We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A very pleasant and enjoyable experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Millennium Hotel Rotorua
Ranked #23 of 92 Hotels in Rotorua
Reviewed November 13, 2012

This is one of the best hotel in New Zealand, clean and tidy, location is very central. We had an enjoyable and very pleasant experience with the staff so friendly, helpful and caring. The Nikau Restaurant offers scrumptious meals at a very reasonable and affordable prices. I would not have second thoughts in recommending the hotel with family and friends.

Room Tip: We stayed at the second level of the hotel, although there is a bit sulphur smell, it is not really...
See more room tips
  • Stayed: November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AliceMonzon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded November 14, 2012

Thank you for your complimentary remarks regarding the friendly and caring staff you encountered during your recent stay with us we are fortunate to have a great team on board. I'm glad you also enjoyed your meal in Restaurant Nikau and appreciate you recommending us to your family and friends should they travel this way. Kind Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,298)
Traveler rating
Traveler type
Time of year
Language
  • More languages

935 - 941 of 1,298 reviews

Reviewed November 11, 2012

What is it about the New Zealand economy that has transpired into its hotels’ Club Levels becoming so frugal and mean? Having stayed at Club Levels around the world where 4-hour happy hours with enough volume and variety of canapés (that you don’t need to go out for dinner) are commonplace, it seems that’s no longer the case at the the Millennium.

First things first, on checking they had lost our Hotel Club booking and weren’t sure if they could house us. Unfortunately this snafu meant that we were unable to get the Lake View room with balcony on level 5 that we’d been hoping for (these are the best rooms and can be booked with or without Club Level privileges). Word to the wise – reconfirm your booking by email before arriving.

The room we were given for 2 nights (without a balcony) seemed much smaller and closed in. The amenities were fine, exactly what you’d expect of the standard of hotel. The shower was fine but has a water saving head that means you either hardly get wet, or it goes all over the floor drenching the bathroom.

Entry to the Club Level for evening canapés is greeted with a ‘Room Number’ please. If you fail to reply with the correct code then access is denied. And even once you do get access you’re now restricted to two drinks for the two-hour session. The canapés themselves are pretty ordinary: tomato, basil and smoked salmon, a smoked salmon mousse, a couple of cheeses and crackers, some sultanas or grapes, and an array of marinated vegetables (artichoke, sundried tomatoes and olives are pretty much it). There’s the odd bit of salami or prawn cocktail on other nights. It’s pretty light on.

The Club Level is walk through-style, so others can catch a glimpse of what they’re missing (or not in this case) The furnishings are quite nice and there’s a TV with the sound down, coupled with some pleasant music, so it’s a nice place to work on your laptop or read.

Breakfast is a similarly restricted fare: toast and jams, some rather stodgy pastries which were below average, some nice preserved and stewed fruit, some pretty average yoghurt, and a selection of cereals. On one morning there was also a small plate of sliced meats and cheese. And they were kind enough to cater for me with some gluten free bread.

Rex in the Club Level is a bit of a legend having been there for years) and perfectly suited to the more service oriented clientele. But other staff are less diligent - we were even surprised that dishes from our breakfast one morning were still there up until the start of canapés in the evening.

We stay at the Millennium as it’s walking distance to the Polynesian Spa. And there are a lot of sub-average hotels in Rotorua so you could do much worse. But again like my stay in Auckland I’d have to say this Club Level experience was overall disappointing and our stay was generally fairly average. My best tip is to get the Lake View Balcony room without Club Level privileges and hot foot down to the local supermarket and select some snacks, wine and breakfast items to enjoy on your balcony. It will be a lot cheaper and more delicious than the alternative.

Room Tip: Level 5 Lake View room with Balcony is the best - get it without the Club Level.
See more room tips
  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SigriddeC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded November 14, 2012

Thank you for your feedback on your recent stay and I'm sorry you felt the Club lounge offer was not adequate. We do vary the selection of evening snacks to try and accommodate most tastes. Breakfast is a continental selection but should also have included sliced melons and fresh fruit so I apologise if this was not available. Your feedback is important so I will pass your comments on to our Executive Chef. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2012

Just spent a couple of nights here attending a conference. Location is good - restaurants etc all within walking distance. Rooms a bit small and dated but clean and well-equipped. Service very friendly and helpful.

Stayed: November 2012, traveled on business
1  Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded November 11, 2012

Thank you for taking the time to post feedback on your recent stay with us and we're pleased the hotel met your needs and that our staff looked after you well. We look forward to welcoming you back some time in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2012

This is one of the greatest hotels we have ever stayed in. We could not find anything wrong
with this place. The staff was pleasant and meet us at the front door to take our luggage.
There is a sulphur smell but nothing . I was a little disappointed at the bar. It is a really
nice, quiet place that you can have a drink and converse with friends. When I asked for
a chocolate martini I was told they didn't have them. The bar maid was not really helpful and
wasn't overly friendly. Our room included the buffet breakfast and it was not great. We had
to hunt someone down for coffee, although they all saw us setting there and made no effort
to see if we needed anything. I would stay here again because the good outweighed the
bad.

Room Tip: Ask for a room where you can see the lake. It is worth the effort
See more room tips
  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank worldtraveler810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded November 11, 2012

I appreciate you taking the time to forward your feedback and I will most certainly follow up your comments regarding service in the bar and the delay with coffee at breakfast. I am pleased that you have chsoen to return again and hope we see you in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2012

My wife and I had spent the night from hell at an adjoining major hotel...with a hot stuffy room and noise from departing and arriving guests going on until 2am. We chose the Millenium and wish it had been for both nights in Rotorua. The incredible service started with Tim the bellhop, then thru the check in staff and they found us a quite room overlooking a spectacular inner court garden. Room was comfortable and very quiet and the dinner and breakfast we ate in the restaurants were delicious and good value for money. Our next stay in Rotorua will dedinitely be at the Millenium.

  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DRHay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded November 12, 2012

We are pleased we were able to assist with your "rescue" and that you enjoyed a relaxed and comfortable stay for the remainder of your time in Rotorua. We will of course pass your comments on to our staff and do hope you get to travel this way again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

Stayed one night with friends from Australia. Great service at Reception, very helpful, Bar was great. Unfortunately we had a package deal which included a Buffet Breakfast the next morning. Very Very bad, Food was absolutely cold. The Chef's attitude when he was told about this was- It's not my problem, Wow I thought the customers came first.
Love the Bathrooms but the fan was not working therefore no ventilation.
The whole room could be up graded to match bathroom and the balcony has badly corroded the support steel. Unsafe. Would not be back to stay

Room Tip: Would not stay again
See more room tips
  • Stayed: November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ducky1784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded November 11, 2012

Thank you for your feedback and I apologise for the cold breakfast and the response you received from our staff. This is not how we like to look after our guests and I have followed up with the staff concerned. I have also addressed the maintenance issue with the bathroom fan and likewise the balcony struts which have some sulphur damage but have been checked by a structural engineer. We have a programme to refresh and repaint these structures in the new year so I apologise if the impression was that they were unsafe. I am pleased however, that you received great service in the both the bar and at the Front Desk.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

This hotel is next door to the Polynesian Baths so there is a constant sulphur smell which you get used to quite quickly. We were not told at time of booking that the spa was closed for renovation so this was really disappointing. The restaurant is very average with poor hygiene standards. Cutlery you do not use is taken away and put in the drawer to be put out to someone else. I made a point of moving it the second time so they would know that it had been handled but the same thing happened. It is okay but not the best value in town.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jade1903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded November 12, 2012

Thank you for your comments and I'm sorry you were not aware our in house Spa facility was under refurbishment. We do have a post on our website and our Reservations staff also have been advising our customers, but we have somehow not been clear in passing on this information with your booking. Our Restaurant Manager has also addressed the clearing of cutlery with the staff concerned so my apologies again for your average dining experience. I hope the remainder of your stay in Rotorua was an enjoyable one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rotorua hotels
0.5 mi away
Novotel Rotorua Lakeside
0.3 mi away
Quest Rotorua Central
Quest Rotorua Central
#1 of 92 in Rotorua
721 reviews
1.5 mi away
Holiday Inn Rotorua
Holiday Inn Rotorua
#19 of 92 in Rotorua
868 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Aura Accommodation
Aura Accommodation
#3 of 92 in Rotorua
219 reviews
0.3 mi away
Princes Gate Hotel
Princes Gate Hotel
#26 of 92 in Rotorua
805 reviews
0.1 mi away
Sudima Hotel Lake Rotorua
Show Prices
Show Prices
Show Prices

Been to Millennium Hotel Rotorua? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Millennium Hotel Rotorua

Address: Corner Eruera & Hinemaru Streets, Rotorua 3040, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Rotorua
#18 Business Hotel in Rotorua
#20 Luxury Hotel in Rotorua
Price Range: $99 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Millennium Hotel Rotorua 4.5*
Number of rooms: 227
Official Description (provided by the hotel):
Qualmark rated 4.5 star Resort Hotel with unique architectural design, located across from Polynesian Spa, near shores of Lake Rotorua, government gardens & commercial center. Fantastic facilities including gymnasium, inhouse Dayspa, The Spa, for Beauty & Massage, 2 free hot pools and a private for-hire Spa pool, saunas, 15metre heated swimming pool, Bar Zazu, Restaurant Nikau, Magically Maori Hangi & Concert, Rotorua's only Executive Club Floor with hosted Club Lounge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, DerbySoft Ltd Shanghai HQ Supplier Direct, Hotels.com, Booking.com, Travelocity, Orbitz, TripOnline SA, Cancelon, Hotwire and HotelQuickly so you can book your Millennium Hotel Rotorua reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Rotorua Millennium Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing