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Novotel Rotorua Lakeside
Ranked #19 of 92 Hotels in Rotorua
Reviewed April 16, 2014

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Simon S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded May 5, 2014

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Reviewed April 16, 2014 via mobile

$22 a day to have wifi is pretty ridiculous. Kids very disappointed with this. Most local cafes it is free. I would say wifi is a given these days. Judt having a 2 computers in the lobby for use for 30 mins is not good enough.

Stayed: April 2014, traveled with friends
Thank 712suzannek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded May 5, 2014

Dear 712suzannek

Thank you for the comments regarding your recent stay with us at the Novotel Rotorua. I am sorry there were aspects of your stay which did not live up to your expectations.

Regards
Ian Shipman

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Reviewed April 16, 2014

  • Stayed: April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank mmick6
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded May 5, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 11, 2014 via mobile

Great location and good guest facilities representing good value for money.

Check out was slow and the unavailability of umbrellas on a very wet Rotorua morning was baffling although I am assured this oversight will be rectified as a matter of some urgency.

Would stay here again.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank boofhead3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded April 14, 2014

Hi boofhead3

Thank you for the comments posted regarding your stay with us, they are most appreciated, yes we will look into the availability of umbrella's.

Regards
Ian Shipman

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Reviewed April 5, 2014

This hotel has a lake view and is no more than a 5 minute walk down to the water. Very close to a plethora of restaurants and also a close walk to the Polynesian spa. The rooms were nice and very comfortable! Was a very excellent choice for our 3 night stay in Rotorua.

  • Stayed: February 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Thank hellison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded April 6, 2014

Dear hellison

Thank you for the great review, you are correct the location is superb and very central. I hope you had a fantastic New Zealand holiday.

Regards
Ian Shipman

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Reviewed April 4, 2014

We stayed here for a couple of nights and it was delightful. The lake- view rooms, the bar, the lovely lobby make it a delightful experience. There are several bars and restaurants located in the vicinity. But the entire city shuts down at 9 p.m. The proximity to IBIS gives you a peek into the rooms of the IBIS as well and vice-versa. This was the only flaw.

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KeyaSalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded April 6, 2014

Dear KeyaSalot

Thank you for the great review, we are very proud of our beautiful hotel. I hope you had a fantastic New Zealand holiday and hope you visit our sunny shores again in the future.

Regards
Ian Shipman

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Reviewed April 3, 2014

Stayed here for two nights. Initially we were not given a lake view as booked but as soon as we brought it to the managers attention he was very apologetic and professional and upgraded us to a junior suite which was lovely. Hotel is set quite a way back from the lake but still very pleasant and very convenient for restaurants and bars.

Stayed: March 2014, traveled with friends
Thank Northerntraveller59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded April 6, 2014

Dear Northerntraveller59

Thank you for the great review, we are very proud of our beautiful hotel. I am very pleased to hear that the room mix up was corrected professionally and efficiently by our staff.

Regards
Ian Shipman

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Additional Information about Novotel Rotorua Lakeside

Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Rotorua
#17 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range: $137 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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