We stayed at Fenton Court Motel in November in their mediocre room with a roll together bed!! Not the most comfortable two nights. On 20 December we discovered that they had charged our Visa twice for the visit. I emailed them and got a reply stating that Yes they had realised on 25 November that we had been charged twice, but that they had done nothing about it. I emailed our bank details to them. Three emails later, I finally got payment on 28 December in my bank. Why could they have not : reversed our visa immediately, telephoned us, written to us, sent a cheque to us - why did we have to wait over a month for this payment. There was no apology just a promise of a free breakfast next time we stayed with them. Do they not realise that there are plenty of other motels in Rotorua - we wont be staying with them again and we will be telling people why. This is appalling treatment of customers - you need to get your act together Fenton Court Motel.
- Official Description (provided by the hotel):
- 18 Modern units, serviced daily: 8 studio; 8 x 1 Brm; 2 x 2 Brm; 2 with access facilities. 2 X 2 Brm units with fully equipped kitchen, 8 studio units with breakfast making facilities; all with microwave, fridge, hair dryer, queen And King size beds, phone, FREE WIFI 9-channel Sky Digital TV (2 TVs in 1 & 2 Brm units), heating, electric blankets, iron/ironing board. Private spa in 8 units, individually filled/controlled; double spa bath in 10 units. Cot and highchair available. Cooked/continental breakfast available served to unit, laundry service, off-street parking with security lighting. Secure storage for bikes. Tariff (2 persons): studio and 1 brm unit $120.00 - $150.00 Extra person $20; corporate rates available; minimum unit rate may apply; 2 brm unit rates on application; peak or seasonal rates may apply. Visa, MasterCard, Amex, Eftpos. Member MANZ, Rotorua Assn of Motels. Hosts: Lin & Yong. Qualmark 4-star Self-contained & Serviced. ... more less
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- Also Known As:
- Rotorua Best Western