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“Wonderful and memorable stay”

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Millennium Hotel Rotorua
Ranked #23 of 92 Hotels in Rotorua
Reviewed February 5, 2013

I was at the Millennium Hotel with family to attend a wedding. It was a great place to stay while in Rotorua. Everyone there was very helpful and friendly. The rooms are neat and clean and well maintained. Got some treatments at the Spa that was well worth it. They have a well stocked bar and both Sharon and Seo are awesome bartenders who not only mix great drinks but also are very pleasant company. Its the little things that make for a memorable stay.

I would definitely recommend this hotel for anyone wishing to stay in Rotorua.

Room Tip: Two double beds are standard for the hotel and you need to advise them if you would like a queen or...
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  • Stayed: February 2013, traveled with family
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Thank Jatzor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded February 20, 2013

It was great to read you had a wonderfu and memorable stay and that you had time to enjoy our Spa facilities. I have acknowledged the bar staff you mentioned with "legendary awards" which recognise good guest service and also allow staff to accumulate their award points for prizes of their choice. We hope to see you back one day. Best Regards

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929 - 935 of 1,336 reviews

Reviewed February 5, 2013

This is a very attractive hotel of a high standard. Our room overlooked the interior courtyard garden, which was lovely and quiet. The room was spacious with a very comfortable king size bed, attractive decor and good lighting. There was a digital safe and effective air conditioning. The bathroom was well maintained but the old style shower curtain along the bath made it difficult to prevent water dripping from the shower on to the bathroom floor . . . We were pleased to have the use of a Guest Laundry facility as we were staying two nights during a coach tour. However, we were rather taken aback to find that this hotel charges NZ$6 for the wash, NZ$4 for the dryer and NZ$4 for the powder! At other hotels on the tour we paid only NZ$2 each for the wash and dry and the powder was complimentary . . Even more disappointing were the unreasonably high charges for use of the Internet/Wifi - you could have 20 minutes free per 24 hours if you sat in the Lobby but beyond that the charges were NZ$ 5.10 for 30 minutes; NZ$10.20 for one hour; NZ$20.40 for three hours or a 24 hour rate capped at NZ$29.90 for up to 300mb with an additional NZ$0.10 per mb above that! These are the highest rates we've come across and, as a consequence, we stuck with the free 20 minutes (as did the rest of our group) so by being 'greedy' the hotel lost out on the amount we would have paid if the charges had been more reasonable . . .

Room Tip: We had the impression that all the rooms were good in this well located hotel.
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  • Stayed: February 2013, traveled as a couple
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2  Thank LeeF62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded February 20, 2013

Thank you for your feedback on the high standard of the hotel and I'm pleased you enjoyed the comfort of your room . I have noted your comments regarding Guest Laundry charges and also Wifi; we are looking to adjust our internet pricing over the coming months. Kind Regards.

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Reviewed February 4, 2013

Good Hotel
Good Staff Mr John Chetty , Duty Mngr
Very help all my group
Very nice dinner , and price is very good,
all employees very well,
and the price is very attractive, especially in the bar
the rooms are very nice and the scenery is beautiful, unobstructed

  • Stayed: January 2013, traveled with friends
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Thank Tinobudi s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded February 10, 2013

Thank you for your great comments in regard to your recent stay and the various facilities you enjoyed. I will be sure to pass them on to all staff and in particular John Chetty, who took such good care of you. We hope you travel this way again. Best Wishes.

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Reviewed January 29, 2013

On arrival reception staff were very pleasant and helpful. We were given a view of the polynesian spas and the thermal lake which was an added bonus considering we only booked the night before and expected just a standard view room. Hotel room was spacious, very clean and hygienic. 10 min walk from resturants and shops. John Chetty the duty manager on during our stay was very willing to assist us during our holiday. Although the hotel spa pump was being serviced Mr Chetty was nice enough to provide us with 30mins in the private spa. Overall we thoroughly enjoyed our stay and have already recommended it to our parents who are coming in February.

Room Tip: Far side rooms have a view of the thermal lake.
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  • Stayed: January 2013, traveled as a couple
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Thank Alisha_and_Mitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded February 10, 2013

Thank you for recommending the Millennium Hotel to your parents for their trip to Rotorua, I am sure their stay will be as enjoyable as yours. I have also acknowledged John Chetty our Duty Manager, who assisted you during your holiday here, he is a great team member and is always ready to help with local information for our guests to enhance their stay in Rotorua. Thank you for your feedback. Warm Regards.

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Reviewed January 27, 2013

Enjoyed our room with a view at the polynesian spa and the thermal lake... very friendly staff at the reception... got some very nice recommendations...

Wa also had dinner at the restaurant: Good food and cosy atmosphere.

Thank you, sincerely,
Mike and Nicole

  • Stayed: November 2012, traveled as a couple
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Thank Yolande_Reise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded February 10, 2013

Thank you for your comments on your recent stay and I'm pleased you enjoyed the view from your room and the also the good food and cosy atmosphere when you dined in Nikau Restaurant. Its great to have the Polynesian Spa facilities so close for guests to enjoy and a good way to end the day. Thank you also for your comments about our friendly staff, I will certainly pass them on. Best Regards.

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Reviewed January 25, 2013 via mobile

We booked online and upon arrival were given a room with the door lock hanging off. I phoned to ask for another room and was told by a supercilious manager that there was only one room available "in the category we had paid for" In other words we were second class guests.
Incidentally the new room also had the door lock hanging off.
The final insult was at 6pm while we were having a nap, the restaurant phoned to ask us if we wanted to reserve a table for dinner.
Needless to say this hotel got no extra money from us.

  • Stayed: January 2013
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Thank buster205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded February 10, 2013

I was dissapointed to read you comments regarding check-in and aplogise for the reception you received and that you felt like second class citizens. This is not the delivery of service that we promote and I have addressed this with the front desk team. I have also followed up with our maintenance team in regard to the door lock issues you mentioned.I do hope the remainder of your stay in New Zealand was enjoyable and that you returned home with some fond memories of your travels here. Kind Regards.

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Reviewed January 23, 2013

We stayed here for 3 nights in January. It's a great location for walking only 10 mins walk you are at Eats Street where all the restaurants are. Opposite the Polynesian Spa. We had a club room on the top floor with lake view. Each evening you had two drinks in the club lounge with nibbles & in the morning a continental breakfast that was more than adequate. Gina in the club lounge was very sweet & helpful giving us tips etc in what to do, I hope they realise what an asset she is to the hotel. Highly recommended.

Room Tip: Choose a room with a view of the lake.
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  • Stayed: January 2013, traveled as a couple
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Thank wishingPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded February 10, 2013

Thank you for your great recommendation and I'm pleased your stay in our Club level rooms with the lounge facilities added to the enjoyment of your stay. I will be sure to acknowledge our Club staff member Jenna, who yes does a great job assisting our guests. I hope you get to return one day and enjoy more of what our city has to offer. Best Regards.

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Additional Information about Millennium Hotel Rotorua

Address: Corner Eruera & Hinemaru Streets, Rotorua 3040, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Rotorua
#18 Business Hotel in Rotorua
#20 Luxury Hotel in Rotorua
Price Range: $101 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Millennium Hotel Rotorua 4.5*
Number of rooms: 227
Official Description (provided by the hotel):
Qualmark rated 4.5 star Resort Hotel with unique architectural design, located across from Polynesian Spa, near shores of Lake Rotorua, government gardens & commercial center. Fantastic facilities including gymnasium, inhouse Dayspa, The Spa, for Beauty & Massage, 2 free hot pools and a private for-hire Spa pool, saunas, 15metre heated swimming pool, Bar Zazu, Restaurant Nikau, Magically Maori Hangi & Concert, Rotorua's only Executive Club Floor with hosted Club Lounge. ... more   less 
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Also Known As:
Rotorua Millennium Hotel

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