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Reviews (1,331)
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Reviewed September 20, 2012

My husband and I spent 2 nights here. We booked through wotif and got a good rate with breakfast buffet, which by the way had a good selection. The hotel is by the racecourse and about 10 minutes walk to the shopping centre where they have groceries, shops, The Warehouse & restaurants. If you like walking you can walk further to the lake but that will be another 10-15 minutes walk. Our room was on the lower level, it is an old hotel, the room was old and a bit dim but it was okay. It was clean and comfortable. The room came with 2 double beds, a toilet and shower and a separate spa bath that is overlooking the racecourse. We had a comfortable stay in this hotel. They also provide washer and dryer for guests to use. Wanted to stay here again for the Raggamuffin Concert but they were fully booked. Would recommend this hotel.

  • Stayed: November 2011, traveled as a couple
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Thank Ca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this reviewResponded October 7, 2012

Many thanks for your comments and ratings cbar0906

You will be happy to hear that we are currently working on our deluxe rooms as some of them are in need of a tidy up so by your next stay with us we will be able to offer a better experience.

It is also a pity that we were unable to accommodate you for the Raggamuffin concert in the New Year but that concert has become very popular, so much so that people are now booking rooms as soon as they find the dates for the next one.

Again, thanks for your comments and we look forward to hosting you in the future.

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Reviewed September 12, 2012

Lovely room--so large and well featured. Room service meal was well presented and good value for money. Buffet breakfast was excellent. All staff were friendly and helpfull.Overall a great experience. Beds were very comfortable and even though the weather was wet a lovely view over the racecourse made for a great stay.

  • Stayed: September 2012, traveled as a couple
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Thank seaoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this reviewResponded September 25, 2012

Thank you for your comments and ratings seaoh

It is pleasing to read when guests have enjoyed their time with us as it reinforces to both the Management and Staff that we are moving in the right direction. Unfortunately we were unable to turn the sun on during your time with us but hopefully the next time you visit, you will be able to experience Rydges Rotorua in the sun!

Thanks again and we are looking forward to hosting you with us in the future.

Kind regards

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Reviewed September 5, 2012

Staff helpful and welcoming. Even gave me an upgrade to a Deluxe room. Beds are fantastic. Most comfortable ever experienced in a hotel. Close to town and all attractions. A car is necessary however as some attractions not within walking distance. Good gym and indoor pool.

Room Tip: Ask for a room overlooking the race course.
  • Stayed: September 2012, traveled solo
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1  Thank JanIneW1028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this reviewResponded September 24, 2012

Many thanks for your comments and ratings JanlneW1028

I was happy to read that you had a comfortable experience with us and I hope we have the opportunity to host you again in the future.

Kind regards

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Reviewed September 4, 2012

Service was pretty good, even though we arrived there at 1am, there was after hours service to let us in.
I called to make a booking over the phone and was advised they had a special deal going on with their Priority Rewards program, which I signed up for and got a good deal for my room.
Room was clean and beds were comfortable.
Location is also great, as it was not far from all the attractions and restaurants.
Buffet breakfast was also very nice!
Overall everything was very good! 4 stars!

  • Stayed: September 2012, traveled as a couple
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Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this reviewResponded September 23, 2012

Thank you for your comments and ratings Lisa K

The Priority Guest Rewards programme also includes a 20% discount on Food and Beverage at the outlets so I do hope that you were able to use these facilities during your time with us, and with points helping towards free nights, it is was well worth joining.

Looking forward to being able to host you in the future.

Kind regards

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Reviewed September 4, 2012

Everything started out fine, Three rooms were booked with a request to access them on Saturday at 11:00-11:30 instead of hotel policy of 2:pm.
We had a wedding to attend which started at 1 pm and wanted to freshen up.

I rang the hotel a couple of days prior to confirm our request and was told that they would endvour to get all rooms ready. If not, at least one room ready by 11:00.
We arrived at 11:30 to no rooms being available. We finally got into one at around 12.
After the wedding ceromony we popped back to the Rydges to complete booking in so we didn't have to do it late at night. We returned at 2:30 to find that neither of the two remaining rooms were ready. One come available about 20 minutes later and the third at 3:45. The wedding reception started at 4:30 and was a 30 minutes drive away.

What had started out as relaxing and much anticipated family weekend away turned out to be far from it and feel we were let down from the aspect of accessing our rooms

Room Tip: The King sized Spa room overlooking the race course was great.
  • Stayed: September 2012, traveled with family
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Thank rod h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this reviewResponded September 23, 2012

Many thanks for your comments and ratings rod h

A disappointing read as it clearly looks as though you and your party had been let down with rooms not being ready on-time and for that I do apologise.

I have spoken with the House-keeping team in regards to the rooms being ready on-time and we are currently working on solutions to ensure that your time with us is the exception and not the norm.

Thanks again for your comments, and I hope that one day we are able to prove that we can provide a better level of service than which you came across.

Regards

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