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“Run-down but worth it” 4 of 5 bubbles
Review of SilverOaks Hotel Geyserland

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SilverOaks Hotel Geyserland
Ranked #91 of 93 Hotels in Rotorua
Melbourne, Australia
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Run-down but worth it”
4 of 5 bubbles Reviewed April 12, 2013

Stayed only one night, and would definitely consider going back again. The Motel definitely needs refurbishment and the older gentleman at the desk wasn't very helpful, however it was clean enough. The view of the geyser from the room was fabulous and listening to the mud pool bubbling outside the window all night was super relaxing.
The wotif description is out of date - the restaurant doesn't seem to be open for dinner, but just head next door to Te Puia if you want the traditional hangi and concert - they provide a discount for hotel guests.

Room Tip: Make sure you get a geyser view room
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  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Vikster_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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382 reviews from our community

Traveler rating
    19
    80
    74
    65
    144
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Worcestershire, United Kingdom
Level Contributor
222 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed March 20, 2013

If your looking for location and value for money then this is worth considering, yes it's tired and could do with a revamp , but it's kept very clean and rooms over looking the geyser are fantastic. People pay over $40 each you can see it for free 24/7.
We paid $5 to upgrade to a cooked breakfast and it was money well spent, the wifi works better from reception than from your room.
Our last hotel in Wellington was $400 a night, we had 3 nights here for less, and value for money wise this is not bad.

Room Tip: Get a view of the geyser
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Freeman5802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otorohanga, New Zealand
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed March 17, 2013

this place was really lovely! my partner and myself stayed here for one night (wish it could of been more) we thoroughly enjoyed our view of the geyser right outside our bedroom, and the yummy spout pool! the young lady on the desk was so pleasant to us and very helpful and knowledgeable of the surrounding area. the sauna was amazing and very private i guess it may have been a quiet time of the year as we werent interrupted! check out was a reasonable time and we were very happy with the whole package. we believe that it is the staff that make for an enjoyable stay as it its welcoming and relaxing when your far away from home :) we look forward to visiting again!! cheers silver oaks!

Room Tip: a friendly staff member always does it for me!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tam s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at SilverOaks Hotel Geyserland, responded to this review, June 25, 2014
Thank you for the positive review, Regards Greg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Otorohanga, New Zealand
Level Contributor
2 reviews
5 of 5 bubbles Reviewed March 17, 2013

There was a young woman on the desk that was very cheerful and helpful and we thoroughly enjoyed our stay and felt very welcome, loved the spout pools and sauna, very romantic and restful stay ( : with a great view of the beautiful geyserland, would definately recommend this place to those wanting a warm welcome and help where needed, cant wait to visit again ( :

Room Tip: i think that all rooms over look the geyser! ( :
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wikithekiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Manager at SilverOaks Hotel Geyserland, responded to this review, June 25, 2014
Thank you for the positive feedback, the Hotel is a great Hotel

Kind Regards

Greg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waihi Beach, NZ
Level Contributor
131 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 bubbles Reviewed March 15, 2013

You cant call this place a Hotel anymore. Was a great place 35 years ago when we were kids, but it is now so tired and run down. I have stayed in better backpackers!
I arrived at 10pm to check in, only to find the place locked up. No food available until breakfast that while ok, was slim on choice. If you wanted dinner, it was served between 6.30 -7.30pm. Far too early when one is out running or mountain biking in the nearby forest. And it was no loss missing it as it was totally plain.
The room while overlooking the thermal field, was run down. Missing light bulbs, lifting wallpaper, broken shower fan that screams when turned on and a bed that is out of the ark.
On arrival, I discovered a very large black hair across my pillow. NICE...NOT!! The bed is a very small double size and sagging in the middle from over use. Don't expect SKY television on the ancient 16 inch square box called the television. Sat on the one seat in the corner and my rear nearly touched the ground.
Reported the fan issue and was informed that it was on the list for replacement. Four days later and still no action. Could hear the neighbours fan screaming too. The sulphur is hard on everything. No money spent on maintainance is the place.
Spa pools were locked so can't comment, although the outside pool was very chilly and covered in leaves. Don't think the sauna and indoor spa have gone for years.
Stayed 4 nights and the room was serviced daily (new towels/ rubbish emptied) although the bed was only made on two occasions?? Left sock fluff on carpet at the end of the bed on day one, and to no suprise, it was still there when checking out. Very minimal servicing.

Best think about this hotel......leaving it!

Room Tip: Choose another hotel and save writing yet another bad review.
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  • Stayed February 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Shane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophieAuckland, Manager at SilverOaks Hotel Geyserland, responded to this review, March 19, 2013
Thank you for taking the time to provide your valuable feedback.

Thank you for advising us the bathroom fan is very noisey, we were not aware of this and have now arranged for it to be replaced.

We also appreciate advising us the TV aerial has been pulled from the wall, we have also repaired this.

We understand that you checked into the Hotel after 10pm, the office does close out 10pm, but to the left of the reception door is a night bell that is attended to 24 hours, so we can always be contacted.

Once again thank you for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Rotorua hotels

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed February 19, 2013

Everything Alistair H says in his 19th Feb 2013 review is true and we stayed in a different room to them (811) but the same standards must apply throughout.

In a nutshell, STAY SOMEWHERE ELSE!

Note to manger: seriously, Sir. Take a look at the place. Go room by room and do some maintenance. You will eventually lose business as more people rely on travellers reviews. You won't be able to keep up your profits long term unless you improve. And do it for your own self respect. The place is an embarrassment to you. Maybe this is the nudge you need to change careers and do something you really love...!

  • Stayed February 2013
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank HayleyBabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophieAuckland, Manager at SilverOaks Hotel Geyserland, responded to this review, February 20, 2013
Thank you for taking the time to provide your feedback.

The Hotel is in a fantastic loacation, and is perhaps one of the best locations in Rotorua. We take great pride in the Hotel, and we do have a very caring and efficient team.


We do welcome you back to the Hotel in the future, we are always carrying out improvements to the Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed February 19, 2013

Nice view of the thermal pools and geysers. The girl at reception was helpful but the motel was terrible. Nose picking on the blankets and tiles off the walls in the bathroom- ideal for backpackers :)

  • Stayed February 2013
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank HolidayBooking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SilverOaks Hotel Geyserland

Property: SilverOaks Hotel Geyserland
Address: 424 Fenton Street, Rotorua 3010, New Zealand (Formerly Quality Hotel Geyserland)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #91 of 93 Hotels in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3 star — SilverOaks Hotel Geyserland 3*
Number of rooms: 70
Official Description (provided by the hotel):
The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more   less 
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Also Known As:
Quality Hotel Rotorua
Quality Inn Rotorua

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