We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sudima Hotel Lake Rotorua
Ranked #36 of 92 Hotels in Rotorua
Brisbane, Australia
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointing”
Reviewed July 7, 2013

Lovely lake view but disappointing rooms and facilities. Rooms were small and very worn.
Phone would not work, notified reception however was not sorted in our 3 night stay so unable to make calls. Brochure doesn't match up to hotel, if hadn't pre-paid would have found another motel. Uncomfortable and confined bathrooms.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAKSKM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, July 8, 2013
Dear Guest,
I do apologise that we did not attend to the issue with your telephone, we have shared this with the team here as that is most certainly not acceptable. I am pleased that you enjoyed the fantastic location as well as the view, not sure about your comment in regards to our brochure as all the shots are of the actual product. Thank you for sharing your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,500 reviews from our community

Traveler rating
    278
    575
    418
    163
    66
See reviews for
401
560
79
148
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Townsville, Australia
2 reviews
Reviewed July 4, 2013

Had a great night at the Sudima. Very friendly staff and a great cultural expserience with the Hangi and Show. Would recomend this as a must do. Child Friendly . Lovely indoor heated pool and spas. Walking distance to the main shopping area of Rotorua, but very quiet. Lovely views across the thermal water opposite hotel

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oregon
Level 5 Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 3, 2013 via mobile

The hotel has very simple rooms. They are nice and roomy, and I loved the location to the Polynesian spa. The smell was overwhelming for me and I never got used to it. The walls between the rooms were paper thin. Bring your earplugs!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovethebeach048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, July 8, 2013
Dear Guest,
We regret that you encountered some noisy neighbours during your stay with us, thank you for sharing your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swannanoa
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 29, 2013

The Sudima is well situated beside the Polynesian Spa in Rotorua and close to geysers and hot pools. The hotel itself is a bit tired and needs updating. It was fairly clean (my floor wasn't vacuumed as thoroughly as I would have liked). The food in the hotel restaurant was lovely and the service very good. My colleague and I enjoyed three dinners and three breakfasts there and I recommend that dining in is worth it. The staff were friendly and helpful at all times.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TutuSwannanoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 24, 2013

Stayed 3 nights, excellent location. Right next door to Polynesian Spa, close to thermal activities of the area. Only an hour or so from Matamata (Hobbiton).
Staff excellent, great Maori concert and hangi.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ron_graham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson, New Zealand
1 review
Reviewed June 12, 2013

I stayed here for 2 nights while on business in Rotorua, thoroughly enjoyed my experience. Staff were friendly. Rooms were cleaned and serviced well. Favourite part was relaxing in the Spa in the Pool Complex at the end of day and being able to see the night sky.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Ilisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mumbai,india
Level 5 Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 8, 2013

Very good location in Rotorua. next to the lake. Some of the lake side rooms do not have air-conditioners ( yet). they are upgrading the rooms though. nice touch to put a welcome tray of goodies in the room. it has a swimming pool. It's really across the road from the world famous Polynesian Spa. You could walk for some nice shopping and food options from here. The reception desk staff was very friendly and efficient. gave us insight into various activities. Many activities like Duck tours etc. have a pick up point from this hotel. The activity desk also subtly dissuaded us from going some " unknown" spa, saying "they were not sure of the place etc". very professional yet personal.

Room Tip: Pl check : some lake side rooms DO NOT have air conditioners. and road facing rooms can be a bit noi...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tman2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, June 24, 2013
Dear Guest
I am pleased that you enjoyed your visit to our hotel, thank you for posting a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rotorua hotels
0.1 mi away
Millennium Hotel Rotorua
1.4 mi away
Holiday Inn Rotorua
Holiday Inn Rotorua
#17 of 92 in Rotorua
839 reviews
0.4 mi away
Quest Rotorua Central
Quest Rotorua Central
#1 of 92 in Rotorua
696 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Novotel Rotorua Lakeside
0.7 mi away
Ibis Rotorua
Ibis Rotorua
#34 of 92 in Rotorua
1,142 reviews
0.4 mi away
Princes Gate Hotel
Princes Gate Hotel
#30 of 92 in Rotorua
775 reviews
Show Prices
Show Prices
Show Prices

Been to Sudima Hotel Lake Rotorua? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sudima Hotel Lake Rotorua

Property: Sudima Hotel Lake Rotorua
Address: 1000 Eruera Street, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 92 Hotels in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sudima Hotel Lake Rotorua 4*
Number of rooms: 250
Official Description (provided by the hotel):
Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TravelClick, Booking.com, Hotels.com, Expedia, Orbitz, Priceline, TripOnline SA, Travelocity, Hotwire, HotelQuickly, Cancelon, getaroom.com and Evoline ltd so you can book your Sudima Hotel Lake Rotorua reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing