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“Great Business Hotel in Rotorua” 4 of 5 bubbles
Review of Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside
Ranked #19 of 93 Hotels in Rotorua
California
Level Contributor
95 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Great Business Hotel in Rotorua”
4 of 5 bubbles Reviewed May 18, 2009

We have generally been very pleased with the novotel chain throughout europe, asia, and elsewhere and this hotel fit the novotel experience we expected. We had a beautiful lakeside room, rate was 160NZ/night (given the strength of the US dollar at the time, it was very good deal). Standard well kept beds, sitting area with flat screen TV, and very nicely appointed bathrooms. Refrigerator inside as well as a large safe (large enough to put a laptop inside).

The hotel did have a restaurant, fitness center as well, but we did not partake in it. Location was great - close to downtown Rotorua - literally within walking distance 1-2 minutes there were tons of restaurants. You need a car if you want to explore the thermal springs and other attractions unless you go with a tour group. Lots of tour groups in the hotel. They have a breakfast buffet and other stuff, but we did not go so not sure how good it is.

Lobby had 2 imacs which was nice and free, fast connections, 20 minute time limit, was not very heavily used when we were there (of course, this was low season). Internet is available but you have to pay for it, not sure how good it was, we ended up using the lobby imacs which did most of what we needed to do.

in the summer and other peak periods, they have a maori show in the hotel. when we tried to book, they didn't have enough people but were gladly able to book you elsewhere. parking is free.

  • Stayed May 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Trekkersocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,364 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Singapore, Singapore
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed May 15, 2009

Good three star hotel except for the awful smell in the elevators. Only reason why I did not rate it four stars. Breakfast spread was decent. Location is a major plus point. Lot of restaurants and the lake within easy three minute walk. Room was neat and clean. No concerns on housekeeping. Rooms of a decent size. Upgrade to lake facing at NZD 30 per day is recommended.

Did not look like there was a lot of people staying there. But the tourist season was winding down. Free internet in the lobby with decent speeds. Take the super shuttle from the airport, cheaper than the taxi. Only airport I have been to where there was no security check.

  • Stayed April 2009, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CCSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gloucestershire
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 7, 2009

stayed here 2 nights during coach tour very efficient reception, porterage rooms clean and well maintained, staff friendly minutes walk to lakeside or centre of town. if the wind is in the wrong direction the sulphur smell did carry down to the hotel area but inside hotel we had no problems with smells did not eat in, as plenty of nice places to eat very close by

  • Stayed April 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rocketron25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
75 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed May 5, 2009

We stayed here two nights and it was perfect. A one minute walk to (and views of) the lake, just on the edge of the main high street and even organises its own Maori evenings! The room was the usual high spec of Novotel hotels, with a fridge etc. and a nice bathroom. There was a computer in the lobby with free internet and the room only cost NZD$79 on an accor.com supersale - a bargain!

  • Stayed April 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank adam_monty25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
India
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed April 29, 2009

We went to Rotorua as a part of our honeymoon trip in Dec 08 and stayed at this hotel in a junior suite with lake view. The hotel is centrally located, right in front of the lake and near all the restaurants. Yes, they do have free parking etc. but overall the place is too commercial, touristy and lacks character. The staff lacked the usual warm NZ hospitality which you would experience at other places. They did not add miles on my frequent flier card even after an email reminder. Would definitely not recommend this hotel for honeymooners.

  • Stayed December 2008, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank vishalindore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 27, 2009

We stayed 2 nights whilst visiting Rotorua. Location is on Lake Rotorua with beautiful views from our rooms and has free parking. Guest laundry is on first floor and each use is $2.00 but unfortunately the dryers overheat easily so therefore are often not working. Breakfast was very good (especially the scrambled eggs) Hotel staff very helpful allowing us to check in at 11.00am instead of 2.00pm (withonly 1 hour's notice during school holidays). I would definitely recommend this hotel.

  • Stayed April 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SportsnutAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, UK
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed April 16, 2009

Located close to the lake and heart of the town, this hotel provides everything you would expect from a global chain. Public areas are huge and clean, staff are efficient, the room was clean, spacious and comfortable, with the bathroom obviously recently refurbished to an average standard, everything was just average. Somehow this failed to meet the usual level of friendly NZ hospitality. The hotel isn't bad in any way, it just felt soulless and I felt removed from the ambience of the town when staying here.

Choose this hotel if you are looking for three star anonymity. It's got loads of free parking, is quiet and I'm sure any request you have can be dealt with. I just felt like I was a cog in a wheel, rather than a valued guest.

Only one complaint, the huge minibar fridge made a lot of noise throughout the night.

  • Stayed April 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RaddogUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Rotorua Lakeside

Property: Novotel Rotorua Lakeside
Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Rotorua
#17 Luxury Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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