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“Fabulous weekend”

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Copthorne Hotel Rotorua
Ranked #84 of 92 Hotels in Rotorua
Reviewed December 12, 2010

We used the Weekender Special and had a great stay in Rotorua. The Kingsgate staff are very welcoming, friendly and helpful. Our room was sparkling clean and the food was just great, particularly the roast dinner on the Saturday night. The bar was also a very comfortable area.

  • Stayed: December 2010, traveled as a couple
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Thank Whanga_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 - 290 of 328 reviews

Reviewed November 30, 2010

I would just like to say during our stay at the Kingsgate 26-28 November, we had a blast, sun was shining, all the trips we took around town was great, to come back and relax in our room or in the pool in the late evening was awesome. We also really enjoyed the professionalism of the seating, serving and attendance of the Restaurant Staff. Great food, great company, great stay, who could ask for more. Would definitely recommend this hotel to others. Would stay there again and try the Suite next time.
Regards,
Joanne

  • Stayed: November 2010, traveled as a couple
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Thank djjaecee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2010

To be honest we arrived here with our two children and the reception area and bar area where a nice surprise, considering the outside of the resort. Got our key and then started the processes of finding our room, success finally came. The room was clean but furnishings were stained and curtains had tears. The bathroom was again clean with plenty of towels but again very tired.
The staff over all were friendly but in no way made any effort to look up and greet you. Had dinner in the restaurant that night and have to say that we were very dissappointed. It was a buffet style and there was plenty of food, but the food that was on offer was either burnt, dry or lacking in taste. the next 3 nights were spent around town.
It was quiet at night though you could hear people a few doors down so I would think it would be louder during summer season.
The pool is fantastic and warm and a great place to hang out with the children. Though there where times where it seems the local community comes in and takes over the area.
Breakfast was what you would expect and again lacked taste or consistency, though I can say that the coffee was consistently bad.
Over all a nice place to stay, lacked that something to make sure that you come back and seems to rely on the tourisim rather than repeat business.

  • Stayed: September 2010, traveled with family
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Thank Icansaythis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2010

After reading the reviews on trip advisor I was hesitant to stay here so here is what you need to know. The outside is not attractive but they were doing all the planning to fix it up while I was there so stay tuned. The interior is perfect, lovely reception, lovely people, helpful and patient. The restaurant = dinner was awesome, enjoyed it. Breakfast = could be better but I ate fruit and juice so I had no complaints. The rooms, from what I have heard the standard rooms aren't to flash but we had a superior room, it was very clean everything was good. the TV's were small and reception wasn't 10/10 but your not on holiday to watch tv. The only issues we had was our air con was broken and the rooms got quite hot.
The pool area was perfect, pool temp was amazing 29 degree's. I'd say that perfect temp for winter spring and autumn swimming.

  • Stayed: November 2010, traveled on business
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Thank AlanaMichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2010

We booked a night here through their grabanight site for $59. From the road the hotel didn't look too fancy, but upon entering, the reception and lounge areas were wonderful. I'd pre-filled in my details so literally a cheery 'hello' and signature later I had our room key. After walking through the really nice lounges we entered the sprawling corridors and rooms area. It was like walking through an old and soul-less dormitory or maybe even prison! (it was clean and tidy however). The room, as expected, was very dated and basic. It was a bit cold in there and you could hear noise easily from outside (not that there was much). However it was completely clean, large, comfortable and had a curious sort of nice character to it, plus I was happy to find the bathroom at least had been renovated and was spotlessly clean, a turning point for me as I then went to try the heated pool which was really warm (despite the cool weather) and looked very well maintained. The free private spa was nice too but was in a bit of a small dingy room which took the shine off of it. TV had sky but poor reception. Had specious gym but very old equipment. We didn't eat there but the buffet restaurant did look really appealing. This hotel doesn't compare to nicer hotels so I can't rate it that highly for quality, but you have to consider the price too, and I wouldn't even bother looking elsewhere for this place at a rate this cheap.

  • Stayed: September 2010, traveled as a couple
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Thank Steve-Rosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2010

I will list the pro's and con's of the hotel

PROS-
Satisfactory Tennis facility
Modern Pool facility
The Buffet Breakfast

CONS-
Sky Sport reception was awful, could not read the scores, time or anything for the All Blacks
When we had troubles with Sky Sport, tried to watch in the bar, yet had very little seating available
Dated gymnasium
Unhappy staff (Cleaners had trouble with their trolleys, very heavy by the looks)
The doors to the balcony rattled in the wind, which was annoying
Bath/Shower combination was bad

  • Stayed: July 2010, traveled solo
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Thank Thelma017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2010

I travelled with a group of colleagues attending a conference at the Energy Centre. We were a bit nervous about the quality of the rooms as the hotel is rated 3.5 star. The hotel looks terrible from the outside. However on entering the lobby everything changed. The interior was modern, warm and inviting. Staff were genuinely friendly and efficient and the superior room we stayed in looked fine if slightly smaller than we expected. It contained a queen and a single bed. The room overlooked the main street and was noisy during the day but silent at night. I found the beds rather lumpy and the pillows thin. I did not sleep well here because of this. Bathroom was well presented and well supplied with toiletries

Food was a disappointment at this hotel. My colleague, who is not a fussy eater, found breakfast inedible and only ate there once even though breakfast was included in our tarrif. We dined at the restaurant on the first night for convenience, but never after that. Food was lukewarm and in one case fish was partially uncooked. Presentation was good.

Having stayed for business in the Ventura Inn previously we felt that it offered better value for a cheap and cheerful business trip and was actually cheaper during the period we stayed because we checked the price.

  • Stayed: July 2010, traveled on business
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Thank Int_Academic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel Rotorua

Address: Fenton St, Rotorua, New Zealand (Formerly Kingsgate Hotel Rotorua)
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Luxury Hotel in Rotorua
Price Range: $85 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Rotorua 4*
Number of rooms: 110
Official Description (provided by the hotel):
Four-story Motor Hotel located near city center, 2 km from train station. ... more   less 
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Also Known As:
Rotorua Kingsgate Hotel

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