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All reviews eat street great location lake view buffet dinner hot pools an upgrade new zealand accor gym lakeside lakeview foyer spas nz
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Reviewed August 23, 2019

We had the pleasure to stay at the Novotel Hotel in Rotorua last week, It was some years since I had stayed there but was still impressed with the froiendly staff and the clleaniness of the room and hotel. The bar had an large open fire in the middle of the room which added to the relaxation over a drink. Breakfast was out standing with plenty of choices

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
2  Thank F2729NLscotth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded August 25, 2019

Dear F2729NLscotth,
Thank you for your lovely review of our hotel. We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2019

The Novotel Rotorua is perfectly located, right on the lakefront and adjacent to eat street. The entire city is within walking distance, or you could simply stay in and relax. Great restaurant, gym, hot tubs and bar. Highly recommended.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Daydream09132320473
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded August 25, 2019

Dear Daydream09132320473,
Thank you so much for your 5 star review and for recommending us to other travellers!
Come back to visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2019 via mobile

My family and I have stayed twice here and we really enjoy it. It’s close to lots of restaurants and the pool and spa pools are absolutely amazing. Room service is sometimes hard to get a hold of as they don’t always pick up the phone and a staff member at the breakfast station rolled her eyes at us when we asked for something so could use some improvement in those areas but otherwise rooms are comfortable and warm and I look forward to staying again.

Date of stay: August 2019
Trip type: Traveled with family
Thank amber1810
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded August 19, 2019

Dear amber1810,
Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit.
However, I was disappointed to read your comments regarding the service from our staff, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies if you felt that we did not deliver on this occasion.
Again, thank you for sharing your feedback and I hope that you will consider us again on your next travel.

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Reviewed August 14, 2019

Free onsite parking which is great and hotel is easy to find. Great location too, close to the lake and restaurants. Staff on the front desk were really welcoming and helpful. However the rooms are in need of updating, and the bathroom had a lot of build up of limescale around the toilet, the bathroom could have done with a more thorough clean. However the bedding was clean, and overall this hotel looks of a better standard than other available accommodation. Didn’t try any of the amenities as was only in Rotorua for one day.

Date of stay: August 2019
Trip type: Traveled with family
2  Thank Chlo_louise21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded August 15, 2019

Dear Chlo_louise21,
Thank you for taking the time to review our property. Glad to see you enjoyed the free parking and also the friendly service from our staff.
However, I do apologies for the cleanliness of the bathroom not meeting your expectations. I have shared your comments with our housekeeping team to look into as soon as possible. I do apologies for the inconvenience it caused you!
Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

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Reviewed August 7, 2019

We are family of 5. 2 adults and 3 children. 10,7 & 4. We booked a connecting room with city view (hillside). The rooms were big enough and beds large enough to fit everyone bu tthe rooms are getting very dated now compared to the modern reception but still comfortable enough. the kids enjoyed the indoor heated pool but again this area getting tired and 2 spa pools were not working. Buffet breakfast was average but good for kids. The hotel was in a good location so you could walk into town for dinner and lake front.

Room tip: city view is fine - the hillside has trees ad grass and you get afternoon sun.
Date of stay: July 2019
    • Value
    • Location
    • Service
Thank tom h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded August 7, 2019

Dear preedatomh,
Thank you for providing a review of our hotel. Glad to see you enjoyed our convenient location! We do appreciate the feedback about the rooms and also the pools and will most certainly review that.
Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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