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Novotel Rotorua Lakeside
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Reviews (2,689)
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506
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834
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506
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49
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Reviewed May 4, 2014 via mobile

The only good thing about the hotel is its location. We love to holiday and spend at least 30 nights a year in different hotels of the world. The novotel rotorua definitely disappointed on 4 star standards. We were in room 322 and the bathroom didn't even have a seperate wet and dry area. The heating didn't work the first night. We were given a heater which was faulty. The next day after a complaint a very good technician was sent who did rectify the heater of the room and accepted that the heater given to us was a faulty one and shouldn't have been given. If you like a certain standard in the hotels you stay I wouldn't recommend this novotel. All the staff was very friendly and nice. that was the only saving grace for the hotel.

Stayed: April 2014, traveled with friends
Thank Karan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded May 5, 2014

Dear Einfach

Thank you for taking the time to comment on your stay with us, I am pleased to read you had a pleasant stay with us. With regards to the pool being dirty and requiring cleaning, the pool you are referring to is a geothermal pool, which contains natural elements drawn directly from source, this is naturally a green colour and not a sign of poor upkeep.

Regards
Ian Shipman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2014 via mobile

While the view of the car park was a tad dreary the room itself was lovely with the most comfortable bed ever!! I want one! And big fluffy pillows too. The staff were great- smiling and helpful. Lots of choices for room service.

Stayed: May 2014, traveled on business
Thank sweetpea3112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded May 5, 2014

Dear sweetpea3112

Thank you for taking the time to comment on your stay with us, I am pleased to read you had a pleasant stay with us. The beds are amazing we have had a ton of positive reviews since changing them. Hope to see you again soon.

Regards
Ian Shipman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2014

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded May 5, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 29, 2014

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded May 5, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 28, 2014

Had a lovely room at end of corridor meaning space and views of lakeand reserve outlook. Very clean and well serviced except for only having one towel in the bathroom. Soon rectified and a request for low fat milk was quickly responded to. Only complaint is that the restaurant is very noisy during the busy breakfast time and the extensive buffet is very spread out!

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded May 5, 2014

Dear Richard M

Thank you for taking the time to comment on your stay with us, I am pleased to read that you had an enjoyable stay with us in Rotorua. Look forward to having you stay with us when next in town.

Regards
Ian Shipman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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