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“Rotorua Escape”

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Novotel Rotorua Lakeside
Ranked #18 of 92 Hotels in Rotorua
New Plymouth, New Zealand
Level 2 Contributor
7 reviews
3 hotel reviews
“Rotorua Escape”
Reviewed January 13, 2013

Loved the hotel the staff were friendly and helpful the room was clean and comfortable - great value for money! Close to lots of attractions and restaurants didn't even need to take the car out at night :)

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pandaritchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, January 16, 2013
Thank you for your review and recommendation of Novotel Rotorua Lakeside.

We appreciate your feedback and I am delighted that you and your family enjoyed your holiday.

Thank you for choosing to stay with us, we hope to see you again soon.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,449 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Chicagoland, Illinois
Level 3 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 13, 2013 via mobile

We stayed at the Novotel Rotorua two nights while on a two week tour through New Zealand. I found the accommodations to be current and clean and offering limited WiFi access. The hotel is well located for a good selection of restaurants and shops and is across the street from a lovely park and the lake. We had a lake view from our room....perfect! The buffet breakfast served in the dining room offered a broad array to meet all tastes and was well presented. Staff was friendly and helpful. I would most definitely stay here again.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveler2Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, January 16, 2013
We are happy that you enjoyed your stay.

I am glad you were able to enjoy one of our Lakeview rooms and the buffet breakfast in our Atlas Restaurant.

Thank you very much for your recommendation.

I’m pleased you would plan to stay again and we look forward to it.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 12, 2013

Stayed here last week. Staff were very pleasant and willing to assist. Nice location next to Lake Rotorua but will need a car if you want to get to the Main Street of Rotorua. Room was clean but bathroom is outdated and really let the room down BUT it was clean and that's always a bonus!

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ItcheePheet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Feilding, New Zealand
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 10, 2013

We really enjoyed our stay here. The location is the best in Rotorua. You walk out the door and you are right beside eat street. The pool and spas are great and the room was nice. All of the staff were lovely as well. We will definately stay here again.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CharlotteofFeilding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, May 19, 2013
Thank you for taking the time to review the Hotel on Trip Advisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level 5 Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 10, 2013

We spend 3 nights here, 2 adults and a toddler. The hotel staff were very friendly and accommodating. Could not fault their enthusiasm and promptness to help when required.

The room was clean and comfortable. Free parking appreciated. No wi-fi in the rooms which was a bit of a let-down for an iPad family.....

Breakfast was probably the most dissappointing. A great variety of food on offer but the cooked section was contained in large serving platters that did not keep the heat. Also the cooks methodology for cooking an omelet made them too well-done.

The pool and spa area was good (if you arrived outside the peak times).

All in all a very pleasant visit.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Rotorua Lakeside

Property: Novotel Rotorua Lakeside
Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Rotorua
#16 Luxury Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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