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Novotel Rotorua Lakeside
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Reviews (2,689)
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834
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1,958 - 1,963 of 2,689 reviews
Reviewed January 22, 2012

Stayed here for two nights as a weekend break with my wife and was very impressed overall.
The hotel is well situated and the rooms have nice decor but most importantly good beds.
The facilities at the hotel including the swimmimg pool and gym are very good and our dining experience in the restaurants were also very nice.
There is also plenty of free parking available plus free internet in the lobby area.
If you have the money definitely go for the Novotel over the adjoining Ibis as it is worth it for that bit of extra class plus better facilities.

  • Stayed: January 2012, traveled as a couple
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Thank Mozzroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded January 26, 2012

Dear Valued Guest

Thank you very much for your positive review and your recommendation.
Your time and effort leaving us these comments is much appreciated.

Have a Happy 2012 and we hope to welcome you back soon.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2012

Novatel lakeside is the perfect place to relax after a long day sight seeing. The rooms are spacious and the extras offered by the hotel are great value for money. We took the $80NZ package which included a Hangi dinner , skyway and luge ride, a private mineral pool soak and discounts at the bar and restaurant. Make sure you take this option it's excellent. We ate at the restaurant where the food was ok using our Advantage Plus option. It's a good base to go walking to explore the lakeside and restaurants and bars in Rotarua. Lime cafe is a must for breakfast . Overall a friendly place to stay.

  • Stayed: January 2012, traveled as a couple
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Thank Soozeeone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded January 26, 2012

Dear Valued Guest

Thank you very much for sharing your experience.
It's always great to read such positive and uplifting comments on Trip Advisor.
It is also pleasing to see you are enjoying the benefits of Advantage Plus.

We are glad you enjoyed your stay with us while visiting Rotorua.

Wishing you a wonderful weekend.

Report response as inappropriate
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Reviewed January 21, 2012

No bad surprises but no real excitement either. This is basic but provides with all you need. Free 30 minutes Internet everyday in the lobby on your devices. The one thing we really liked though was the location, right next to the center. You can park your car for free at the hotel and walk to the lake and restaurants within 2 minutes. So very convenient.

  • Stayed: January 2012
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Thank AdamandElodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded January 26, 2012

Dear Valued Guest

Thank you very much for sharing your feedback on Trip Advisor following your recent stay.

We wish you a wonderful and Happy New Year.

Hope to see you back at the Novotel Rotorua Lakeside soon.

Kind regards

Report response as inappropriate
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Reviewed January 20, 2012

the property is located in heart of the city, walking distance from the lake.

rooms are standard... breakfast is ok...

one remarkable thing about this hotel is its spa and hot pools... very amazing and properly maintained... we had a nice time bathing in the geothermal pool...

overall its value for your money... concierge needs some improvement though...

Room Tip: take the lakeside rooms.
  • Stayed: January 2012, traveled as a couple
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Thank pratik06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded January 26, 2012

Dear Valued Guest

You are most kind to share your recent experience at the Novotel Rotorua Lakeside.

We are constantly working hard to ensure we provide excellence in service and it is only through your feedback that we can monitor where we need further improvement.

Thank you and kind regards

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Reviewed January 19, 2012

Novotel Lakeside is in a great location but as other reviewers have said it is looking a bit tired.

Staff are helpful, rooms are clean and prices are good, breakfast buffet was great. The room safes were in operable and one of our parties bathroom room leaked heavily (there was a lot of rain that week and they were on the top floor so...).

Room Tip: Ask for a room with a lake view, just because the hotel is called lakeside doenst mean all the rooms are.
  • Stayed: January 2012, traveled with family
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Thank Craig G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded January 26, 2012

Dear Valued Guest

Thank you for posting this review of your stay.
We appreciate your comments and take all feedback very seriously.
Historic rainfall did cause some issues however, this has now been rectified

Once again, thank you for taking the time to post your review on Trip Advisor, and we look forward to welcoming you back to the Novotel Rotorua Lakeside.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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