend you're not in the 80's with the décor. I don't mean to be harsh but I am surprised RYDGES have put their name to this hotel. I guess I expected a certain minimum standard from a hotel chain. Given there are plenty of other hotels to choose from in a tourist town like this- next time I'll be choosing a motel or a new hotel

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
Thank fussytraveller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review, April 1, 2013
Thank you fussytraveller2 for your comments regarding your stay with us.

We are aware that we need to improve on areas within the property and it is something which the Management team is continually working on. We are disappointed naturally that you will be choosing somewhere else to stay during your next visit to Rotorua but should you decide to stay with us again, I am sure you will notice the improvement.

Thanks again
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Waikato
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 27, 2013

stayed here the weekend just gone...Our room was comfortable enough but I think a deep clean of the bathrooms would go a long way - shower had a dirty film all over the floor that would have come off with a good scrub - I know because I scraped a little bit off with my fingernail!! Also the front desk staff weren't the most friendly bunch!

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
Thank misschiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review, April 2, 2013
Thanks for your comments and ratings misschiff

A disappointing read but definately gives us something to work on for the future - both myself and the Executive Housekeeper will be looking at ways to ensure that these comments are turned around and soon.

Thanks again
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Sevenoaks, United Kingdom
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 25, 2013

We stayed 4 nights in this hotel which we chose because we had good experience of Rydges hotels in previous years, and because it was slightly away from the town centre. We were not disappointed by the location as our room's balcony overlooked the race course. Our 3rd floor "deluxe spa room" room was very spacious and comfortable with two large beds, exactly what we had ordered. The hotel was pretty empty but the atrium restaurant was functioning well and we had two good meals there. The covered heated pool on the rooftop was quite pleasant, although it and its surroundings were all a bit tired, like the rest of the hotel. The hotel is a bit of an enigma, but it would be quite a stunning hotel if it had a total refit. But we still had a comfortable stay, despite the decor. My only complaints are the prices of the breakfasts and especially of the Internet WiFi - it was a bit of a rip-off, even after a 50% discount as a Rydges priority customer.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank adamski47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review, March 27, 2013
Thanks for your comments and ratings adamski47

Couldn't agree with you more that the rooms are very spacious, even with 2 Queen sized beds and then to have a balcony with the view over the race course makes for a very comfortable stay indeed.

We are also aware of the costings of the internet usage and once we have finished our contract with our current supplier, we will be going towards a much cheaper option.

Thanks again and we hope to see you in the near future.
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Suffolk
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 24, 2013

When we first walked in to this hotel it certainly had the 'wow' factor. Our room was huge and the bathroom had a corner jacuzzi bath in it. On closer inspection everything seemed tired and needed TLC. The bed, however, was very comfortable. The view over the race course as the sun rose was stunning especially as horses were on the gallops. I know that Rotorua is in a thermal area and one gets used to the smell but as we were only here 2 nights we never really got acclimatised! The hotel was, in my opinion , let down by the young girl on reception. She seemed to have no idea of customer service and was not bothered that she could answer none of our questions. She made no attempt to find out. Compared to her the dining room staff were superb. Friendly and efficient. We even managed to have some banter about the NZ/England 2 day match being played. On the whole a good experience but it could have been so much better.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank Marybells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review, March 27, 2013
Thanks for your comments and ratings Marybells

Room size and beds are definately 2 of our stronger selling points but I was very disappointed to read that the young girl on reception had let you down so badly. Our Front Line standards have been let down by this individual and this is something that we will be following up on.

We are also aware that the product is in need of some TLC and it is something which we are currently working on.

Thanks again Marybells and we hope we have the opportunity to have you visit in the future.
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Russell, New Zealand
Level 6 Contributor
251 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed March 18, 2013

We've stayed here years ago and back then where quite happy so thought why not try it again.

First impressions - very friendly staff and clean and open lobby. Our Room was on the 3rd floor (so almost at the top of the 4 floor hotel) and the first thing that greeted us where empty plates outside our door - not a good start. Inside - very, very spacious room - in which the massive king bed almost looks forlorn - but hey in times where hotels are usually have tiny rooms this is great!

Bathroom - hm - first glance clean - but second one.. now I know I am being picky but it all adds up - one of the toilet paper rolls must have gotten wet at some stage (not recently - by the brown stain) - and just not been replaced - but left there looking rather cheap motel like.. some other cleanliness issues in the bathroom to but nothing major.

The balcony is a nice thing - overlooking the racecourse - has a table and two chairs - for those who want to sit outside and let the world to past. They also have a separate room next to the balcony with a spa bath.

Breakfast was very good with plenty of options for every body and again friendly staff.

Overall a good hotel that oozes luxury but could do with a bit more training of their cleaning staff.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R_G_Baker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review, March 31, 2013
Many thanks for your rating and comments R_G_Baker

The rooms sure are generous and the balconies are great to have especially with the great summer we have been enjoying.

The cleaning issues are indeed something we need to work on and the General Manager, Executive Housekeeper and Executive Assistant Manager are looking at ways to improve this area of the hotel.

Thanks again for your comments, and we look forward to being able to host you in the near future.
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Sydney, Australia
Level 4 Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 9, 2013

Excellent all round hotel. Concierge was very helpful and attentive to all our requests. Room was quite spacious, the balcony had nice views overlooking the nearby racecourse. Heated pool on the upper level offers a great retreat.

Only negative: customer service at the gift shop was terrible!! We were in store for about 15 minutes, and no one acknowledged our presence. Upon the transaction being conducted, the man behind the counter continued to talk to his friend on the phone, without even making eye contact. This was a somewhat bitter end to a lovely stay.

Would I stay there again? Of course

  • Stayed April 2012, traveled with family
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Helpful?
Thank KD128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review, March 31, 2013
Thank you for your comments and ratings KD128

The pool and room sizes are still here from 2012 so the next time you are over this way don't forget to stop in for a while.

We have had a change on-site in that we no longer have a lobby shop but still have everything that made your stay last time.

Thanks again and we look forward to hosting you the next time you visit Rotorua.
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Tauranga, New Zealand
Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed March 3, 2013

When considering where to go to celebrate our 47th wedding anniversary we simply could not go past The Rydges at Rotorua.
This was our 3rd stay and we were not disappointed, We had a great time and enjoyed ourselves immensely.
Right from the time we walked in the door the experience happened. Greeted so well by the front desk who could not do enough for us, my wife had damaged her foot and we needed a wheelchair for her to get around and that was provided with a smile.
Our room was beautifuuly made up and ready for us, thankyou Gemma for making us welcome here.
The reastaurant proveded a wonderful meal with relaxed dining, friendly staff to serve us.

After a great nights sleep and a wonderful breakfast we were on our way having celebrated a special event in style.

I would recommend The Rydges Rotorua to anyone looking for a great place to stay where you as a guest are treated like family.

We are looking forward to returning to go through it all again.

Room Tip: Check on any specials available, they are there.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony255114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review, April 2, 2013
Many thanks for your comments and ratings Tony255114

Great to see that you enjoyed your time with us again, and we hope that your wife is well on the way to recovery after damaging her foot. Coments such as the ones you have posted show us that we are indeed on the right track and help not only the Management team, but also the staff in regards to where we stand against our competition.

Thanks again and we look forward to hosting both you and your wife in the future.
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Additional Information about Rydges Rotorua

Property: Rydges Rotorua
Address: 272 Fenton Street, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Rotorua
#30 Family Hotel in Rotorua
#34 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Rotorua 4*
Number of rooms: 135
Official Description (provided by the hotel):
Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more   less 
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Also Known As:
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel

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