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“Not how it should be ” 3 of 5 bubbles
Review of Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside
Ranked #19 of 93 Hotels in Rotorua
Auckland, New Zealand
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Not how it should be ”
3 of 5 bubbles Reviewed February 23, 2014 via mobile

Went here with 3 of my friends. Hotel has got really nice views and excellent location. A minute walk to best eateries in rotorua. But such a big hotel doesn't have valet parking? Even the air conditioning in the room wasn't good enough. But overall good experience.

If you decide to stay here please make sure u don't go for breakfast in hotel. It was one of the most terrible breakfast buffet I have seen.

Stayed February 2014, traveled with friends
Helpful?
Thank Likhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, February 24, 2014
Dear Likhil,

Thank you for your review. While as a 4.5 star Hotel we don't offer valet parking, we do offer free parking for our guests. I have passed your comments on to the Chef as we have been working hard on improving the breakfast, including adding a full Asian breakfast and gluten free range of items, as well as the standard Egg Chef - cook to order omelettes, poached or fried eggs.

Thank you for your comments

Fraser McKenzie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,364 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (317)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed February 22, 2014 via mobile

Arrived , and some confusion over our booking, first on this trip, but eventually got booked in.nice big lobby, and free WI-FI for 30 minutes ( if you are lucky) in the lobby. Not sure how hotels allocate rooms ,but we had another lovely view over the car park. Good pick up and collection from the bus station. Very helpful i tourist centre. Did not have any meals at the hotel so unable to comment. Went for Novetel because of its amenities , only to find the Ibis next door , which we believe was cheaper had full use of the Spa at no cost to its guests.!!!

Stayed February 2014, traveled as a couple
Helpful?
Thank Kennynono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review, March 27, 2014
Dear Kennynono

Thank you for the taking the time to review your stay with us, guest feedback both the good and the bad is a vital aspect of our business. I am pleased to read that you had a great stay with us, we will however look into the aspect of your review that you mentioned in order to improve our product offering.

Regards
Ian Shipman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guwahati, India
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed February 22, 2014

A very modern hotel right at the edge of the Lake with very decent rooms and with a very good spread in breakfast.
Only problem that late night snack/food menu is absolutely restricted. So if you are hungry at night please get your food from the Mc.D just nearby (As you may actually feel hungry around midnight after having the last meal at a restaurant probably by 8PM)!!!!!

Otherwise a wonderful property in such a lovely town like Rotorua. Very well located and worth a stay!!!

  • Stayed December 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RajaG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review, March 27, 2014
Dear RajaG1

Thank you for the taking the time to review your stay with us, guest feedback both the good and the bad is a vital aspect of our business. I am pleased to read that you had a great stay with us, we will however look into the aspect of your review that you mentioned in order to improve our product offering.

Regards
Ian Shipman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piha, New Zealand
Level Contributor
115 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed February 7, 2014

when you are looking for a great place to hold a conference in NZ, then this hotel ticks all of the boxes. Clean, great conference sized rooms and the staff service is great as well. The breakfast buffet is a great choice especially for a mix of tastes.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Piharian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review, February 12, 2014
Dear Piharian

Thanks for the feedback posted regarding your recent stay and conference with us here at the Novotel Rotorua. Great to hear that you enjoyed all aspects of our wonderful hotel. Look forward to hosting you and your colleagues again in the near future.

Regards
Ian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Rotorua Lakeside

Property: Novotel Rotorua Lakeside
Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Rotorua
#17 Luxury Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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