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“About a mile from downtown Rotorua”
Review of Rydges Rotorua

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Rydges Rotorua
Ranked #46 of 92 Hotels in Rotorua
Tracy, California
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“About a mile from downtown Rotorua”
Reviewed June 13, 2011

Stayed here a couple of nights on our OAT (Overseas Adventure Travel) trip to NZ. I stayed in a SPACIOUS room on ground level. Free laundry machines! WiFi is overpriced at US$24/day (join their free club and $24 wifi fee is halved). Great breakfast, but time your breakfast visit to avoid large groups. Very good dinner in the hotel restaurant.

  • Stayed May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank thannaroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig_r_simpson, General Manager at Rydges Rotorua, responded to this review, June 19, 2011
Dear thannaroo,

I would like to thank you for your recent feedback on Trip Advisor and I certainly appreciate the photos you took of the food.

It does sound like you enjoyed your stay with us. We are in the process of looking at new internet options which will be implemented in the coming months. This will certainly make a positive change in the hotel in regards to the comments you made.

I do hope we have the opportunity of welcoming you back to the hotel in the future.

Kind regards,

Craig Simpson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (258)
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Tauranga
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 6, 2011

We stayed at the Rydges as a 'spur of the moment' thing with our two children over Queens Birthday Weekend. We had been told by friends it was a good place to stay with children ..... & they were right!
The friendly reception staff were very accommodating when I asked to upgrade to a superior suite upon arrival as our girls were cold and wanted a spa. We were given a nice, large room overlooking the racecourse with a balcony we could unfortunately not use due to bad weather. Yes, the room is dated and showing its age but its too bad.
Our girls loved the pool, hotel lobby, gift shop and especially their breakfast! Wow, best selection that even my fussy husband could not complain about. The waiter we had clearing our table was the nicest, genuine guy we have had serve us in a long time!
We will be returning to the Rydges.
Thanks.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Ange128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig_r_simpson, General Manager at Rydges Rotorua, responded to this review, June 19, 2011
Dear Ange128.

I would like to thank you for your recent feedback on Trip Advisor. I know my staff get great pleasure in reading comments such as your and hearing how you had a wonderful stay.

We receive many comments about the fast selection of our buffet breakfast and it is satisfying to hear your husband enjoyed it as well.

I do hope we have the opportunity of welcoming you back to the hotel in the future.

Kind regards,

Craig Simpson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 5, 2011

A friend and I stayed at Rydge's Rotorua over Queen's Birthday weekend after getting a voucher from a deal site.

We found the room to be huge however very run down and lacked the little things that most hotels provide. We stayed two nights and on the 2nd day our towels were taken from us early in the morning and our room was not serviced until 3.30pm that day. We rang and asked for towels (the weather was yuck and we wanted to have a swim in the indoor pool) however we were told no towels available - thus couldn't go swimming. No DVDs were available to hire or borrow which most places have nowadays don't they? Also no newspapers were available which was a bit of a disappointment.

We dined at the Atrium Restaurant and if we didn't have a complementary voucher definitely wouldn't dine there. I ordered the Butter Chicken which was over cooked and very expensive for what it was.

The hotel was very noisy especially with kids running around in the floors above us.

Overall the staff were friendly and the beds were good but I wouldn't be rushing back to stay at this hotel anytime soon!

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank nicola_anne_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig_r_simpson, General Manager at Rydges Rotorua, responded to this review, June 19, 2011
Dear nicola_anne_11,

Thank you for your recent feedback on Trip Advisor.

I am disappointed to her your stay was not as good as it could have been.

You will be pleased to know we have just launched a new menu in the hotel and the feedback from out guests has been outstanding.

We have recently purchased some new towels and I have also discussed with housekeeping about the urgency of ensuring room have fresh towel and linen in a timely manner.

Again I am sorry to hear you didn't have a great stay with us and I do hope we have the opportunity of welcoming you back to the hotel in the future so you can see some of the changes we have recently made and others to follow over the coming months.

Kind regards,

Craig Simpson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga, New Zealand
Level Contributor
6 reviews
3 hotel reviews
Reviewed May 31, 2011

After 3 wonderful days at Rydges Rotorua we left feeling we had experienced an event we would long remember. We were treated so well, staff were wonderful, restaurant was one of the best, our room exceeded our expectations and the service was superb.
I would recommend Rydges Rotorua to everyone intending to stay ay Rotorua either overnight or longer.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tony255114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig_r_simpson, General Manager at Rydges Rotorua, responded to this review, June 19, 2011
Dear Tony255114,

Thank you for your wonderful comments on Trip Advisor. It gives me great pleasure in reading your comments about your stay with us. I have passed this review onto my staff and I know they will also gain a great deal of satisfaction from reading it.

I do hope we have the opportunity to welcome you back to the hotel in the very near future.

Kind regards,

Craig Simpson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
61 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 29, 2011

We stayed at Rydges overnight with our 6 year old. We'd booked the standard twin room, but realised on arrival (in very bad weather) that we would like some extra space and doors on a balcony. The person on reception was extremely helpful with our upgrade request, and we ended up on the fourth floor - a smoking floor, but you'd never know. We were right across from the pool, which was fabulous - lovely warm swimming pool, and great hot soaking pool just off it - perfect for those with a small child.
The rooms are huge, though admittedly a little tired. The lighting definitely could be improved a bit, the shower door cold have used a slightly better clean, and everything could use a bit of sprucing up. But it was all perfectly comfortable, and definitely didn't appear at all unhygienic. For the space, the pool, and the good buffet breakfast, the rate we paid was extremely reasonable.

Room Tip: 4th floor rooms - closest to the pool.
See more room tips
  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Westie_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig_r_simpson, General Manager at Rydges Rotorua, responded to this review, June 19, 2011
Dear Westie_Traveller,

I would like to thank you for your recent feedback on Trip Advisor. You comments have been passed through my team and as much as you enjoyed your stay and commented accordingly I have also made a point of discussing with the staff the cleaning issues you had.

I do hope we have the opportunity of welcoming you back to the hotel in the future.

Kind regards,

Craig Simpson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 27, 2011

We visited Rotorua in late January and decided to treat ourselves to a stay in a higher end hotel. What a disappointment!

In our first room the bedding had hairs on the pillows and the sheets looked used. Certainly thin looking, and not pressed. The room overall was very tired and dated.

The staff were quick to change us to a second room, however this wasn't much better. The bedding still looked used, the kitchen cupboards were broken, and there were many other minor areas for maintenance. At least the air conditioning worked.

The carpets throughout the hotel, in public hallways and rooms, were stretched and wrinkled to the point of being a health and safety hazard for guests.

The breakfast selection and dinner menu were adequate, however the ambiance of the place was not up to scratch - right down to the cheap dinner ware and glasses.

Overall, we did not have the premium hotel experience we expected.

As other guests have advised, their feedback was met with an offer of an upgrade on a return visit. This just doesn't cut it for international visitors when you have paid a premium to be satisfied first time, and who would want to return? If they were serious to prove that Rydges know how to deliver, they would offer and upgrade at a Rydges of your choice.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shingleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig_r_simpson, General Manager at Rydges Rotorua, responded to this review, June 19, 2011
Dear Shingleton,

Thank you for your feedback on Trip Advisor. We have noted the areas you mentioned were not up to scratch and as much as i am disappointed to read them you will be pleased to hear we have recently made a few changes.

The restaurant menu has completely changed and is received great feedback from customers during their time of dining. We have also purchased new sheets and pillows for the beds.

Discussions are also planned to take place for the rectifying the ambiance of the restaurant. As you will know from when you stayed it is a big open space and we are looking at making changes to utilise it more effectively.

I do hope we have the chance to welcome you back to the hotel in the future so you can experience first hand our change.

Kind regards,

Craig Simpson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Rotorua hotels

London, United Kingdom
1 review
Reviewed May 13, 2011

This hotel is in a great location, easy to find with extremely pleasant staff to assist. I noticed one of the staff members assiting an elderly person up the disabled access to the lift which was very impressive.
Our room overlooked the racecourse & was increadibly spacious & clean with the spa bath being a definite added bonus.
The linen was crisp & clean on what was one of the most comfortable beds I had slept on during our NZ trip.
We had breakfast both mornings in the hotel & the selection was plentiful. The food was excellent as was the food on the dinner menu & we felt good value for money-we had no room to sample the dessert after dinner - much to our disappointment!
Another surpise was the laundry facilities on the ground floor-it is free to use the washing machines & dryers. $2 to buy laundry detergent at reception-excellent for when you have been on the road travelling for a few days!

Would certainly visit again!

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J9UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig_r_simpson, General Manager at Rydges Rotorua, responded to this review, May 19, 2011
Dear J9UK,

Thank you for your feedback on Trip Advisor in regards to your recent stay with us.

It gives me great pleasure in knowing first hand how your stay with us was and this feedback has been passed onto my management team who will share with all their staff.

It is with all feedback that we can gauge how our service, cleanliness and standards are perceived in the customer’s eyes and it certainly looks as though we lived up to your every expectation.

I do hope the rest of your trip in and around New Zealand was as memorable as your stay in Rotorua and I wish you safe travels back to the United Kingdom. Along with this I do hope we have the opportunity of welcoming you back to the hotel, or any of our Rydges properties around the world, in the future.

Kind regards,

Craig Simpson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Rotorua

Property: Rydges Rotorua
Address: 272 Fenton Street, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Rotorua
#30 Family Hotel in Rotorua
#32 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Rotorua 4*
Number of rooms: 135
Official Description (provided by the hotel):
Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more   less 
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Also Known As:
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel

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