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“An interesting few days”

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Millennium Hotel Rotorua
Ranked #22 of 92 Hotels in Rotorua
Reviewed November 5, 2012

We returned to the Millenium Hotel in Rotorua, New Zealand after a gap of a few years. It hasn't changed very much. The hotel has a very impressive and spacious lobby with lots of very comfortable chairs and settees. As they have a checkout policy of 10:00am it is good to have somewhere comfortable to sit whilst waiting for your taxi or coach. It still has a very good carved wooden screen which is carved in the Maori style. The room is good and reasonably spacious. It has a very comfortable king sized bed and a small desk whick overlooks Lake Rotorua. There is a balcony and a patio window/door that opens out onto the balcony. It is yet another New Zealand hotel that still has shower curtains and the shower over the bath. They do, however, provide a rubber non slip mat here to place on the bottom of the bath, which not all hotels do.

There are some quirks about the hotel. It doesn't have wi-fi in the rooms. You need to have a wired connection. When there are 2 guests in a room and both have technology with them only one person can work at a time. There is wi-fi in the lobby but sometimes you need to be able to work in your room. Having made that observation I am not sure what percentage of their guests want to use their computers or iPads whilst staying there.

When we arrived the air-conditioning was not working. The room was very hot. The next evening we kept out patio door open to cool the room whilst we were watching TV before going to bed. We looked up to see the ceiling was covered in trout flies. The receptionist brought some fly spray up to the room and they all fell dead all over the bed, carpet and furniture. We slept in a different room that night and the room was deep cleaned the next morning. A card or note in the room warning guests not to leave doors and windows open when the lights are on might be a good thing to do.

Another quirk, one of the lifts never stops on the 2nd floor going down, which is where reception is. It insists on going down to level 1 and then moving back to level 2. When going up in the same lift it always stops at the 3rd floor even though there is nobody there.

In previous stays at the hotel we have stayed in their suite. It is incredibly 'dated' and unless you are considering having private meetings I would advise anyone to stay away from it. We took membership of 'The Club' for our stay. It is no fault of the hotel that we ended up being very busy most evenings so didn't get to truly sample their offerings. The breakfast in the morning is basic in the extreme. I haven't had tinned pears, apricots and mandarin oranges since I was a child. I also like to be offered more than one cup of tea. It would be a good idea to have a self service machine where guests can manage theur own drinks. On the basis of occupancy during our stay being the Club Host must be one of the more boring roles to be carried out. You may be better off not joining 'The Club' and taking your chance on breakfast in the restaurant.

The good news is that most of the staff we met were very friendly and committed to giving a great level of service. On our first night we ate in the restaurant. The food was excellent, as it always has been here and the service was very attentive, efficient and friendly. There is an experienced Receptionist on the front desk who is incredibly friendly and knowledgable. She is a great asset to this hotel and would be to any other hospitality establishment she worked in. It was always a real joy to see her.

The important thing about this hotel is that it is what it is. They know their market and that tends to be the type of guest they have stay there who are typically on organised tours. We would certainly return and would recommend the hotel to friends. As long as you arrive with the right level of expectation and don't expect 5* you will have a great time.

Room Tip: Don't waste money on their suites, they aren't worth it. The Club rooms tend to be on the 5t...
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  • Stayed: November 2012, traveled with family
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Thank Kelhamcorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded November 12, 2012

Thank you for returning to the Millennium Hotel on your recent visit to Rotorua. It is pleasing that you found our staff friendly and committed to great service and that the food was excellent, we will be sure to pass your feedback on.
We do apologise for the air-conditioning problem you experienced, this has now been rectified and likewise for the trout flies which inundated your room. We will provide additional information to guests in this regard. We do have a new in-room Wifi installation due to commence in the next month, so this will be a welcome addition for our guests. Thank you again for your comments and do hope we see you return.

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Reviewed November 5, 2012

If you like service (and I mean really good friend in your face service) then this is the place to stay. From the moment you check in to the time you leave nothing was too much trouble.

Jo at the reception could not do enough for us to ensure that everything we did was the best. She offered us discount vouchers for everywhere we went, she did all our bookings if required and ensure our stay was pleasant.

Then there was Rex in the Club room who took care of us every night and morning. Yes they have club rooms - no children (yippee we are not very child friendly) and this gorgeous lounge to relax in with drinks and canapes at night and breakfast in the morning. Met some lovely people there too.

If you are looking for an upmarket modern place - this is not it but the service and food was unbelievable. The rooms were comfortable - and if anything was not then it was soon fixed.

We will be back!

Room Tip: Stay in a lake view room on the Club Floor (top) well worth it and the morning views over the lake a...
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  • Stayed: November 2012, traveled as a couple
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Thank Moncatz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded November 12, 2012

Your comments in regard to the level of service are appreciated and the staff members, Jo & Rex have been acknowledged for the special mention you have gave them. Yes the Club lounge is a great space to relax and enjoy the ambience and views; we hope you get to return and enjoy it again. With thanks.

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Reviewed November 4, 2012

The staff were friendly and attentive from the front desk to maintenance, unfortunately our room was in need of their attentiveness. The airconditioning did not work in the first room we were given, and after every effort to fix it we were moved to another room, where the airconditioning was trying to work (at least there was power to it). Unfortunately airconditioner was noisy and did not operate well enought to help with a stuffy room. We opened the windows but this let in the noise from the street.
Not all the lights worked in either room either. The shower was adequate but that is all.
We did book through tourist information on arrival in Rotorua and this seemed to get us a good rate for the night - better than simply turning up to the hotel anyway.

Room Tip: Check operation of everything before unpacking.
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  • Stayed: November 2012, traveled as a couple
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Thank Jeanette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded November 12, 2012

Thank you for your review and we must apologise for the air-conditioning problem in your room. We did have a major and unexpected malfunction over this weekend and unfortunately all rooms were affected, a problem we unfortunately could not fix with our on site team, but one which required a specialist from out of town to rectify. We have also addressed the other issues in your room and hope that this did not detract from an otherwise enjoyable stay in Rotorua. With thanks.

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Reviewed November 4, 2012

This is the second time we decided to book adn stay at the Milenium Rotorua. We enquired amongst our friend what they thoughts were? where they stayed in? what was their Budget.

1st impression in September (1 night), 2nd in november 2nd-4th (2 nights). First the smile the greeting when you check in. What a pleasure and a breath of fresh air.... we were allocated a room quickly as we prebooked on line, and did take "Care" as grown up... to ask any pertinent question the like of "Walk in bathroom" for leg problem, etc etc. Not an issue. all was taken care of.

Room as the the website wa more than adequate, clean as, and yes a fly had left a trace on the outside windows, no one was responsible as the fly had flew off...... the Air con was switched on ( And you know it is working as you can hear it) so what? we turned it off for the night, opened the window and enjoyed the cool temperature, the spa pool road and the fireworks...... we slept very well. bathroom was very clean and plenty of towels ( for 2 peoplpe)

Next morning, we headed for our morning breakfst, were again greated with a smile and were given a table (after giving our room No: which you would expect)

Food (Variety) coffee, etc... were perfect, got our paper, which was a Bonus.

The week end continued with visit to the bar, the Restaurant where the Service is 20 out of 20 and despite unliky people who would never appreciate simplicity and could stay at home if they wish, we will return next year as it is more than value for money, it has "Real People" who really care for their "Customer" and the extra $$ are a well placed investement.

There is Cheaper, Go there fast. Millenium is Quality.
To the Staff, (ALL OF THEM..... Well done, Thank you. To the Management, Make sure you know how hard your staff works. We will return again and again.

JPE & L

  • Stayed: November 2012, traveled as a couple
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Thank A3803XX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded November 13, 2012

What fantastic feedback and we appreciate the time you took in posting your comments. We agree we are fortunate to have a hard working and committed team who continue to provide great guest service. Thank you for choosing to stay with us and we too look forward to you returning.

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Reviewed October 30, 2012

This was definitely the worst hotel we stayed in while in New Zealand. The pillows were all like boards and the entire hotel is in urgent need of a complete overhaul! It is certainly a 3 star hotel at best! The breakfast was the only thing up to standard. The air conditioner had broken down so we had to open the windows, unfortunately we were facing the road to the spa and had continuous street noise throughout the night. When I contacted reception I was told there was nothing they could do as the duty manager had gone home for the day!!! ...4 stars really????
This would have to be the worst 4 star hotel I have ever stayed in anywhere.

Room Tip: Book another hotel.
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  • Stayed: October 2012, traveled with friends
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3  Thank 411traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded November 13, 2012

Following our telephone conversation we have taken your comments on board and as per our discussion apologise again for the areas you felt were not up to standard during your stay.
Thank you for your feedback.

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Reviewed October 22, 2012

I was only in the hotel for one night but found the staff very helpfully and friendly. Rooms were spacious and clean, I also found getting around the hotel very easy ( I am recovering from an injury so this was great). I had a great workout in their gym and found the location excellent for shops, restaurants, main roads. over all I was very happy with my stay.

  • Stayed: October 2012, traveled solo
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Thank Hutas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded February 2, 2015

Thank you for taking the time to write your review. I appreciate receiving your feeback as this is the best way to ascertain our standards of comfort and service.

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Reviewed October 20, 2012

Stayed here one night on our way to the bay of islands. Checking in was speedy and we got the room we wanted, king, non smoking and in a quiet spot so do request a quiet room.
The room was small...bed good, bathroom tiny! The entire hotel is very dated and is in good of a good renovation to bring up to the 21st century, light fittings and taps old, carpet worn out etc... The curtains were good thou with blowout, balcony nice but too cold and windy to use.
No spa as it was being done up. The Buffett breakfast was excellent! Lots of choice starting with fruits and cereals to fully cooked everything! Bread was delicious. Coffee not good.
Te location is very handy close to the town, we walked everywhere. Car parking outside hotel, far from your room. This hotel was ok for one night but it does need a good facelift!

Room Tip: Request a quiet room at the end of corridor
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  • Stayed: October 2012, traveled as a couple
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Thank bootscooter55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded February 2, 2015

Thank you for taking the time to write your review. I appreciate receiving your feeback as this is the best way to ascertain our standards of comfort and service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millennium Hotel Rotorua

Address: Corner Eruera & Hinemaru Streets, Rotorua 3040, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Rotorua
#18 Business Hotel in Rotorua
#20 Luxury Hotel in Rotorua
Price Range: $120 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Millennium Hotel Rotorua 4.5*
Number of rooms: 227
Official Description (provided by the hotel):
Qualmark rated 4.5 star Resort Hotel with unique architectural design, located across from Polynesian Spa, near shores of Lake Rotorua, government gardens & commercial center. Fantastic facilities including gymnasium, inhouse Dayspa, The Spa, for Beauty & Massage, 2 free hot pools and a private for-hire Spa pool, saunas, 15metre heated swimming pool, Bar Zazu, Restaurant Nikau, Magically Maori Hangi & Concert, Rotorua's only Executive Club Floor with hosted Club Lounge. ... more   less 
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Also Known As:
Rotorua Millennium Hotel

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