I recently spent three nights at the Novotel in Rotorua on holiday and found the staff in general to be outstanding, with the concierge staff one of the best, if not the best,I have ever encountered. By first name they were Scott, Erica and Kelly. They jumped in to solve two major transportation problems for me, to include a call to the USA. They went direct to Virgin Australia and helped me change plane reservations. I also had a great experience with the bartender, whom I think was named David. He was courteous and had good recommendations for dining. After the first night, he remembered our cocktail orders.
On two occasions I had interaction with the general manager and he was extremely kind and courteous.
The hotel location is superb, with most anything of import within walking distance or a short taxi ride. Quality restaurants were within 5 blocks.
My only recommendation is to widen the scope of wi-fi availability.
- Official Description (provided by the hotel):
- Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more less
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- Also Known As:
- Novotel Rotorua Lakeside Hotel Rotorua
- Accor Rotorua Lakeside
- Rotorua Novotel