We booked online via wotif for 2 nights - 3 adults and 2 children. We arrived to find there was no room available but there was space in the sister hotel down the road - there wasn't. Next we were told there was accommodation available, manager gave us key and we went over to find a room looking like a pig sty. Back to manager who said he would get it cleaned immediately so if we went and got something to eat it would be ready on return. Went back to find another family in the room who'd been there for the last few days. By this time it was 9pm and with 2 under 5s needing bed we ended up sharing a 1 bed room in the sister hotel. It would be a bit like an episode of fawlty towers if it wasn't so bad. Manager said he would refund the second night. He lied and we are now persuing legal action through credit card company.
We weren't the only ones with problems either - another couple had been double booked, one family had sat it the dark for over an hour with no power to their room and one who they were trying to charge double.
- Official Description (provided by the hotel):
- Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more less
- Reservation Options:
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- Also Known As:
- Silveroaks Resort Heritage Hotel Rotorua
- Quality Inn Rotorua
- Quality Hotel Heritage