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“Fabulous location and service”

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Novotel Rotorua Lakeside
Ranked #18 of 92 Hotels in Rotorua
New Zealand
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fabulous location and service”
Reviewed November 27, 2013

This hotel is very tired. The beds were uncomfortable, the pool area dilapidated but the tangata whenua staff were fantastic. We were greeted by very friendly counter staff. In the bar we were given all the light food options as my daughter had been sick. The breakfast staff were similarly friendly and made us feel very at home. Loved the kiwi hospitality. The place just needs some TLC.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank HelenBowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review, December 4, 2013
Kia Ora HelenBowen

Thank you for the review of your recent stay with us, we do indeed have fantastic staff and i will certainly pass your comments on to them.

Regards
Ian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,449 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Auckland, Auckland, New Zealand
Level 4 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 24, 2013

We had a nice stay at the Novotel Rotorua - rooms nice, although a few areas showing some age such as the warm pool etc - could definitely do with a tidy up. The breakfast and dinner buffet in Atlas Restaurant was really excellent - although if I weren't an advantage plus member, I might have thought it a little ambitiously priced. Location is great - easy walking to all the best restaurants and bars, and the iSite to book all your trips. Can recommend Happy Ewe Cycling Tour of Rotorua as the best fun, easy going tour of the town and for a great price too.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review, November 25, 2013
Hi Paul W

Thanks for the review of your recent stay with us at the Novotel, i am glad to hear that you had a great trip down to Rotorua.

Regards
Ian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 20, 2013

The hotel discription "Well-designed, well appointed corner room (agreed), this suite includes an open plan lounge (note "open plan" with a nib wall not separate rooms) and bathroom . It offers facilities such as internet (which you have to pay for $22 per day even as an Accor member), single spa bath (no spar bath in our room 101). One King bed (very comfortable) and one double sofa bed. Up to 2 adults and 2 children under the age of 16 years."

Room Tip: Make sure you get what is advertised ie Internet , spa bath
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tinks063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review, November 25, 2013
Kia Ora Evgeny P

Thank you for the review of your recent stay with us, the room you had 101 is a junior suit and the bath is a spa bath the controls are located at the end of the bath, I am pleased to report that all Le Club Silver members and above are entitled to complimentary unlimited WiFi. For all other guests we do offer 20 minutes per day complimentary as well as our Mac stations located in the lobby.

Regards
Ian Shipman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new plymouth
Level 6 Contributor
269 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed November 16, 2013 via mobile

Food very good, rooms standard hotel type, adequate. Wifi 30 dollars for 24 hours, although free for 30 minutes. Good setting. Wifi charges grate though, free in most backpackers. Staff helpful, good. Outside area outside bar full of smokers, smoke blew into the area we were sitting in.

Stayed November 2013, traveled on business
Helpful?
Thank chitake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review, November 25, 2013
Kia Ora chitake

Thank you for the review of your recent stay with us. I am pleased to report that all Le Club Silver members and above are entitled to complimentary unlimited WiFi. For all other guests we do offer 20 minutes per day complimentary as well as our Mac stations located in the lobby.

Regards
Ian Shipman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Rotorua Lakeside

Property: Novotel Rotorua Lakeside
Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Rotorua
#16 Luxury Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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