We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Colonial Charm”
Review of Princes Gate Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Princes Gate Hotel
Ranked #29 of 92 Hotels in Rotorua
Auckland Region, New Zealand
1 review
“Colonial Charm”
Reviewed December 8, 2011

We travel fairly extensively and stay at many hotels but few have matched the colonial charm of the Princes Gate. It has an ambience of slightly faded elegance, with rich leather furnishing and an eclectic mix of art nouveau and art deco decor. It has a great location next to Government Gardens and easy parking.

We were greeted at reception by a friendly, though not overly so, receptionist, who proved to be the standard for all staff. Helpful, friendly and deferent of your guest status without being obseqious.

The hotel lobby sets the scene for the entire hotel. Leather sofas and rich wood pieces with pieces from the periods mentioned, with a grand staircase, over which hangs a large chandelier - warm and welcoming. You feel you are stepping back a little in time just entering.

The room was sumptuous, with large windows and double doors that led to the traditional, balcony that surrounds the entire hotel at the first floor level, in usual colonial style. a bathrooom with full size bath and quality complimentary items, a king size bed was extremely comfortable - not too hard nor too soft!, internet access and a flat screen TV with Sky television ensured that all modern needs were met.

Other facilities included a private patio area with natural hot pools - perfect for relaxing after a busy day!

Mornings greeted you with a complimentary newspaper before heading down to the suitably decorated dining room for a good breakfast.

Dinner was first rate, a full al a carte menu, with breads and other selections made on the premises and was accompanied by a cabaret show, where we were entertained by two great singers! Preceding dinner however, we were also entertained by what is described as the 'Phantom of the Opera Experience' - a cameo performance featuring a few numbers from the show - again, performed very ably, with which you get to enjoy a glass of wine or beer etc and some very delicious canapes. The performance puts the staircase to great use too!


We didn't see a lift at the hotel, but as there were an equal number of rooms on the ground floor as the the first, I don't envisage any problem for those requiring wheelchair access etc.

All in all it would be fair to say that we were completely won over by the warmth, charm and elegance of this historic hotel and we would recommend it wholeheartedly.

Room Tip: A first floor room allows you to enjoy the balcony
See more room tips
  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, December 16, 2011
Thankyou for a wonderful review. It is so heartening to have guests leaving with the appreciation for our vision and motivation for our world of hospitality.
It was also pleasing to receive the Peoples Choice award this week for the Best Nationwide Hotel in New Zealand. To all our visiting guests to Rotorua, our Phantom performance is a beautiful way to start a night. As our reviews have said, it leads to a wonderful night when you take in our Cabaret Dinner & Show afterwards and is most suited for a 40's audience that enjoy great food and to be entertained the way it was in the 30's & 40's.
Once again, thankyou, we look forward to welcoming future guests to our world of charm & elegance, but most importantly, our genuine hospitality.
Regards, Brett Marvelly - Owner for 26 years
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

782 reviews from our community

Traveler rating
    296
    228
    142
    65
    51
See reviews for
130
424
25
56
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level 1 Contributor
3 reviews
Reviewed December 5, 2011

We arrived late and stumbled upon this gem of a hotel in the middle of town, just by the entrance to the government gardens. The building is historic with modern facilities and has genuine character. Well appointed bar and restaurants and a wonderful streetside terrace and veranda, where we enjoyed relaxed drinks before and after dinner. All this supported by a discreetly attentive staff. Would definitely stay here again.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulKeigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Plymouth, New Zealand
Level 1 Contributor
4 reviews
Reviewed December 4, 2011

Character old wooden hotel. Lounge and dining rooms beautifully decorated.Cabaret show with dinner was good value. Entertainers talented and interacted well with audience. Food excellent. Staff very friendly. Nice relaxed feel.Rooms off balcony decorated in style of hotel but until air conditioning installed(which they are in process of doing) very hot at night.

Room Tip: Apart from double rooms suites and 2 bedroom apartments are available
See more room tips
  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carolyn o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
1 review
Reviewed December 4, 2011

I was organising a surprise 60th birthday party for my wife and the hotel came to the party with tremendous support. They thoughtfully put my wife and I in a room away from the rest of the family who were arriving later in the day for a surprise dinner. The front desk staff willingly participated in the subterfuge and diversionary tactics necessary to divert attention from a nomally very suspicious recipient. The dinner in the Boardroom was also great - just like being in our dining room at home but all done for us with good service and lots of smiles. Thanks to the support of the hotel we had a great and memorable weekend which will now become part of the accumulated family lore. Thoroughly recommend for a character filled stay in Rotorua.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graeme R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
6 reviews
Reviewed December 3, 2011

The real rating should be closer to ***+ due to tacky furniture, broken heater and much too soft bed. The kichenette was very elementary.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hapatus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 30, 2011

This hotel is not a high quality hotel as it claims to be! I do not recommend this hotel to anyone!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bnerhus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 30, 2011

We booked a "Superior Room" with a King bed - when we arrived there was a foul smell in the room. We called to let management know (just in case it was a dead mouse in the wall), but they just told us it was the deodorizer & to open the door and it would air out! Not only that the room had a small stand up shower, we asked to changes rooms and they said they could only do it of we paid an extra $100 because we already checked in!! This is not a hotel that I would ever come back to or recommend!!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Loveplanetearth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, December 2, 2011
As a standard of the Princes Gate Hotel we individually take each guest to their room, and these guests had been taken to their room and shown all the facilities just after mid-day. At approximately 3pm, I was asked to go to the room regarding the guest having a worry about the odour. Upon going into the room I informed the guest that this was in fact, our air freshener and as the housekeepers had just finished (our normal check-in is after 2pm) it was still a little strong and would dissipate in around an hour. As all our rooms look out onto our wrap around balcony, I suggested that opening the door would allow this to go away. The guests partner was asleep in bed during this time, so it wasn't even an option of asking if they wanted to go to another room. Another 2 hours later the guest came to reception and said she did not like only having only a shower in the room and wanted a bath. At this stage i informed her that it would be fine to move her to another room, though at a cost, as they had been in the room for 5 hrs. She then started threatening to go to travel review sites such as tripadvisor and other travel pages. I explained, as I thought we had done everything right, and re-iterated that she could move to another room still.
We note that not only has she written to tripadvisor but so has her partner ie. 2 complaints (Bnerhus review above also). I also advise that when our housekeepers came to clean the room after check-out, I was asked by them whether we had had pigs staying in there. Sanitary towels had been ripped up and scattered around the room, alcohol bottles were everywhere, remains of a pizza were scattered everywhere and our ammenity boxes were tipped up all over the room. I wish the above guest had actually put their name on this review as it would certainly go someway to advise other accommodation providers to not accept these people into their establishment. They should be named and shamed. In summary the above complaint was totally unreasonable. Even if the complaint had been genuine, what sort of people would leave a room the way they did? I was personally here for check-out and spoke to the gentleman, and asked if everything was fine. He said that it was. I can only assume that this review was written while eating pizza in a drunken state.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rotorua hotels
0.3 mi away
Quest Rotorua Central
Quest Rotorua Central
#1 of 92 in Rotorua
706 reviews
0.3 mi away
Novotel Rotorua Lakeside
1.8 mi away
Holiday Inn Rotorua
Holiday Inn Rotorua
#17 of 92 in Rotorua
848 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Millennium Hotel Rotorua
0.1 mi away
Aura Accommodation
Aura Accommodation
#3 of 92 in Rotorua
185 reviews
1.2 mi away
Silver Fern Rotorua - Accommodation and Spa
Show Prices
Show Prices
Show Prices

Been to Princes Gate Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Princes Gate Hotel

Property: Princes Gate Hotel
Address: 1057 Arawa Street, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Rotorua
#25 Luxury Hotel in Rotorua
#28 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Princes Gate Hotel 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Ctrip TA, Cheap Tickets, Agoda, Travelocity, Cancelon, TripOnline SA, Hotwire and HotelQuickly so you can book your Princes Gate Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Princes Gate Rotorua
Hotel Princes Gate

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing