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“A Night to Remember!”
Review of Princes Gate Hotel

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Princes Gate Hotel
Ranked #29 of 92 Hotels in Rotorua
Reviewed September 16, 2012

Our group of 52 enjoyed an AMAZING night at Princes Gate, where we were entertained by "The Phantom & Christine" serenading us from the magnificant staircase followed by a three course a'la carte menu and highly entertaining cabaret show. The evening was hugely enjoyable, with the service and ambience second to none. If you are looking for a group night out you cant go past The Princes Gate next time your in Rotorua.

We cannot rate the team at Princes Gate highly enough.

Bronwyn MacPherson
Events & Marketing Manager
Professionals Real Estate Group

  • Stayed: September 2012, traveled on business
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1  Thank BronnieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this reviewResponded September 24, 2012

Hi Bronwyn,

Thank you for furnishing your valued comments following your groups attendance to our dinner show. We're very pleased that your group enjoyed the entertainment and that our 3 course menu also met with your expectation.

Our team work very hard toward ensuring every guests time with us (whether enjoying our signature High Tea, Cabaret evening, or a weekend escape), is an enjoyable experience, so we're especially glad to hear that this was the outcome for you and your dinner guests.

Thanks again, and we look forward to hosting you again in the not too distant future.

Warmest regards,
PGH Team.

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605 - 611 of 796 reviews

Reviewed September 10, 2012

Had a wonderful stay here, staff were very friendly one in particular who waitered on us for our a la carte dining such a awesome man thank you & the food was glorious. Our room was very cosy & warm, lovely views from the balcony looking out to the Government Gardens. Even tho the weather wasn't that great our weekend was still a memorable one shame we had to come home. Thank you to all we dealt with at the Princes Hotel.. Frank & Tina Brophy.. New Plymouth..

  • Stayed: September 2012, traveled as a couple
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Thank Frank and Tina ... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this reviewResponded September 17, 2012

Hi Mr & Mrs Brophy,

Thank you for sharing your comments with us following your recent stay at Princes Gate. We're thrilled your room, dinner experience, and service received from our staff exceeded your expectations. We do hope you visit us again soon and consider staying a little longer to enjoy more of the local sights and attractions you may have missed, and that the weather is better for you.

Warmest regards,

PGH Team.

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Reviewed September 9, 2012

What a shame we only had one night to spend in this hotel. Our quaint little but not too small room overlooked the Government Gardens and had everything we needed. The bed was so comfortable I didn't want to get up in the morning. Modern accessories like hairdryer and fridge were hidden in old worldly wardrobes and our chairs were lovely too. We were planning to visit the Polynesian Spa on our visit but when we discovered the Princes had 3 different temperature pools and a sauna we decided to stay put - I felt so clean and relaxed after our session. Unfortunately there was no cabaret on that night but we were served by courteous, efficient staff in the Gate bar before going out for dinner, please try the Prince and Princess cocktails -
We will definitely be back again.

  • Stayed: September 2012, traveled as a couple
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Thank suesproperty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this reviewResponded September 17, 2012

Thank you for investing your time in providing feedback following your recent stay with us. We're so pleased you enjoyed the ambience and old world charm afforded in our boutique Hotel. As you have already noted in your comments, there is so much to see and do in our beautiful City, so we invite you to come back and see us again soon and make a weekend of it.

Warmest regards,

PGH Team.

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Reviewed September 8, 2012 via mobile

Checked their website images before buying the GrabOne voucher.

We were put up in the top balcony estate room... Which is just their 2nd floor. And the estate room - was a room. (see photos)

Kettle was old and filthy, bed cover wore a wee stain and the decor, room and carpet itself resembled something the queen threw up.

Outdoor spaces were better - lobby couches with the fireplace, tea room, thermal pools and balcony seating are aged but classy and cleaner than the bedroom.

Staff were friendly enough and breakfast was delightful - so that kinda made up for it.

  • Stayed: September 2012
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Thank Privacysettings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this reviewResponded September 14, 2012

Thank-you for taking the time to review our hotel. We are pleased you had an overall good experience and enjoyed the food and service you received. In regard to the room, while pinks and greys are not everyones cup of tea, our decor and designs are perfectly in keeping with the history and style of the hotel and we do have many other colour schemes available for those who would prefer a different room. We do apologise for the dirty kettle and stain on the bed sheets as this is obviously unacceptable and not in keeping with our expected standards. We have rectified these issues and passed them onto our housekeepers to ensure this does not happen again.

Regards,

Brett Marvelly - Owner

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Reviewed September 7, 2012

Old world charm & old world service at Rotorua's Princes Gate Hotel. We were not guests at this hotel, but when we turned up on its front doorstep looking for a desperate and very late breakfast we were treated like royalty at this 19th century-style hotel. Lovely atmosphere, lovely staff & lovely breakfast! It's all about service stupid, and many of Rotorua's attractions, hotels/motels, bars/cafes could learn plenty about that from the obliging & kind staff at the Princes Gate.

Room Tip: Although we did not stay here, reception obligingly showed us a couple of their Victorian/Edwardian...
  • Stayed: September 2012, traveled as a couple
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2  Thank EDEBAuckland_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this reviewResponded September 9, 2012

Thank you for taking the time to share your recent dining experience with us. It's always a pleasure to hear great feedback, especially as our staff work very hard to consistently deliver service which is of exceptional standard.

We do hope you will visit us again in the near future, and stay a little longer, as it would be our pleasure to host you as guests of Princes Gate Hotel.

Warmest regards,
PGH Team.

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Reviewed September 6, 2012

We loved the Princes Gate Hotel! My husband, daughter and I stayed for two nights and would definately recommend a stay there. The location was excellent, right in the centre of town. The old world charm of the Hotel was a welcome change, the staff were extremely friendly, helpful and nothing was too much trouble for them. The restaurant at the hotel served excellent meals, the rooms were clean, and a good size and well appointed. There was also a guest laundry which came in very handy. After a day of sightseeing in cold weather, it was great to come back and relax beside an open fire. Living in the Middle east, we dont get to do this often, but the staff and the atmosphere of the hotel made us feel quite at home. Thank you everyone for making our stay in beautiful Rotorua so memorable.

  • Stayed: August 2012, traveled with family
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Thank 40Kathleen_S_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this reviewResponded September 9, 2012

Thank you for your kind comments.

We're so pleased your stay with us was memorable for all the right reasons. As you've already noted, our location affords travellers the opportunity to enjoy many of Rotorua's most famous attractions within easy walking distance.

We're also also thrilled that your overall experience with our staff, dining, and our facilities were of a standard which exceeded your expectations.

Once again, thank you for staying with us, and we look forward to hosting you again when you next return to New Zealand.

Warmest regards,
PGH Team.

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Reviewed September 3, 2012

30 years since we met and 27 since we married. We returned to this favourite spot and it hasn't lost anything. Great room, great show, great food. Professional and friendly and having that something special that most hotels fail to capture - altogether in keeping with the special character of the authentic old building. We have recommended others and will continue to do so. Thanks for a great two days.

Room Tip: Pick a room upstairs in the original hotel with doors to the huge balcony.
  • Stayed: September 2012, traveled as a couple
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Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this reviewResponded September 9, 2012

Hi Steve,

Many thanks for investing time in sharing feedback following your recent stay with us at Princes Gate Hotel.

It's always a pleasure for us to play a small role in revisiting a special memory with a couple. Warmest congratulations to you both on celebrating 27 years of marriage - what an achievement!

We're even more pleased that your experience with us didn't lose any of its shine and that you enjoyed a benchmark of service that every guest has opportunity to enjoy.

Thank you for recommending us to your family and friends and we do look forward to seeing you again in the not too distant future to celebrate future milestones.

Warmest regards,
PGH Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Princes Gate Hotel

Address: 1057 Arawa Street, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Rotorua
#25 Luxury Hotel in Rotorua
#28 Romantic Hotel in Rotorua
Price Range: $73 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Princes Gate Hotel 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more   less 
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Also Known As:
Princes Gate Rotorua
Hotel Princes Gate

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