Stayed in a 2 bedroom unit, accomodation and facilities above average.
We upgraded from 2 person studio to the above mentioned unit with 4 people, was adviced over phone by hotel that it would cost NZ$103 extra, so accepted. Then during second day of stay, we were advised that there is a surcharge of NZ$40 per night for the extra 2 person! Tried to talk to Carol, who we think is the owner, during check-out, but were rudely rebuffed. She did not even try to offer any sympathies/apologies/explanation due to them supplying incorrect information based on which we made the upgrade decision. So major disappointment with attitude of this particular staff/owner. To be fair, attitude of the manager with whom we had dealt with on check-in and other occasions was friendly and helpful.
But left with a bitter taste in our mouths overall, feeling ripped off and disrepected.