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Reviewed June 27, 2011

This hotel looked ok from the outside, and the foyer was ok too, but inside the rooms are very tired and dated. The sheets on the bed were almost thread bare! Did not supply sufficient towels, called conceirge and it took them almost an hour to deliver - we were all waiting for showers - so not impressed. Parking was free however, first in first served and it was outdoors parking. Definately, would not stay again.

  • Stayed: May 2011, traveled with family
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Thank FionaH45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig_r_simpson, General Manager at Rydges Rotorua, responded to this reviewResponded July 7, 2011

Dear FionaH45,

Thank you for your recent comments on trip advisor.

I am sorry to hear you did not enjoy your stay with us. You will be pleased to know we have purchased new sheets and extra towels to ensure we have enough items on hand to supply guests with extras when needed.

A lot of people appreciate that our car parking is free and the hotel is easily accessible from the carpark so you don't have to walk around to the front of the hotel.

I do hope we have the opportunity of welcoming you back to the hotel the next time you are in Rotorua.

Kind regards,

Craig Simpson
General Manager

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Reviewed June 27, 2011

Can't fault the staff that we came across. Everyone was pleasant and helpful. My partner and I stayed for 2 nights in a standard room. This was a good size though had two queen beds in it. Would be better with one king size bed for couples. The decor is looking a bit tired, the bathroom had peeling paint on the ceiling and where the sink leaked the tiles were stained. In saying that the room was nice and clean. We had a special deal so the price was very reasonable - not sure of the 'normal' rates. The internet charges were expensive unfortunately so had to go into town to an enternet cafe to use. I would stay there again if the price was right.

  • Stayed: June 2011, traveled as a couple
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Thank TrishdNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig_r_simpson, General Manager at Rydges Rotorua, responded to this reviewResponded July 7, 2011

Dear XR6girl,

Thank you for your positive comment about your recent stay with us at the hotel.

You will be pleased to know we are looking at reviewing out internet prices in the coming month which will make it more appealing to use this service.

Our deluxe rooms have either two queen beds or one king bed in them. The next time you stay please just ask the reservation department at the time of booking or call the hotel before you arrive to request a king bed room and we will be more than happy to ensure this happens.

I do hope we have the opportunity of welcoming you back to the hotel soon.

Kind regards,

Craig Simpson
General Manager

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Reviewed June 19, 2011

I have just returned from a lovely 2 night stay at Rydges Rotorua. I was lucky enough to have a Grabone voucher and I was very impressed with the deal - comfortable room with 2 queen beds and late checkout, buffet breakfast for 2 people and $50 towards a meal in the hotel restaurant.

The breakfast was exceptionally good with a diverse range of hot and cold food, all of which was excellent quality. I can also thoroughly recommend the vegetarian pizza in The Atrium restaurant - possibly one of the best I've ever tasted. Additional positives include the friendly staff and of course the heated rooftop pool, of which we made good use.

I was suprised the hotel had no wi-fi as even backpacker hostels now provide this service. Internet access was available in rooms via hardline connection or in the lobby but both options were expensive and not nearly as convenient.

Some small things I didn't like so much include that the hot water in my room was erractic and the room and general hotel decor (with the exception of the Atrium) was a little dark and dated. Some of the gym equipment was faulty and the pool roof had moss growing on the inside and constantly dripped with condensation.

I would stay at Rydges again if another voucher deal came up but I would expect a bit more 'wow' from a 4.5 star hotel if I was paying full price.

  • Stayed: June 2011, traveled as a couple
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1  Thank razorsharp2505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig_r_simpson, General Manager at Rydges Rotorua, responded to this reviewResponded June 20, 2011

Dear razorsharp2505,

Thank you for your feedback you posted on Trip Advisor and I am please to read how you enjoyed your stay.

We do gain a lot of positive feedback on our buffet breakfast selection and I am pleased you felt the same.

You will be pleased to note we are actually looking at making changes to our WiFi and Internet options in the entire hotel to be in line with other offerings people are providing around the region. Along with this is an upgrade of the gym and other areas in the hotel.

I do hope we have the opportunity of welcoming you back to the hotel again in the future.

Once again thank you for your feedback.

Kind regards,

Craig Simpson
General Manager

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Reviewed June 19, 2011

We stayed in 2 king spa suites which was spacious but very dirty and outdated!!!... one of the bathrooms had mold everywhere, the spa area had rust on the tap handle and was all brown inside the spa. Both heaters in the room were broken and when maintenance people came in, they said they couldn't fix it so they brought a small heater in the room which was meant to heat up the spa area,separate bedroom and the living area???? The other room had a broken tv in it and maintenance couldn't fix this problem either!!! although we complained to receptionist there was no compensation... will not be going back there and strongly advise you to not waste your money or time here!!!

  • Stayed: June 2011, traveled with family
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3  Thank Mulipola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig_r_simpson, General Manager at Rydges Rotorua, responded to this reviewResponded June 20, 2011

Dear Iapesa,

It is with great sadness I read your feedback on Trip Advisor and the comments you made. I would certainly like to know who you spoke with at reception as any issues should be followed up by the staff. For this not to happen is not up to a standard I would expect.

I do know as we move into the winter months our radiator heaters are all been turned on and some of them do need 'bleeding' to ensure they are working to their full capacity. I apologies it does look as though a couple of these have not been completed.

I can ensure you there is no rust in the bathrooms - it is in fact sulphur corrosion which is caused by the sulphur in Rotorua. We are starting a preventive maintenance program to go through all rooms to replace any taps and shower head which have suffered from this.

Again I do apologies for the problems you experienced during your stay and please be assured I will be following up with my staff on the issues you expressed.

Kind regards,

Craig Simpson
General Manager

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Reviewed June 14, 2011

The description I based my booking on was" Spa room with balcony that has views of the lake". If you consider a tiny slither of water 2km's away a "view" then thats what you get at this hotel. Yes the rooms were large and tidy with kingsize beds, but they look to have had their last upgrade in the 70's. The whole room was very dated. The seperate"spa room" had all the romance of a public toilet and just FYI there is no need for a balcony, unless you enjoy the distinct scent of rotten eggs. Thermal waters and mud may have healing properties but remember where there are themal spings there are also sulphur spings and they stink! If you want a spa, go to one of the many spa houses in the area, there is one to suit every budget.

  • Stayed: May 2011, traveled as a couple
    • Value
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Thank AndreaLouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig_r_simpson, General Manager at Rydges Rotorua, responded to this reviewResponded June 19, 2011

Dear AndreaLouise,

Thank you for your recent feedback on Trip Advisor. I am sorry to read you didn't have a great stay with us. Please be assured your comments have been passed onto my staff.

We don't advertise we have views of the lake because, as you pointed out, it is a couple of KM's down the road. We do however say that our rooms look over either the town or race course towards the lake.

Unfortunately we can not do anything about the smell, this has been here for many years and is not always as strong as you may have experienced when you stayed. This allows our guests to utilise the balconies a lot - especially in the summer months.

Again I do thank you for your feedback and as I said I have passed this onto my staff for their review.

I do hope we have the opportunity of welcoming you back to the hotel in the future.

Kind regards,

Craig Simpson
General Manager

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