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Novotel Rotorua Lakeside
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Reviews (2,689)
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Reviewed January 12, 2013

Stayed here last week. Staff were very pleasant and willing to assist. Nice location next to Lake Rotorua but will need a car if you want to get to the Main Street of Rotorua. Room was clean but bathroom is outdated and really let the room down BUT it was clean and that's always a bonus!

  • Stayed: January 2013, traveled solo
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Thank ItcheePheet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

  • Stayed: January 2013, traveled with family
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded February 17, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 11, 2013

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded February 17, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 10, 2013

We really enjoyed our stay here. The location is the best in Rotorua. You walk out the door and you are right beside eat street. The pool and spas are great and the room was nice. All of the staff were lovely as well. We will definately stay here again.

  • Stayed: January 2013, traveled with family
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Thank CharlotteofFeilding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded May 19, 2013

Thank you for taking the time to review the Hotel on Trip Advisor.

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Reviewed January 10, 2013

We spend 3 nights here, 2 adults and a toddler. The hotel staff were very friendly and accommodating. Could not fault their enthusiasm and promptness to help when required.

The room was clean and comfortable. Free parking appreciated. No wi-fi in the rooms which was a bit of a let-down for an iPad family.....

Breakfast was probably the most dissappointing. A great variety of food on offer but the cooked section was contained in large serving platters that did not keep the heat. Also the cooks methodology for cooking an omelet made them too well-done.

The pool and spa area was good (if you arrived outside the peak times).

All in all a very pleasant visit.

  • Stayed: January 2013, traveled with family
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Thank Adrian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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