We have stayed there numerous times but not in the last 3 yrs! Outside looked ok! Then went entering the room smelt old. Wot was nice! Nothing, the pool was dirty and cold and in major need of a paint! Pool area looked unloved broken trellis broken pool tiles and pool furiture broken and not even placed nicely! Our rooms cobwebs everywhere, cigarette butts still in ashtray, weeds and mould and broken framing in spa pool area. Pull out beds that looked like hadn't been changed in yrs and smelt even the blanket had a square cutout hole, curtains fell off track, wine glasses really dirty, holes in wall that had just been tapped and repainted, tiles broken, vanity dirty and the put out couch had two major stains my kids wouldn't sit on them, the carpet looked even dirtier and had heaps of stains! I could keep on going! Didn't say anything as just wanted too get out if there! Conference centre and bar didn't even looked like it was opened again and had missing letters! Tennis court looked like no one had used in yrs!!! Totally disappointed for what we paid!!!!
- Official Description (provided by the hotel):
- Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more less
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- Also Known As:
- Silveroaks Resort Heritage Hotel Rotorua
- Quality Inn Rotorua
- Quality Hotel Heritage