My partner and I stayed at SilverOaks Resort as part of our 2 week holiday in NZ. We only booked the night before through WOTIF. We requested an one bedroom with a private spa. What also appealed to us was our own private Japanese garden and an onsite restaurant that were advertised and described beautifully. We arrived at SilverOaks on the Sunday afternoon to discover that we were not being put in a room that we had requested. Instead we were put in a room that sleeps 6 and there were only the 2 of us!! When we asked why this had happened, the only answer we got was that John (Manager) had decided to upgrade. That was it!! so we accepted. I did ask if the upgrade was at an extra cost to which I was told no. We went to our room and we were disapointed to what we found. The Japanese garden was a complete joke! It was overgrown and I would consider it as a fire hazard. The towels in the bathroom were badly worn and were fraying. Cheap and nasty! The toaster looked about 30 years old and I was not game to cook toast in it for I was scared of being zapped! The private spa room was like a sauna. You could not sit in it for any length of time and we were shocked when we opened up this door at the back of the spa room to find that there was rubbish thrown behind it. GROUSE!
The jets on the spa were on the bottom so you actually sat on top of jets and were painful. There were no extra blankets for the size of the room. For a room that slept 6, there was one extra blanket that was a single bed blanket and no extra pillows. The cleanliness of the room was ok. The television was a joke. 3 sky channels and the other channels we couldn't tune in. Most motels / hotels have 50 channels. This place was pretty mingy. The room reminded me of a doctors surgery with stupid, ridiculous vertical blinds. The lights were shining in so therefore I had 5 sleepless nights as the result. Whats so wrong with putting decent drapes on the windows? However, I did notice other rooms had drapes but not ours. There was also no fan / air conditioning. The gym wasnt opened and was used as a storage room and the spa was not going either. The pool was too hot and we did witness a small child scream when she put her foot in the pool. The restaurant is not opened for dinner. We only found that out on our first night as we wanted to stay and eat. But we were informed by the receptionist that it was only opened for 2 hours in the morning for breakfast which was a continental breakfast at a cost of $12.50! They somehow failed to mention that on their website. Just another ploy to make money!! This motel / hotel is an OHS risk and is dangerous. The only nice thing I will say is that the receptionist, Sarah, was a lovely lady who really did her job exceptionally well and was a pleasure to know. she really helped us with bookings to attractions, etc. But I do hold the Manager, John, responsible for the condition of this place. It has a lot of potential to be a resort but he obviously does not care, only for his wallet. In my opinion, sack him!!
- Official Description (provided by the hotel):
- Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more less
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- Also Known As:
- Silveroaks Resort Heritage Hotel Rotorua
- Quality Inn Rotorua
- Quality Hotel Heritage