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“This is probably ok for its location, but is crap”

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Novotel Rotorua Lakeside
Ranked #17 of 92 Hotels in Rotorua
Brisbane
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“This is probably ok for its location, but is crap”
Reviewed April 11, 2013

Out dated rooms, poor service, shower didnt work, (so old) these rooms definately need refurbishing, the restaurant was ok. Reception stuff suck, Internet a rip off $30.90 for a day. Definitely would not recommend.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelbradBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, April 17, 2013
Dear TravelbradBrisbane,

I am very disappointed that you did not enjoy your stay at the Hotel. I am more than happy if you would like to contact me directly with further details of your stay. All facilities in the room should be clean, tidy and in excellent working order, so it is of great concern that you've reported that the shower did not work - this is after all, a base need for our guests.

I would be very interested in finding out the room you stayed in so I can personally ensure it is up to Novotel standard, and ensure that this issue is not replicated for future guests.

Thank you
Fraser McKenzie
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2,427 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (330)
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English first
Gold Coast
Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed April 11, 2013

Having stayed here years ago it was nice to return and remember how much I love Rotorua, however the room fell short.It has been years since this place has had an up date and its a shame because it has one of the best locations in Rotorua,
It was a nice place to stay with our two year old as there is a heated pool and play ground across the road. But please Novotel re-do the bathrooms and give the rooms / place a lick of paint . not just the entrance ...

Room Tip: double check that there is no convention on when you stay
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saascha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, April 17, 2013
Dear Saascha,

It is always wonderful to have a guest return to Rotorua, thank you.

The first stage of our works with the Hotel was the lobby, restaurant and conferencing areas where we were able to make immediate impact. The next phase was replacement of all Queen beds with King bedding with wonderful feather mattress toppers for extra comfort, and introduction of wifi throughout the Hotel. We are currently working on refining our bedroom and bathroom offering.

Thank you for your comments.

Fraser McKenzie
General Manager
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Hamilton, New Zealand
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 10, 2013

Stayed for weekend, room clean and tidy, with nice outlook comfortable bed.

Staff friendly and helpful

Evening buffet good value,

Breakfast ok - gluten free toast nice touch - suggestion - would be nice to know where produce comes from and if organic etc...

Good location

TV options slightly limited - no free sky movies, digital ?

Would stay again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank ED-TRON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, April 21, 2013
Thank you for your positive review.

As you have highlighted, our Hotel offers the most convenient of locations for both leisure and business guests as it is very handy to a number of popular local attractions Rotorua has to offer.

Kind regards
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Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 9, 2013 via mobile

We spent two nights in a lake view room that was spacious and comfortable. The hotel fronts on a city park with a walking path on the lake. Across the street are many cafes. You will.need a car or other transport to reach most tourist sites. Rooms are modern and well appointed.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank df03438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, April 21, 2013
We are glad that you had a comfortable and relaxing stay.

Thank you and we look forward to welcoming you back.

Kind regards
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Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 8, 2013

Novotel Rotorua is one of the better hotels I have stayed at in Rotorua but still nothing too exciting. The rooms were clean and a decent size as was the bathroom, check in staff were efficient and that was hassle free. We stayed on the 5th floor with a lake view which was nice so overall a good travellers hotel for a night or two.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NZer_on_tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, April 17, 2013
Dear NZer_on_tour,

It is always great to see New Zealanders out and about enjoying our great country! Thank you for taking the time to comment via Trip Advisor.

Regards
Fraser McKenzie
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Auckland Region, New Zealand
1 review
Reviewed April 7, 2013

We always enjoy our stay at Rotorua Novotel and find it homely Staff excellent and friendly We miss the Club Sandwich on the lunch menu Thats the only fault we can find Rooms are great in a good location and because we are accor members helps with pricing. Rather than several in 1 area spread around Nz is important ie None in the Bay of Islands,

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Flower897
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, April 21, 2013
Dear Accor Member

Thank you for choosing our Hotel and for taking your time to write about us.
We appreciate you commenting on our customer service and location.

Your recommendation is valuable.
Thanks and regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frederick, Maryland
Level Contributor
138 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed April 6, 2013

We were impressed with the hotel and staff. It was one of the nicest facilities we enountered on our month long trip. If ever we find ourselves in Rotorua again we will stay at the Novotel. Not only great service but a great location.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OhioJ44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, April 21, 2013
Thank you for taking the time to provide us feedback regarding your recent stay at Novotel Rotorua Lakeside.

Your recommendation is valuable for us and we look forward to welcoming you back.

Thanks again and kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Rotorua Lakeside

Property: Novotel Rotorua Lakeside
Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Rotorua
#15 Business Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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