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“STAY AWAY”

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SilverOaks Resort Heritage
Ranked #90 of 92 Hotels in Rotorua
Waihi, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“STAY AWAY”
Reviewed July 23, 2011

This "Resort" is a crock do not stay here i stayed there for a weekend away with family and was booked into an uncleaned room. As a upgrade we were given another room with a private spa of which was broken? I honestly did not want to sleep in the bed the place was that grotty. I then proceeded to get very bad burns from the element in the kitchen as it only ran hot and only one element worked.... when a member of our group went to the office and told them that i had got burns from the element not working correctly he was told they knew it was broken!! maybe it should get fixed.. i will have scars from it, i had put the element one. low heat number one there are some pictures attached of the burns. the place is run down dirty and very misrepresented i will not stay there ever again and if this "resort" is part of the silver oaks chain i would not even bother staying at any of the others. if the problems aren't fixed by head office at this dive i would not like to see what the rest of the chain motels are like. bad experiance not pleased at all i would not recomend it to anyone.....!!!!!!

Room Tip: Health and safety risk to yourself.
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Ema026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophieAuckland, Owner at SilverOaks Resort Heritage, responded to this review, September 19, 2011
I am very disappointed to read your review, and whilst we do appreciate guest comments, it is disappointing when they are not a fair representation of the facts.

We did check the elements, and they did work perfectly, what actually happenened is the guest put the element on high, with hot oil in the frying pan, and then dropped the meat into the frying pan, and of course if you do that you will get hot fat flying into the air.

There is nothing the Hotel could have reasonably have done to prevent this.
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359 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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  • English first
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  • Italian first
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English first
Auckland, New Zealand
Level Contributor
255 reviews
189 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed June 24, 2011

I should of read the reviews before booking in. Used my iphone app to find when I arrived in Rotorua. Receptionist did ask if I wanted to view the room before taking it. I declined.

Thermal wall heater didnt really cut the mustard so got receptionist to deliver me a fan heater - fan heater with the worlds smallest cord. TV remote had missing back cover, and was taped up, and fridge freezer needs a defrost - see photos. TV sits 10 inches above ground level.

Decided not to eat in restruarant as it was empty on a friday night.They didnt answer my phone call, so reception got them to ring my room, apparently the phones are not working... Reception girl was friendly, I kinda felt sorry for her.

Wifi internet kept dropping off

This was the place to stay in the 80's, but a place to avoid in 2011.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cameron4611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Owner at SilverOaks Resort Heritage, responded to this review, June 21, 2014
Thank you for your feedback

The Hotel does have thermal central heating, so the rooms are nice and warm over winter.

We do hope to accommodate you again at the Hotel

Kind Regards

Greg Wilson
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Travelers are raving about these Rotorua hotels

Napier, New Zealand
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 21, 2011

This was the first place we stopped at along Fenton Street, looked appealing, the new owners were very cheerful and helpful. We were given several options and chose a 1 bedroom unit. The unit was spacious and clean, im sure the units will look amazing once the new owners have finished the refurbishment. Also the lady in the restraunt was nice and even went out of her way to deliver our dessert to our unit when we were going to have to pick it up.

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank em-peedem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Owner at SilverOaks Resort Heritage, responded to this review, June 21, 2014
Thank you for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 30, 2011

Our stay with this hotel started with a mix up with the room which we had 7 people and were given a room with4 beds and a uncomfortable pull out. Cleaning staff need the sack as they did not vacuum our room for the entire stay. Had to complain to reception to get our room made up each day and to get toilet paper and basic tea and coffee. The hotel is old and starting to look that way. New managers made the stay bearable as they are really trying to pull it together.

Room Tip: communication and confirm by phone also to commun.
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  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank truckieandthewife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
Reviewed May 1, 2011

I had booked 2 two-bedroom apartments ( 2 families with kids) for 2 nights. On arrival, I was told that a 2 bedroom was not available, and I could have 4 1bedroom apartments as an upgrade! The 'manager' refused to refund my deposit if I left, despite the internet booking made through their website. After a long day of travel, and weary kids, we stayed, and were charged a total of what I would have paid if I had booked a 1 bedroom apartment! ( $380 plus $100 deposit paid at booking time - internet rates were $120 per night).We ended up sleeping in different bedrooms, one of which was far away from the rest.
I had booked 2 weeks in advance, and I presume they just decided to give me a 1 bedroom instead ( at what ended up being full website price)- and an extra empty 1 bedroom as an 'upgrade' - which is no use to a family with young kids who cannot sleep in a separate apartment and they did not get in touch with me.
I was appalled at the managers attitude,total disdain and rudeness. It was as if I was doing them a favour by staying there.
I agree with other reviewers that rooms, tennis court etc are dated, and I have previously stayed in Rotorua at much better value for money places.

Room Tip: I would just avoid this place
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  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ssprasad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Owner at SilverOaks Resort Heritage, responded to this review, June 21, 2014
Thank you for your feedback based on your stay in 2011.

Since 2011 we have put in place a pro active maintenance program, and over this we are refurbishing rooms.

We have improved the quality of the property with fresh hired and pressed linen, refurbished the spa complex, and are continuing to improve the property in all aspects

We have a new management team and we are committed to improve our customer service

We believe the product we are providing now would impress you

We are constantly reviewing the feedback we receive, and we are addressing all issues that arise, and letting our staff know where we are succeeding

We hope to one day welcome you back to the Resort

Kind Regards

Greg Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 30, 2011

We only stayed in the Silver Oaks for 1 night. A family of 4 (2 couples) staying in a 2 bedroom suite. Reception were not very welcoming or friendly and when we asked questions about their recommendations for evening entertainment they were not very helpful. Room was clean and tidy had everything we needed although little run down and in need of refurb (wallpaper coming off the walls). We were informed by reception that the hotel bar would be open until 10:30pm and when we arrived back at the hotel at 9:30pm the bar was closed. The pool and private spas are well maintained however the gym was very poor, only couple of cardio machines that actually worked. OK if you want a cheap, no frills motel in a quiet location.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sazza101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 25, 2011

We stayed for three nights in a studio room on bed and breakfast basis which was adequate for our needs. Really enjoyed the hot water swimming pool. Also the spa pools. Staff were friendly particularly in the restaurant. and continental breakfast was OK.
Very quiet midweek.

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank junec12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SilverOaks Resort Heritage

Property: SilverOaks Resort Heritage
Address: 349 Fenton Street, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Spa Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
Official Description (provided by the hotel):
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage

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