We have stayed at this Hotel a number of times and each time it has been very clean, very comfortable and very consistant.
There are spa rooms which are worth trying to book if you want your own private spa pool in a conservatory type set up - covered and accessed through a sliding door from your room. I try and book one of these rooms everytime.
The Hotel itself is one of the better ones in Rotorua and one of about 3 that I will stay at whilest in Rotorua.
Staff are excellent and very professional.
The gym you can use is fantastic (off premises, basically across the road).
only down side for me is the late night room service menu - overpriced and very limitedMore