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“Good and bad” 3 of 5 bubbles
Review of Rydges Rotorua

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Rydges Rotorua
Ranked #41 of 93 Hotels in Rotorua
Auckland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good and bad”
3 of 5 bubbles Reviewed February 28, 2013

After some issues in a prior stay, i was offered 1night free in a king spa with breakfast from Katherine, which i thought was very kind. As we have been to Rydges 4 times prior, i thought we would spend out wedding aniversary there. Some positives, some negatives.
Yes the hotel is a bit dated, but rooms are very large, bed is a proper king not 2 singles tagged together like some other places. Front Desk for my stay (Rebekah) was helpful. Im not really a fan of firm beds, but thought the bed was very nice. Pillows not so, but better than many places ive stayed.

So, the negatives.
Dust galore in 305. Ceiling fan was covered in it. The Vent in bathroom had a bit too. Quite a few higher surfaces had pile of dust too. Not so great for anyone with allegies, or doesnt like the idea of a ceiling fan by bed spinning around with a ton of dust. Def need an adjustment in housekeeping protocols. Photos of this attached

Dead bugs all over the blinds in spa room. Quite disgusting really. Photos attached

Again, issues with bill on checkout. Maybe somehow selected 1 person stay not 2? 99.9% sure i selected 2, but hey. Sorted easily however which was nice, so didnt need to pay 2x extra breakfast charged that should have been included, so no drama's. As i never got an email confirmation i cannot check to know for sure if somehow i made a mistake, or what happened.

Noisey. Level 3 is def not my preference. I always ask for high floor where avail, as at night if person above you walks around or goes to toilet you get to hear it unfortunatly. Nothing than can really be done about this, but worth noting for those who have issues sleeping at night, get in early with your booking and request top floor. I unfort had a few issues sleeping from it, but thats only due to an over active above neighbour :) Not the hotels fault.

-Breakfast. New breakfast was advertised, so was looking forward to our 2 mornings of breakfasts. Very mixed there too. New design, so food kept in nice crockpots. Looks great but not very functional as not hard to hold sometimes hot lid, serve food, put lid back, and kinda a pain compared to the old buffet serving method.
-Juice looked fancy, but unfortunatly made from syrup. One morning one of them tasted as if it hadnt been watered down, very thick and syrupy. On the second day it also seemed like we had to ask for things if low. I.e no hot water so asking for that. Couldnt be bothered asking for more juice, as was none topped up while we were there (~9sm). Im not a fan of ask for things that should be avail system. Granted it saves Rydges money from wastage though.
-Toasters. Granted all fancy, but muffins dont really come out easily so hard to remove. They have metal tongs to do so??? Not really the safest, as was illustrated with a younger kid ferriting around with metal tongs and a toaster to get it help. Naturally we helped him out, cause it didnt seem the safest.
-mixed standards. 1 day has browns very very crunchy, somewhat over cooked, next day really nice. 1day poached eggs we more..... well lets say not poached eggs, next day really well formed. So guess it depends on chef of the day.
Overall, not worth $54 for a couple, however when done at time of booking was closer to $30, which considering cafe options around $15-20pp, i think its still a good option.
One of the things we always look forward to when at rydges rotorua was breakfast. Now not so much. still nice but, not AS nice and user friendly as previously.

-Dinner. Didnt do dinner thi stay. manu the same as last few times we stayed, which is very very limited for vegetarians (wife had waldolf salad previously and never wants that again, so doesnt really leave much which is a shame) Plenty of nice places around for dinner though.

Going back to cleaniness. There appeared to be a leak of some kind above bar, as stains running down wall and window above bar. Not the greatest sight when your sitting in resteraunt, and surprised it was still there after 3days, Maybe permanent stains? If so chuck some paint on them!

Was surprised the spa room didnt get towels replaced or bath gel etc. Bathroom had towels replaced and bed made, but bathmat towels and ammentities not touched in spa room. Pretty sure in the past they used to service this room too.

Thought walking through the hotel wasnt very pleasent when we returned from an outing. i.e wine glasses, knives, and something random (cant remember what - just remember it was strange) outside doors, and a rubbish bag sitting next to lifts. This seems a bit silly, as there is a staff access corridor next to lifts where this could have been placed, as there was certainly noone in site or nearby who looked like there were going to move it.

-Showers etc. I challange management to actually spend a night in the hotel (surprise so rooms not cleaned specially for them) and experience what we get, I enjoy a good shower. The shower heads in rydges rotorua are nice, good power etc. However, every time a guest turns on a tap, flushes a toilet, or it seems has.turns off shower the temp changes, sometimes from nice temp, to stone cold, to scoulding hot. Good way to promote short showers as the challange was to get in and out asap prior to significant temp changes.

I picked up 1 night king spa with breakfast for 216, 1 night free due to previous issues, and 1 night $140 no breakfast. I would have been quite unimpressed with overstandard had the 3night stay cost us $650. But it cost me nearly half that, so i was quite happy.

Priority Guest rewards. Only once have I received the 'free welcome drink' voucher, and that was a couple of stays ago now. 1 out of 4 isnt really a great hit rate. maybe you need to ask? seems silly though when it says you get it by being a member and going back to a hotel. Also 1pm checkout has never actually been applied. Ive always called down to confirm, and find out its obv another perk of the priority guest reward scheme you have to ask for, notjust receive as i imagine you should.

Would have appreciated air con unit in this day and age. Im sure there is prob a refit project, as large year had a room with one. I was extremely hot first night, and didnt want to open windows to let misqutoes in. Would have loved being in that room with aircon that night! Small things, that prob cost alot in refitting, but certianly what alot of guest expect in 4.5star hotel.

Bottom line, pretty mixed and average. I would return, but only if i pick up cheap rates when on special. I will probably shop around next time check out other options and see if there are better options if no specials on as i dont think its good value experience when you read issues above for over $200 night (with breakfast). But if i was going down with my wife for wedding aniversary again next year, id stay here again. At least i know what to expect and what the floors are. Stayed in some significantly worse places!!!

Also, would have loved outside floodlights to have light diffuser of some sort, directing light. Found in 305, light from outside building floodlights came into room from above and below blackout curtains. Havent noticed this on multiple previous stays so guessing it must have just been luck of the draw.

Room Tip: Avoid rooms close to main road for noise. Ask for 4th Floor if you are a light sleeper to minimise...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Wigglywormnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (252)
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canberra
Level Contributor
145 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed February 24, 2013

The hotel is a little bit out from the main shopping centre and is getting a little old, however we had a lovely stay with a huge room. Very clean rooms and the restaurant was great. We had a lovely meal at night. I can recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank colleencanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed February 23, 2013

I don't have the slightest clue how this hotel could be rated as a 4.5 star hotel.

Facts:
1. We stayed in 3 different rooms for a 2 night stay.
2. The fridge in each room was faulty.
3. Shower in first room broken.
4. Water taps in first room really noisy
5. No air-con in any room
6. Ripped curtains
7. Dirty toilets in a freshly cleaned room
8. Night manager accused us of complaining so we could get something for free
9. Day staff agreed that this hotel as best should be a 3 star
10. Handle snapped window in 3rd room
11. Night manager told us that we were responsible for checking the rooms and that we should write any problems down and give it to them.
12. Second room had control handle missing for the ceiling fan.
13. Furniture damaged and stained in all rooms.

All I can say is that this hotel is either really poorly run or the management/owners just don't care and are making a satisfactory profit that they don't feel that they need to pay some attention to their hotel.

I can forgive them for the poor maintenance of the hotel, but the unprofessional manner in which we were dealt with was rude and unacceptable.

Room Tip: Ask to check the room properly before you check in and check in during the day because the poorly tr...
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  • Stayed January 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Hoquester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rotorua hotels

Singapore, Singapore
Level Contributor
171 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 bubbles Reviewed February 19, 2013

A tired hotel with staff that are simply 'not the best'. I had two large bags when I was checking in and had trouble dragging them into the hotel. A staff member saw me and even made eye contact and proceeded to walk away. There was no air conditioner in the room and the weather was quite warm and this made it unmfortable. The toilet bowl had an ugly stain right in the middle and the shower stall was leaking. Pretty much what you would come to expect when staying at a Rydges. It is just surprising that a chain this bad manages to charge what they do and get away with it.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Raymon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed February 19, 2013

When myself and Sheila my partner found we were going to Rotorua,the first thing that came to my mind was speedway.Knowing that there was a world championship on I asked our tour director if it was possible to arrange an early dinner for us both.He contacted our hotel The Rydges and to say they were efficient would be an understatement.Not only did they arrange an early dinner,they also booked us a taxi to the raceway in advance of our arrival at the hotel.
We were unable to eat all of our meal before the taxi arrived,and when we returned back at about 10.30pm,the concierge had our dessert prepared and taken to our room,for this alone I would mark them up as 10/10.
I have only good things to say about the place,staff efficient,friendly,polite in manner and always a smile on their faces(take heed some British establishments).
To the Rydges Rotorua I say abig,big thankyou for your hospitality.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eric g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed February 17, 2013 via mobile

This is the first stay for me and it was a let down.
I had a large quiet room but no Aircon, which is ludicrous in the hot weather. One of those ceiling fans just doesn't cut it.
Bathroom has seen better days and my friends TV was broken...hmmm

Stayed February 2013, traveled on business
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed February 16, 2013 via mobile

Stayed one and found the staff to friendly and helpful.
Located near the thermal areas and only a 10 minute cycle away from Rotorua's awesome mountain bike tracks.
Pool looks great in the photos, but decided not to swim due to the very heavy chlorine smell & no fresh air up there.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tacticalmunitions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rydges Rotorua

Property: Rydges Rotorua
Address: 272 Fenton Street, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Rotorua
#30 Family Hotel in Rotorua
#31 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rydges Rotorua 4*
Number of rooms: 135
Official Description (provided by the hotel):
Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more   less 
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Also Known As:
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel

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