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Novotel Rotorua Lakeside
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Reviews (2,672)
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827
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48
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1,476 - 1,481 of 2,672 reviews
Reviewed July 9, 2013 via mobile

The hotel is in a very good location next to restaurants and the park and lake . There was an outdoor ice skating rink at the park when we were there which enchanted my kids with the fairy lights. The hotel has a heated pool and geothermal spas which were great for the whole family .Rooms were modern and well maintained , highly recommended .

  • Stayed: July 2013
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Thank yebziSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this reviewResponded July 9, 2013

Thank you for your positive review of the Novotel Rotorua Lakeside.

It's wonderful to read that you enjoyed our location and facilities.

I hear the outdoor ice skating rink is a great success!

Thank you again - looking forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

Had a nice weekend here with a very nice massage and facial. The room was noisy with all the airconditioning going on to keep the place warm. But they had earplugs at reception to cover that the second night. The accor discounts made this a good deal for both the room and meals. Room could have been cleaner though. Meals were nice but the lamb shank could have been better.

  • Stayed: June 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this reviewResponded July 9, 2013

Thank you very much for taking the time to convey your comments regarding your recent weekend with us.

Please be assured that we continually work hard to ensure each stay meets our guest’s expectations.

Thank you again for your feedback.
We hope to see you again at Novotel Rotorua Lakeside.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this reviewResponded July 1, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 24, 2013

We stay here when we feel like a few days away.The staff in all capacities are terrific. Very polite and very helpful. The beds are so comfortable. Hotel is in great location. Close to Lake and reserve. Great Eateries very close by, just 2 - 3 minutes walk , The Atlas Restaurant in the Hotel is also very good.The Pool and Spa area is always clean and tidy. Free car parking which is a novelty these days in big Hotels, as well as free daily newspapers. Always enjoy our stay.

  • Stayed: June 2013, traveled as a couple
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Thank Sasha1811027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this reviewResponded June 26, 2013

Thank you for your review, we are so delighted to read your positive comments.

Your appreciation of our staff, amenities, location and FREE parking is very pleasing to read.
Thank you very much for your recommendation and continued support.

We look forward to welcoming you back again.

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Reviewed June 21, 2013

The view of the lake alone made the stay worthwhile. The reception staff were helpful and welling to make suggestions about activities popular with previous guest. Our room was comfortable, liked having a small sofa to relax.

Stayed: June 2013, traveled as a couple
Thank Patricia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this reviewResponded June 22, 2013

Thank you for your feedback and for choosing to stay with us.

I will share your comments with our Reception team – they too will be pleased to see that you enjoyed their service.

Thank you again and hope to see you on your next visit to Rotorua.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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