I booked this hotel online for a family trip to Rotorua. The hotel is under renovation and it desparately needs it. It is at least a 25 minute walk to town and the rooms are not at all like the pictures they have advertised on their website. My mother-in-law wanted to buy lysol to spray her room down before sleeping in it. The sheets had moth holes in them and everything about the rooms is outdated, except for the bathrooms. Our rooms overlooked a courtyard that was home to around 100 birds that make an ungodly racket starting at about 6:30 a.m. in the morning and never stop. It's like something out of a Hitchcock movie.
I am not a picky person and will stay almost anywhere, but this place should honestly shut down until they've finished their renovations. The only thing positive about the hotel is its extrememly friendly and understanding staff. I complained to a manager about the state of our rooms and the condition of the hotel and she allowed me to cancel the rest the nights we had booked even though the online booking had a no-cancellation policy.
- Official Description (provided by the hotel):
- Four-story Motor Hotel located near city center, 2 km from train station. ... more less
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- Also Known As:
- Rotorua Kingsgate Hotel